Account Services

​​The links below and to the left are designed to quickly and effectively assist with your Customer Service needs. However, if you still have questions, please contact us​, or visit one our Customer Services office locations.

Start, Stop, or Transfer Service​ - Follow this link to learn how a new customers can set up their water service and current customers and can close their service account.

Water and Sewer Rates and Charges  - Following this link you will find information about Phoenix’s tap water and sewer rates and charges, innovations and efficiencies and how to reduce your costs.

Access your account online - Pay your City Services Bill online, request changes to your account information, request a billing summary, request a duplicate bill, create a credit letter, and request your water consumption history.

Sewer Adjustment Request Form - This form is required if you wish to request an adjustment to your sewer fee due to a larger than average water consumption event. This form must be submitted within 60 days of your July billing. 

Alternative to a Lease/Rental Agreement Form - This form is for customers that will be applying for a water account but do not own the property and do not have a formal lease rental agreement with the landlord.