Rider Information

​​​Who To Contact 

Valley Metro Transit Information

For bus and light rail schedules, fare information and more
Email:  csr@valleymetro.org
Voice: (602) 253-5000
TTY: (602) 534-5500 (for customers with hearing impairments)
Website: www.valleymetro.org


Phoe​nix Dial-A-Ride and Valley Metro ADA Certification 

Dial-A-Ride Reservations: (602) 253-4000
Toll free: 1-800-775-7295 (Arizona residents only)
TTY: (602) 258-9980
Website: Phoenix Dial-a-Ride​


Residents interested in using Dial-A-Ride must first complete an assessment provided by Valley Metro.

Valley Metro Regional Mobility Center
4600 E. Washington, Suite 101 Phoenix, AZ 85034
Phone: (602) 716-2100 Option #1
TTY: (602) 251-2039
Information and Applications:  http://www.valleymetro.org/accessibility​



Transit Fare Media Program

Phoenix Dial-a-Ride Monthly Pass, Platinum Pass, Corporate Accounts, and On-Line Orders
Transit Passes can also be purchased in person at some transit centers, all light rail platforms, and many retail outlets
Phone: (602) 495-5795 Fax: (602) 261-8826
Email: faremedia@phoenix.gov
Hours of Operation: Mon - Fri, 8:00am to 5:00pm
Closed weekends and City observed holidays


Lost & Found Line for Phoenix city buses

Central Station, 300 N. Central Ave, Phoenix, AZ
Phone: (602) 534-5053
Hours of Operation: Mon - Fri, 8:00am to 5:00pm
Closed weekends and City observed holidays
Please note that items will only be held for seven (7) consecutive days before disposal



Customer Surveys On-line:

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