The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the family and senior services centers. These services assist families and adult individuals resolve problems; and ultimately achieve self-sufficiency.


Emergency Assistance Services

Emergency financial assistance services are available to city of Phoenix residents in crisis situations. Available services include:

Eviction Prevention / Move-In Assistance Emergency Utility and Rental Assistance Senior Programs Information and Resources
Nutritional Resources Transportation Information and Referral
Housing Repair Referrals Other Emergency Services Provided as Resources Allow Case Management


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Family Services Centers are operated 7:30 a.m. to 5:00 p.m. Monday through Friday.  Phone calls are accepted beginning at 8 a.m. on Mondays only.  When a holiday falls on a Monday, appointments will be taken begining at 8:00 a.m. on the next business day. Households with a member age 60 or over may contact the Senior Services Intake line at 602-262-6631 between 8 a.m. and 5 p.m. Monday through Friday.


All emergency assistance appointments will be scheduled using our new appointment phone number for all three Family Services Centers. 

To schedule an emergency assistance appointment call 602-534-AIDE(2433) or 1-866-882-1778

​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031


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​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021


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​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040


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How To Apply


Beginning at 8 a.m. each Monday, call 602-534-AIDE(2433) to schedule an appointment.



Applicants must:
  • Be a Phoenix resident
  • Provide proof of residency and citizenship

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.



Family Service Center applicants may download the following documents prior to your appointment:

Emergency Assistance Application  English.pdf / Spanish.pdf

Rental and Utility Assistance Document Checklist  English (pdf) / Spanish (pdf)