In Person:

Water Services Department
Phoenix City Hall
200 W. Washington St.
Phoenix, AZ 85003

City business hours are 8 a.m. to 5 p.m., Monday through Friday, except for major holidays.

By Phone:

602-261-8000 (24/7 emergency hotline)

Hours are 8 a.m. to 5 p.m., Monday through Friday, except for major holidays.

Recurring Project Assist Authorization (Auto Pay)

The form below allows AutoPay customers to start, change, or cancel their monthly Project Assist donation. If you have any questions about AutoPay or Project Assist, please contact the Customer Services Division at 602-262-6251.

So that we can best respond to your message, please fill in as much of the following information as possible:

Customer Information

Project Assist Election

You may arrange to donate the same amount each month to Project Asssit if you are already enrolled in the Auto Pay program.


By completing and submitting this form, I authorize the City of Phoenix to electronically charge my bank account number currently on file for Auto Pay to pay me elected project assist donation on a recurring basis. I understand that I may cancel or change my election by use of this form or by calling customer services at 602-262-6251.
  • Before you submit this email form, we would like you to be aware of the city's policy on the use of its email systems. The policy states that the email message you are about to send: (1) is subject to public disclosure under the Public Records Law, (2) is not private or confidential and (3) is retained for one month.