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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​E-Scooter Pilot Program



Vendor Information
 

After reviewing applications, the city of Phoenix is planning to issue permits for three vendors to participate in the e-scooter pilot program - Bird, Lime and Spin. Currently, the only operating vendor in the pilot program is Spin.


 The window for vendor applications is now closed. The City of Phoenix is no longer accepting applications for e-scooter company permits.

Permit Application, Procedures and Requirements Permit Application Form


 

Vendor Requirements

  • ​Create and demonstrate a customized app with geo-fencing technology to meet the requirements of the Phoenix Pilot Program including its boundaries, no ride zones and parking requirements. 
  • Submit a thorough and Phoenix-specific Safety and Ridership Education Plan.
  • Vendors must respond to all reports of misplaced scooters within two hours. If a response takes longer than two hours, vendors will be charged a fine by the city.
  • All e-scooters must be equipped with front and back lights for visibility.
  • E-scooters must be limited to a maximum speed of 15 miles per hour.
  • There will be a maximum limit of scooters per vendor available at any given time during the pilot program - this number can adjust between 300-900 and will be determined by the Street Transportation Department.
  • Provide an operational plan that addresses special downtown events (5,000+ attendees).
  • Vendors may leave scooters in the public right-of-way overnight so long as they are parked correctly in a designated parking location and non-operable.
  • Vendors must park in a legal parking space during the pick-up and drop-off of scooters.​ Scooters can only be in operation between 5 a.m. and midnight.

If a scooter is parked improperly, or to report concerns, please call the e-scooter hotline at 602-262-7474.

Currently, the sole operating vendor in the City of Phoenix Pilot Program is Spin.

SPIN

Headquartered in San Francisco, California, Spin is one of the leading micro-mobility companies and a unit of Ford Smart Mobility, LLC.

Spin has been recognized for launching the first stationless mobility program in the United States and was instrumental in crafting the first mobility permit in the world. As a trusted and reliable partner, Spin currently operates electric scooters in over 50 cities and campuses nationwide and is the exclusive operator in dozens of cities and universities.

Spin is comprised of a diverse team of experienced professionals from government and private sectors, and the transportation advocacy world, all of whom are committed to fulfilling the company's mission--giving people the freedom to move and bringing people, communities, and their urban environment closer together.

Contact Information:

Phone: 1-888-262-5189
Email: support@spin.pm
Website: www.spin.app 

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