​​​​​​​​​​​​​​​​​​​​​​​​

HSD Family Services Center Header (Fuschia).png

The City of Phoenix received Coronavirus Recovery funding from the U.S Department of Treasury to help households impacted by the COVID-19, with utility and rental assistance.

The Emergency Rental Assistance (ERA) Program assists households with income below 80% of the Maricopa County Median Income. Visit Phoenix.gov/RentHelp for more information. 

The American Rescue Plan Act (ARPA) funding is now available to assist households with income between 80% and 120% of the Maricopa County Median Income. For more information and income requirements for ARPA, see ARPA flyer.

To apply for financial assistance with rent or utilities, including ERA and ARPA, please call our Appointment Line 602-534-AIDE (2433), Monday - Saturday, 7:00 a.m. - 6:00 p.m.

For the assistance with mortgage, please contact ADOH Homeowner Assistance​​.

What We Do

​The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.

Family Services Centers are operated 7:00 a.m. to 6​:00 p.m. Monday through Saturday.  Phone calls accepted beginning at 7​:00 a.m. on Mondays.  When a holiday falls on a Monday, appointments will be taken beginning​ at 7:00 a.m. on the next business day. Households with a member age 60 or over may contact the Senior Intake line at 602-262-6631 starting 1:00 p.m. Monday through Saturday​.

All emergency assistance appointments will be scheduled using our new appointment phone number for all three Family Services Centers. 

To schedule an emergency assistance appointment call 602-534-AIDE(2433) or 1-866-882-1778. 

​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031

602-534-AIDE(2433)

Map this location

​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021

602-534-AIDE(2433)

Map this location

​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040

602-534-AIDE(2433)

Map this location

​​Downloads and Reference

​​​City of Phoenix Emergency Rental Assistance Program (ERA) Flyer ​(ENGLISH PDF)(ESPAÑOL​ PDF)

City of Phoenix American Rescue Plan Act (ARPA) Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)

​Wildfire Phoenix Emergency Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)

Maricopa County Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)

Arizona Department of Housing Homeowner Assistance Fund (HAF)​​


Appointments

Beginning at 7:00 a.m. each Monday, call 602-534-AIDE(2433) to schedule an appointment.

 

Eligibility

Applicants will be asked to provide eligibility documentation for all household members which may include:

  • Proof of identity
  • Proof of residency
  • Proof of rental and /or utility obligation
  • Verification of income
  • Verification of household composition ​​​

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.

 

Application

Family Service Center applicants may download the following documents prior to your appointment:

Emergency Assistance Questionnaire

English​ (PDF) / Español ​​​(PDF)​

Rental and Utility Assistance
Document Checklist 

Eng​lish (PDF​) / Español​​​​​​​​ (PDF)

 

HOW TO APPLY

 

Securely upload all your documents needed before your appointment. 

Uploading Process Checklist 
English.pdf​ / Español​.pdf​


Uploading Process FAQ
English (pdf) / Español​ ​(pdf)​