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COVID-19 Rent and Utility Assistance 

Rent, mortgage, utility and water assistance is now available to Phoenix households affected by the COVID-19 pandemic.  Learn more about COVID Emergency Assistance Relief (English/Spanish​). ​​​

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What We Do

​The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.

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Family Services Centers are operated 7:30 a.m. to 5:00 p.m. Monday through Friday.  Phone calls accepted beginning at 8 a.m. on Mondays only.  When a holiday falls on a Monday, appointments will be taken beginning​ at 8:00 a.m. on the next business day. Households with a member age 60 or over may contact the Senior Services Intake line at 602-262-6631 between 1 p.m. and 5 p.m. Monday through Friday.

All emergency assistance appointments will be scheduled using our new appointment phone number for all three Family Services Centers. 

To schedule an emergency assistance appointment call 602-534-AIDE(2433) or 1-866-882-1778. 


 

​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031

602-534-AIDE(2433)

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​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021

602-534-AIDE(2433)

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​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040

602-534-AIDE(2433)

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Appointments

Beginning at 8 a.m. each Monday, call 602-534-AIDE(2433) to schedule an appointment.

 

Eligibility

Applicants must:
  • Be a Phoenix resident
  • Provide proof of residency and citizenship

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.

 

Application

Family Service Center applicants may download the following documents prior to your appointment:

Emergency Assistance Application  
English.pdf
/ Spanish.pdf

Rental and Utility Assistance Document Checklist  English (pdf) / Spanish (pdf)

 

Upload Your Documents

 

Due to the COVID-19 Pandemic

 

The Family Services Centers will no longer be  accepting drop off documents or making copies at the centers until further notice.

 

HOW TO APPLY

 

Securely uploaded all your documents needed before your appointment. 

Uploading Process Checklist 
English.pdf / Spanish.pdf

Uploading Process FAQ
English (pdf) / Spanish (pdf)​