Water Service Issues

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Household Water Leaks

City of Phoenix Water Services and the Arizona Municipal Water Users Association have created a step-by step Smart Home Water Guide to help you find leaks that are draining your budget and provide you with tips for efficient home water use.

The Smart Home Water Guide: Find and Fix Leaks that are draining your budget is now also available online in Spanish as a flipbook.  Click on the Smart Home Water Guide link above.

Pressure Related Issues

Water Pressure in your home or business can vary.  Water demand during peak times and during times of little demand is one factor that may result in a slight variation of water pressure.  Although the City of Phoenix strives to maintain consistent and adequate water pressure levels, customers may experience a reduction in water pressure when there is construction in the area, including when work is being done on infrastructure to ensure the safe and reliable delivery of water.  Phoenix does not regulate the water pressure beyond the meter on the customer's side.  Your water pressure is measured in pounds per square inch (psi).  An acceptable pressure range within the City of Phoenix is between 40 and 100 psi.  According to the City's Design Standards manual for Water and Wastewater, anything within that range is considered acceptable.  If you are experiencing concerns of water pressure issues that are continuous and noticeable throughout the entire home, you can send us an email.  

Potential causes of reduced water pressure are:

  • A buildup of mineral deposits of mineral deposits in galvanized plumbing

  • A water softener in need of maintenance

  • A partially closed house valve

  • Debris in aerator screens on bath/kitchen sinks

Low Water Pressure

Fluctuations in water pressure are normal.  Factors such as everyone getting ready for work or school in the morning can result in lower pressures during the early morning hours.  If water pressure is consistently low, it could be indicative of a larger problem with the City's or the customer's water system.  Issues on the city's side (from the street to the water meter) are the responsibility of the City and issues after the water meter are the responsibility of the homeowner. 

High Water Pressure

Water pressure greater than 80 psi requires action by the home or business owner as it can damage your water pipes and appliances.  The city of Phoenix requires that customers install a pressure regulator (pressure reducing valve) on the customer's side of the water meter to ensure that the water pressure does not exceed 80 psi in the home or business.  Private pressure regulators are the responsibility of the homeowner.

Plumbing Tips and Protecting Your Pipes from Freezing Temperatures

While household plumbing is an issue for the homeowner, tenant, or landlord, we thought it would be helpful for our customers to understand their plumbing and how to protect it from freezing temperatures. Learn more about your plumbing and the impact of freezing temperatures.pdficonwsd

Automatic Meter Reading (AMR)

The city water meters are read through an electronic device. What this means is, the meter is read using a handheld computer, or a mobile collector located inside trucks, which automatically downloads the meter read to our billing system.  The chance for the read to be inaccurate is very insignificant.

AMR has virtually eliminated manual meter reads thus reducing billing errors and reducing employee injuries by reducing exposure to insects and other hazards since they no longer have to lift meter box lids to obtain a read. Click here to learn more.