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The City of Phoenix received millions of Coronavirus Relief funding from the U.S Department of Treasury to help households impacted by COVID-19, with rental and utility assistance, which established the Emergency Rental Assistance (ERA) Program.

This program assists households with income at or below 80% of the Maricopa ​County Area Median Income. For more information, visit Phoenix.gov/RentHelp.​

Funding Update 

AS OF AUGUST 18, 2022, THE CITY OF PHOENIX FULLY EXHAUSTED ERA FUNDS ADMINISTERED BY THE HUMAN SERVICES DEPARTMENT.  ASSISTANCE IS STILL AVAILABLE THROUGH FOUR COMMUNITY PROVIDERS USING THE ON-LINE APPLICATION PORTAL AT: phoenix.gov/rentassistapply.

ASSISTANCE IS ALSO AVAILABLE THROUGH THE ARIZONA DEPARTMENT OF ECONOMIC SECURITY (DES): Applicants may apply through an on-line application portal at: https://era.azdes.gov.

Additionally, American Rescue Plan Act (ARPA) funding is now available to assist households with income between 80% and 120% of the Maricopa County Area Median Income. For more information and income requirements for ARPA, see ARPA flyer​​.

To apply for financial assistance with rent or utilities, including ERA and ARPA, ​​​​please call the Human Services Department Central Intake​ Appointment Line at 602-534-AIDE (2433), Monday - Saturday, 7:00 a.m. - 6:00 p.m.

For mortgage assistance, please contact the Arizona Department of Housing Homeowner  Assistance Fund (HAF)​.

What We Do​​

​The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.

Family Services Centers are operated 7:00 a.m. to 6​:00 p.m. Monday through Saturday.  Phone calls accepted beginning at 7​:00 a.m. on Mondays.  When a holiday falls on a Monday, appointments will be taken beginning​ at 7:00 a.m. on the next business day. Households with a member age 60 or over may contact the Senior Intake line at 602-262-6631 starting 1:00 p.m. Monday through Saturday​.

All emergency assistance appointments will be scheduled using our new appointment phone number for all three Family Services Centers. 

To schedule an emergency assistance appointment call 602-534-AIDE(2433) or 1-866-882-1778. 

​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031

602-534-AIDE(2433)

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​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021

602-534-AIDE(2433)

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​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040

602-534-AIDE(2433)

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​​Downloads and Reference

​​​City of Phoenix Emergency Rental Assistance Program (ERA) Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)

City of Phoenix American Rescue Plan Act (ARPA) Flyer (ENGLISH and ESPAÑOL​ PDF)​​

Maricopa County Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)​​

Arizona Department of Housing Homeowner Assistance Fund (HAF)​​


HOW TO APPLY

Appointments

Beginning at 7:00 a.m. each Monday, call 602-534-AIDE(2433) to schedule an appointment.

 

Eligibility

Applicants will be asked to provide eligibility documentation for all household members which may include:

  • Proof of identity
  • Proof of residency
  • Proof of rental and /or utility obligation
  • Verification of income
  • Verification of household composition ​​​

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.

 

Application

Family Service Center applicants may download the following documents prior to your appointment:

Emergency Assistance Questionnaire

English​ (PDF) / Español​ ​​​(PDF)​

Rental and Utility Assistance
Document Checklist 

Eng​lish (PDF​) / Español​​​​​​​​ (PDF)

 

 
Securely upload all your documents needed before your appointment. 

Uploading Process Checklist 
English.pdf​ / Español​.pdf​


Uploading Process FAQ
English (pdf) / Español​ ​(pdf)​