In January 2021, the City of Phoenix received $51.1 million in emergency rental and utility assistance funding from the US Department of Treasury to assist households impacted by the COVID-19 pandemic. To learn more about the Emergency Rental Assistance (ERA) Program visit: Phoenix.gov/RentHelp.

What We Do

​The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.

Family Services Centers are operated 7:30 a.m. to 5:00 p.m. Monday through Friday.  Phone calls accepted beginning at 8 a.m. on Mondays only.  When a holiday falls on a Monday, appointments will be taken beginning​ at 8:00 a.m. on the next business day. Households with a member age 60 or over may contact the Senior Services Intake line at 602-262-6631 between 1 p.m. and 5 p.m. Monday through Friday.

All emergency assistance appointments will be scheduled using our new appointment phone number for all three Family Services Centers. 

To schedule an emergency assistance appointment call 602-534-AIDE(2433) or 1-866-882-1778.