Start, Stop or Transfer Residential Water Services

What would you like to do? 

​Start, Stop or Transfe​r  Residential Service ​  

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​​Requirements to set up a new account​

Whether you call or visit in person, you will need to provide your name, service address, billing address (if different), and your daytime phone number. A copy of your ownership papers or lease may be required for documentation purposes. An Account Activation Fee of $33 + tax will be charged for the set up of all accounts. An additional deposit may be required based on your previous payment history with the City of Phoenix Water Services Department.

*When opening an account, please give us notice of at least one working day before you want the service activated.

​Establishing a Sewer Connection (physical tap)

Establishing a sewer connection is different from setting up an account. This involves the process of attaching a physical pipe from your home or business to the city sewer system. To get a sewer service connected to the City of Phoenix Wastewater Collection System, please contact the Planning and Development Department at 602-262-7811.

Establishing a Water Connection (physical tap)

Establishing a water connection is different from setting up an account. This involves the process of attaching a physical pipe from your water meter to the city water system. To get a water service connected to the City of Phoenix water system, please contact the Planning and Development Department at 602-262-7811.

Stopping (closing) an Existing Account  

​Stop Residential Service ​  


Temporary Water Turn-offs

If a customer needs to turn off the water at the meter box, it must be done by a city employee only to prevent damaging the meter and the meter valve. To get your water turned off temporarily (then turned back on), please contact the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251.

Emergency Water Turn-offs

In the case when the water must be turned off at the meter box quickly due to an emergency plumbing repair, you can contact the Water Services Department at 602-261-8000.

Contact the Water Services Department

​Phone: 602-262-6251​
TTY number: 602-534-1113
Fax: 602-534-3695
Send us an email​​

Mailing Address:
City of Phoenix Water Services Department **
Customer Services Division
305 W. Washington Street - Suite 200
Phoenix, AZ 85003-2102

** This address is for correspondence only.