What is AutoPay?
AutoPay is a payment program that allows you to pay your monthly City of Phoenix City Services Bill through an automatic monthly deduction from your checking or savings account. It saves you a postage stamp and having to remember to send in your payment each month. And as long as you have funds in your checking or savings account, your payment will never be late. All that is required to sign up for AutoPay is a valid checking or savings account. Note: Please continue to make payments until you receive a notice on the City Services Bill that an automatic payment is being made. The notice will appear on the bottom portion of your water bill within one to two months.
Sign Up for AutoPay
To sign up for AutoPay just download the form, fill it out, provide the necessary information, then either fax it, mail it, or drop it off at one of our pay stations. Be sure to include your bank's routing number on the AutoPay authorization form. Also, include a deposit slip or a voided check for the account where the funds will be withdrawn.**
Download the AutoPay Authorization Form and Instructions
City of Phoenix
Water Customer Services
Attention: Auto Pay
305 West Washington Street, Suite 200
Phoenix, Arizona 85003-2102
Fax Number: 602-534-4256
**Note: Please continue to make payments until you receive a notice on the City Services Bill that an automatic payment is being made. The notice will appear on the bottom portion of your water bill within one to two months.
Frequently Asked Questions about Signing Up for AutoPay
Q: What is a routing number?
A: A routing number is a unique identifying number assigned to a bank or other financial institution by the American Bankers Association used to route check and transactions (see check example below). It is usually the first nine digits found at the lower left-hand corner of your personal check. If you can't find the routing number for your account, or need assistance, your bank can help you.
Q: What if I don't know my water account number?
A: If you don't know your water account number, please speak to a representative from our Customer Services Division at 602-262-6251. For the convenience of our hearing impaired customers, our TTY number is 602-534-1113.
Q: Will I still receive a City Services bill from the city of Phoenix?
A: Yes, you will continue to receive a bill showing the total amount due. There will be a message on the bottom portion of the bill if an automatic payment will be made.
Q: When will the funds be withdrawn from my checking or savings account?
A: In most cases the funds will be withdrawn on or after the due date on the bill; however, in some rare cases it is possible that the funds could be withdrawn up to one week before the due date on the bill. A specific date cannot be determined.
Q: Can I request the funds to be withdrawn on a certain date?
A: No. If you must have funds withdrawn on a certain date, you will not be able to participate in the AutoPay program.
Q: Can I still donate each month to Project Assist when I am enrolled in the AutoPay program?
A: You may arrange to donate the same amount each month to Project Assist if you are on the Auto Pay program. If you would like to make a standard monthly contribution, please contact us at 602-262-6251.
You may also pay a one time donation by sending it to:
City of Phoenix Human Services Department
200 West Washington Street, 17th Floor
Phoenix, Arizona 85003-1611
Attention: Project Assist
Q: What if I have a question about my City Services Bill?
A: You have ten days from the billing date to question your bill. Please call our Customer Services Division at (602) 262-6251.