Start, Stop or Transfer Residential Water Services

Not Sure if You Are in the City of Phoenix?

You can always check our city map.

Starting Service for Your Business?

Please contact Customer Services (602) 262-6251 weekdays from 8 a.m. - 5 p.m., excluding holidays.

Temporary Water Turn-Offs

To get your water turned off temporarily (then turned back on), please contact the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251.

Emergency Water Turn-offs

If your water must be turned off at the meter box quickly due to an emergency plumbing repair, you can contact the Water Services Department Hotline at 602-261-8000.

Establishing a Sewer Connection (physical tap)

Establishing a sewer connection is different from setting up an account. This involves the process of attaching a physical pipe from your home or business to the city sewer system. To get a sewer service connected to the City of Phoenix Wastewater Collection System, please contact the Planning and Development Department at 602-262-7811.

Establishing a Water Connection (physical tap)

Establishing a water connection is different from setting up an account. This involves the process of attaching a physical pipe from your water meter to the city water system. To get a water service connected to the City of Phoenix water system, please contact the Planning and Development Department at 602-262-7811.