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Effective October 1, 2022

The Arizona Department of Economic Security (DES) began processing Low Income Home Energy Assistance Program (LIHEAP) applications for Phoenix residents online at https://era.azdes.gov.

The City of Phoenix no longer processes LIHEAP applications directly.

DES may be reached at:

Phone: 1-866-494-1981

Fax:      (602) 612-8282

Mail:     Department of Economic Security LIHEAP

              PO BOX 19130

              Phoenix, AZ 85009   


The City of Phoenix Emergency Rental Assistance (ERA) Program is accepting emergency rental and utility assistance applications at:


Due to the high volume of Emergency Rental Assistance (ERA) applications already received and only limited funding remaining, the City of Phoenix ERA Program may not be able to process new applications received.  Existing applications will be processed in order of when all required documentation was received.  The City strongly encourages residents still in need of rental and utility assistance to explore other options and resources available in the community.  

To learn more about the federally funded Emergency Rental Assistance (ERA) Program​, click here​:


​For mortgage assistance, please contact the Arizona Department of Housing Homeowner  Assistance Fund (HAF)​.

For other resources, contact 2-1-1 Arizona Information and Referral Service, dial 2-1-1 on any telephone.

What We Do​​

​The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.

Family Services Centers are operated 7:00 a.m. to 6​:00 p.m. Monday through Friday.  Phone calls accepted beginning at 7​:00 a.m. on Mondays.  When a holiday falls on a Monday, appointments will be taken beginning​ at 7:00 a.m. on the next business day. 

All emergency assistance appointments for the three Family Services Centers can be scheduled via the appointment phone line 602-534-AIDE(2433) or 1-866-882-1778 or, by completing an application at phoenix.gov/phxhelp4u portal.

​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031


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​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021


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​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040


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​​Downloads and Reference

​​​City of Phoenix Emergency Rental Assistance Program (ERA) Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)

​​​Maricopa County Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)​​

Arizona Department of Housing Homeowner Assistance Fund (HAF)​​

For rent or utility assistance (except LIHEAP)

Beginning at 7:00 a.m. each Monday, 

call 602-534-AIDE(2433) to make an


​You may also apply online at:

​Portal Login Information:

ENGLISH (pdf) / ESPAÑOL​ (pdf)


Please have the following documents ready before submitting your questionnaire or scheduling an appointment:

  • Proof of identity
  • Proof of residency
  • Proof of rental and /or utility obligation
  • Verification of income
  • Verification of household composition ​​​

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.


To view a PDF of the Questionnaire

English​ (PDF) / Español​ ​​​(PDF)​

Rental and Utility Assistance
Document Checklist 

Eng​li​sh (PDF​) / Español​​​​​​​​ (PDF)


Document Upload FAQs
English (pdf) / Español​ ​(pdf)​