The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the family and senior services centers. These services assist families and adult individuals resolve problems; and ultimately achieve self-sufficiency.

​The City of Phoenix Family Services Centers will be closed on Monday, Jan. 21 in observance of the Martin Luther King, Jr. holiday.  The Family Services Centers will open for regular business on Tuesday, Jan. 22.  Emergency assistance appointments for the week will be scheduled beginning Tuesday, Jan. 22.  


Emergency Assistance Services

Emergency financial assistance services are available to city of Phoenix residents in crisis situations. Available services include:

Eviction Prevention / Move-In Assistance Emergency Utility and Rental Assistance Senior Programs Information and Resources
Nutritional Resources Transportation Information and Referral
Housing Repair Referrals Other Emergency Services Provided as Resources Allow Case Management


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Family Services Centers are operated 7:30 a.m. to 5:00 p.m. Monday through Friday.  Phone calls are accepted beginning at 8 a.m. on Mondays only.  Households with a member age 60 or over may contact the Senior Services Intake line at 602-262-6631 between 8 a.m. and 5 p.m. Monday through Friday.


Coming soon, all emergency assistance appointments will be scheduled using our new appointment phone number for all three Family Services Centers.  You will now need to call 602-534-AIDE or 602-534-2433 to schedule an emergency assistance appointment.  The existing Family Services Center phone numbers will no longer be used to book emergency assistance appointments. 

​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031


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​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021


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​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040


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How To Apply


Beginning at 8 a.m. each Monday, call your nearest family service center to schedule an appointment.



Applicants must:
  • Be a Phoenix resident
  • Provide proof of residency and citizenship

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.



Family Service Center applicants may download the following documents prior to your appointment:

Emergency Assistance Application  English.pdf / Spanish.pdf

Rental and Utility Assistance Document Checklist  English (pdf) / Spanish (pdf)