Effective October 1, 2022
The Arizona Department of Economic Security (ADES) will begin processing Low Income Home Energy Assistance Program (LIHEAP) applications for City of Phoenix residents online at https://era.azdes.gov.
The City of Phoenix will no longer process LIHEAP applications directly.
ADES may be reached at:
Phone: 1-866-494-1981
Fax: (602) 612-8282
Mail: Department of Economic Security LIHEAP
PO BOX 19130
Phoenix, AZ 85009
https://des.az.gov/LIHEAP
The City of Phoenix Emergency Rental Assistance (ERA) Program will resume accepting applications of Friday, January 6, 2023.
For more information or to apply, please visit
City of Phoenix Human Services ERA Program website at https://www.phoenix.gov/humanservices/rental-assistance
Additionally, American Rescue Plan Act (ARPA) funding is now available to assist households with income between 80% and 120% of the Maricopa County Area Median Income. For more information and income requirements for ARPA, see ARPA flyer.
To apply for financial assistance with rent or utilities, including ERA and ARPA, please call the Human Services Department Central Intake Appointment Line at 602-534-AIDE (2433), Monday - Friday, 7:00 a.m. - 6:00 p.m.
For mortgage assistance, please contact the Arizona Department of Housing Homeowner Assistance Fund (HAF).
For other resources, contact 2-1-1 Arizona Information and Referral Service, dial 2-1-1 on any telephone.
What We Do
The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.
Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.
Family Services Centers are operated 7:00 a.m. to 6:00 p.m. Monday through Friday. Phone calls accepted beginning at 7:00 a.m. on Mondays. When a holiday falls on a Monday, appointments will be taken beginning at 7:00 a.m. on the next business day.
All emergency assistance
appointments for the three Family Services Centers will be scheduled via the appointment phone line.
To schedule, please call 602-534-AIDE(2433) or 1-866-882-1778.
John F. Long Family Services Center3454 N. 51st Ave. Phoenix, AZ 85031 602-534-AIDE(2433)
Map this location | Sunnyslope Family Services Center914 W. Hatcher Road Phoenix, AZ 85021
602-534-AIDE(2433)
Map this location |
Travis L. Williams Family Services Center4732 S. Central Ave. Phoenix, AZ 85040
602-534-AIDE(2433)
Map this location |
