Enroll in AutoPay

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What is AutoPay?

Never worry about missing a payment again. With AutoPay, your bills are paid automatically from your bank account – on time. No checks, stamps or late fees. Just ease.

Once you are enrolled, the City of Phoenix will withdraw your monthly Water Services payment directly from your checking or savings account.

To enroll:

  1. Download and complete the AutoPay Enrollment form. This is a fillable Adobe .pdf form with an option to place your signature. Click here to download a free copy of Adobe Reader.

  2. Fax the form, mail the form, or drop it off at one of our pay stations.  Be sure to include your bank's routing number on the AutoPay authorization form. Also, include a deposit slip or a voided check for the account where the funds will be withdrawn.

    Mailing Address:

    City of Phoenix
    Water Customer Services
    Attention: Auto Pay
    305 West Washington Street, Suite 200
    Phoenix, Arizona 85003-2102

    ​Fax Number:

    602-534-4256


    Pay Station Locations

  3. Watch your bill for a notice on the bottom portion that says automatic payment is being made.

AutoPay Frequently Asked Questions

What is a routing number?

A routing number is a unique identifying number assigned to a bank or other financial institution by the American Bankers Association used to route check and transactions (see check example below). It is usually the first nine digits found at the lower left-hand corner of your personal check. If you can't find the routing number for your account, or need assistance, your bank can help you.
Sample check identifying location of routing and account numbers  

 

What if I don't know my water account number?

If you don't know your water account number, please speak to a representative from our Customer Services Division at (602) 262-6251. For the convenience of our hearing impaired customers, our TTY number is (602) 534-1113.


Will I still receive a City Services bill from the city of Phoenix?

 Yes, you will continue to receive a bill showing the total amount due. There will be a message on the bottom portion of the bill if an automatic payment will be made.


When will the funds be withdrawn from my checking or savings account?

In most cases the funds will be withdrawn on or after the due date on the bill; however, in some rare cases it is possible that the funds could be withdrawn up to one week before the due date on the bill. A specific date cannot be determined.


Can I request the funds to be withdrawn on a certain date?

No. If you must have funds withdrawn on a certain date, you will not be able to participate in the AutoPay program.


Can I still donate each month to Project Assist when I am enrolled in the AutoPay program?

Your AutoPay enrollment form allows you to specify a monthly donation amount.  You may also pay a one-time donation by sending it to:

City of Phoenix Human Services Department
200 West Washington Street, 17th Floor
Phoenix, Arizona 85003-1611
Attention: Project Assist


What if I have a question about my City Services Bill?

You have ten days from the billing date to question your bill. Please email us with your concern.