E-Scooter Pilot Program

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​E-Scooter Pilot Program


​Contact Us and Provide Program Feedback

Community and resident feedback is an important factor to the evaluation of the pilot program. Additionally, if you have any questions - we'd love to hear from you.​

Call: 602-262-7474Email: scooters@​phoenix.gov​

Program Overview

Shared electric scooters (e-scooters) are available in Downtown Phoenix! 

City Council unanimously approved a six-month pilot program for the use of e-scooters in Downtown Phoenix in September 2019 and renewed the program to continue for another six months, beginning October 2020. In March 2021, Phoenix City Council approved the pilot program to continue for one year (through March 2022). Recently, the current pilot was given an extension through March 2023 where the program will continue in its pilot phase. 

The pilot extension will continue to test the viability of e-scooters as a mobility option and has been designed to maximize safety and minimize sidewalk clutter. 

Here's what you need to know about the pilot program:

  • The program will be evaluated by City Council after its conclusion.

  • The pilot will allow e-scooter companies (vendors) with a permit to deploy rentable shared electric scooters at specific locations within the boundaries​. The scooters can be rented through mobile applications or through the vendors directly.

  • E-scooters in Downtown Phoenix have a boundary area and no-ride zones. E-scooters cannot operate outside of the boundary or in no-ride zones. Additional no-ride zones have been updated to include construction zones.

  • E-scooters must be parked in one of the nearly 350 designated parking areas (defined by white posts and yellow reflective scooter decals) and cannot be left outside of those areas. Parking areas can be found on the scooter apps and by zooming in on the program boundary map. ​

  • E-scooters must be ridden on the street or within bike lanes - no riding on the sidewalk!

  • E-scooter vendors must apply and meet specific requirements to obtain a permit to be a part of the program. The program is not accepting permit applications at this time. 


Rules for Riders

  • Riders are required to operate e-scooters in the roadway; riding on sidewalks is prohibited.​

  • Helmets are encouraged but not required.
  • Riders must be over the age of 18 and possess a valid drivers license.
  • Riders are required to obey all traffic laws including D.U.I. 
  • Scooters are geo-fenced to only operate within the pilot program boundary limits and outside of no ride zones​ including construction zones.
  • Scooters have a maximum speed of 15 miles per hour.
  • Riders are required to park their scooters in designated parking areas at the end of their ride. 
    • ​There are nearly 400 designated parking areas within the program boundary, defined by white posts with reflective yellow scooter decals.
    • The parking locations can be found within the e-scooter company mobile applications and by zooming in on the program boundary map​.​

Safety Tips​

DO:

  • Ride on the street or in a bike lane.
  • Park only in a designated parking area​.​
  • Obey all traffic laws​.
  • Ride only within the program boundaries (and not in no ride zones).
  • Always ride with both hands.
  • Ride one person/rider per scooter.
  • Wear a helmet.
  • Be aware of your surroundings.
  • Yield to pedestrians.
  • Follow CDC public health guidelines.

DON'T:

  • Ride on the sidewalk.
  • Forget to park in a designated parking location.
  • Ride outside the boundaries or in a no ride zone.
  • Ride with distractions - don't text and ride.
  • Break any traffic laws.
  • Ride intoxicated.
  • Ride in construction zones.


FAQ

​Click here to view a list of commonly asked questions and answers 


Program Boundary Map

​Click here to see the program's boundary map

​Information for Vendors

To participate in the pilot program and its extension, e-scooter companies must be granted a permit from the City of Phoenix Street Transportation Department. The window for vendor applications is now closed. The City of Phoenix is no longer accepting applications for e-scooter company permits.

If a scooter is parked improperly, or to report concerns, please call Phoenix's e-scooter hotline at 602-262-7474.​​

Permit application, procedures and requirements​


Vendor Requirements

  • ​Create and demonstrate a customized app with geo-fencing technology to meet the requirements of the Phoenix Pilot Program including its boundaries, no ride zones and parking requirements. 

  • Submit a thorough and Phoenix-specific Safety and Ridership Education Plan.

  • Vendors must respond to all reports of misplaced scooters within two hours. If a response takes longer than two hours, vendors will be charged a fine by the city.

  • All e-scooters must be equipped with front and back lights for visibility.

  • E-scooters must be limited to a maximum speed of 15 miles per hour.

  • There will be a maximum limit of scooters per vendor available at any given time during the pilot program - this number can adjust between 300-900 and will be determined by the Street Transportation Department.

  • Provide an operational plan that addresses special downtown events (5,000+ attendees).

  • Vendors may leave scooters in the public right-of-way overnight so long as they are parked correctly in a designated parking location and non-operable.

  • Vendors must park in a legal parking space during the pick-up and drop-off of scooters.​ Scooters can only be in operation between 5 a.m. and midnight.​​

Electric Scooter Fee Information​​

  • Shared electric scooter permit application fee: $500
  • Shared electric scooter permit fee: $7,500 per six-month term
  • Surcharge fee: $0.15 per ride
  • Relocation parking fee: $80 per scooter