The City of Phoenix received millions of Coronavirus Relief funding from the U.S Department of Treasury to help households impacted by COVID-19, with rental and utility assistance, which established the Emergency Rental Assistance (ERA) Program.
This program assists households with income at or below 80% of the Maricopa County Area Median Income. For more information, visit Phoenix.gov/RentHelp.
Funding Update
AS OF AUGUST 18, 2022, THE CITY OF PHOENIX FULLY EXHAUSTED ERA FUNDS ADMINISTERED BY THE HUMAN SERVICES DEPARTMENT. ASSISTANCE IS STILL AVAILABLE THROUGH FOUR COMMUNITY PROVIDERS USING THE ON-LINE APPLICATION PORTAL AT: phoenix.gov/rentassistapply.
ASSISTANCE IS ALSO AVAILABLE THROUGH THE ARIZONA DEPARTMENT OF ECONOMIC SECURITY (DES): Applicants may apply through an on-line application portal at: https://era.azdes.gov.
Additionally, American Rescue Plan Act (ARPA) funding is now available to assist households with income between 80% and 120% of the Maricopa County Area Median Income. For more information and income requirements for ARPA, see ARPA flyer.
To apply for financial assistance with rent or utilities, including ERA and ARPA, please call the Human Services Department Central Intake Appointment Line at 602-534-AIDE (2433), Monday - Saturday, 7:00 a.m. - 6:00 p.m.
For mortgage assistance, please contact the Arizona Department of Housing Homeowner Assistance Fund (HAF).
What We Do
The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.
Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.
Family Services Centers are operated 7:00 a.m. to 6:00 p.m. Monday through Saturday. Phone calls accepted beginning at 7:00 a.m. on Mondays. When a holiday falls on a Monday, appointments will be taken beginning at 7:00 a.m. on the next business day. Households with a member age 60 or over may contact the Senior Intake line at 602-262-6631 starting 1:00 p.m. Monday through Saturday.
All emergency assistance
appointments will be scheduled using our new appointment phone number for all
three Family Services Centers.
To schedule an emergency assistance appointment call 602-534-AIDE(2433) or 1-866-882-1778.
John F. Long Family Services Center3454 N. 51st Ave. Phoenix, AZ 85031 602-534-AIDE(2433)
Map this location | Sunnyslope Family Services Center914 W. Hatcher Road Phoenix, AZ 85021
602-534-AIDE(2433)
Map this location |
Travis L. Williams Family Services Center4732 S. Central Ave. Phoenix, AZ 85040
602-534-AIDE(2433)
Map this location |
