​​​The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.

 

Emergency Assistance Services

Emergency financial assistance services are available to city of Phoenix residents in crisis situations. Available services include:

Eviction Prevention / Move-In Assistance Emergency Utility and Rental Assistance Senior Programs Information and Resour​ces
Nutritional Resources Transportation Resources Information and Referral
Housing Repair Referrals Case Management

 

Family Services Centers Logo - CMYK (002).png

Family Services Centers are operated 7:30 a.m. to 5:00 p.m. Monday through Friday.  Phone calls accepted beginning at 8 a.m. on Mondays only.  When a holiday falls on a Monday, appointments will be taken begining at 8:00 a.m. on the next business day. Households with a member age 60 or over may contact the Senior Services Intake line at 602-262-6631 between 8 a.m. and 5 p.m. Monday through Friday.

ATTENTION

All emergency assistance appointments will be scheduled using our new appointment phone number for all three Family Services Centers. 

To schedule an emergency assistance appointment call 602-534-AIDE(2433) or 1-866-882-1778


​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031

602-534-AIDE(2433)

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​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021

602-534-AIDE(2433)

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​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040

602-534-AIDE(2433)

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How To Apply

Appointments

Beginning at 8 a.m. each Monday, call 602-534-AIDE(2433) to schedule an appointment.

 

Eligibility

Applicants must:
  • Be a Phoenix resident
  • Provide proof of residency and citizenship

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.

 

Application

Family Service Center applicants may download the following documents prior to your appointment:

Emergency Assistance Application  English.pdf / Spanish.pdf

Rental and Utility Assistance Document Checklist  English (pdf) / Spanish (pdf)