​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​                         ​​​​
The Community and Senior Services Division provides holistic and coordinated services to low-income, vulnerable and senior residents of Phoenix through a qualified and dedicated workforce. The Community Services Program offers a variety of social services to low-income households experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city of Phoenix. Each center provides a broad range of assistance with urgent needs as well as short and long term case management services​​. Caseworkers assist individuals and families navigate complex social service networks and community resources that are accessible to them. 

​All appointments for the three Family Services Centers can be scheduled via the appointment phone line ​602-534-AIDE(2433) or 1-866-882-1778 or, by completing an application at phoenix.gov/phxhelp4u​ portal.​

​​Case Management Services

  • Job training/skills
  • Education/G.E.D
  • Budgeting
  • Benefits navigation
  • Setting/achieving goals
  • Community resources and referrals

​Emergency Housing Assistance​

To apply for assistance, visit our ApplicationPortal at phoenix.gov/phxhelp4u​ or call the Appointment Line at (602) 534-AIDE (2433).

Please have the following documents ready before submitting your questionnaire or scheduling an appointment:

  • Proof of identity
  • Proof of residency
  • Proof of rental and /or utility obligation
  • Verification of income
  • Verification of household composition ​​

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.

Housing Opportunities for Persons With AIDS (HOPWA)​​

Submit HOPWA Application


Assistance is available to City of Phoenix residents in crisis situations including;

  • Eviction prevention 
  • Move-In or rental assistance 
  • Utility bill assistance 
  • Basic household resources 
  • Transportation resources 
*Assistance availability dependent on current funding.​

​​Visit Our Family Services Centers

Family Services Centers are operated 8:00 a.m. to 5​:00 p.m. Monday through Friday. 

  John​ F. Long Family Services          Center

   3454 N. 51st Avenue
   Phoenix, AZ 85031

  Trav​is L. Williams Family Services     Center​​

   4732 S. Central Avenue

   Phoenix, AZ 85040

  Sunnyslope Family Services            Center​​

   914 W. Hatcher Road

   Phoenix, AZ 85021

If you are a person with a disability and require an accommodation to participate in a City program, service, or activity, requests may be made by calling (602) 256-4126 (Voice), Dial 711 for AZ Relay, or by emailing ada@phoenix.gov at least five business days in advance. Program documents are available in alternate formats upon request.​

​Additio​nal Resources: