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Frequently Asked Questions

 

 

1When is metered parking enforced?<div class="ExternalClass216DFBA170CF4F36B609B94624901A6F">All meters and pay stations are enforced from 8 a.m. to10 p.m. daily, including weekends and holidays.  During this time, meters cost $1.50 per hour and coin-only meters cost $1 per hour.<br></div>
10What types of coins are accepted in meters and paystations?<div class="ExternalClass4759FBC9EFFA4274B82A1AF43B7414F4"><p> The only coins accepted for payment in City of Phoenix meters and paystations are nickels, dimes, and quarters.</p></div>
11Is it safe to use my credit card at a meter or paystation?<div class="ExternalClassC23A1AE4374C47638B40CCB94AF96BB9"><p>Yes.  Credit card transactions at metered locations are secure because they are PCI compliant.  PCI is the Payment Card Industry (PCI) Security Standard for protecting data.  This requirement is designed to ensure that companies that process, store, or transmit credit card information maintain a secure environment.</p></div>
12My credit card is not being accepted by the meter or is stuck, what do I do?<div class="ExternalClass13EB3E2144DD4370910B86E79E0BC399"><p>Please check to ensure that you are inserting your credit card into the meter correctly.  To report a problem with a parking meter/paystation, please call 602-261-8090 or email <a href="mailto:parking.meters@phoenix.gov"><span style="text-decoration:underline;">parking.meters@phoenix.gov</span></a>.  </p></div>
13Who should I contact if my meter is broken?<div class="ExternalClass94F3B320D5E1418F8442C431B7F867BD"><p>Please call 602-261-8090 between 6am - 3pm M-F or email <a href="mailto:parking.meters@phoenix.gov"><span style="text-decoration:underline;">parking.meters@phoenix.gov</span></a> and report it as a broken or malfunctioning meter/paystation.  Be sure to move your vehicle to an operational metered location to avoid a parking ticket.  Please remember that by reporting a malfunctioning meter or paystation, you are helping us keep the system operational, helping your fellow motorists and preventing yourself from being issued a parking ticket. </p></div>
14Why are meters "hooded"?<div class="ExternalClassA87C2BF5DED54239A26C6CB99EF25550"><p>Meters are "hooded" for various reasons in the City of Phoenix.  Meters may be taken out of service for construction to allow workers to get materials in and out of a project area, to prevent vehicles from parking in a project or special event area, or for special permitted loading/unloading. The City makes every effort to minimize meter hooding downtown; however, this is often necessary for public safety or completion of important maintenance and construction projects.</p><p>Need a meter hooded for a special event or construction work?  Please call 602-262-6235 with your request.   </p></div>
15Can I park in a Yellow Commercial Loading Zone?<div class="ExternalClass48551FA7C1EE468BAE1EF2E349FCD826"> <p><span style="text-decoration:underline;"><strong><font face="Source Sans Pro Bold"><img class="cop-rtePosition-1 ms-rtePosition-1" src="/streetssite/MediaAssets/LoadingOnlySign.jpg" alt="" style="margin:5px;width:141px;height:206px;" /></font></strong></span>Yes, but pay close attention to the signs.  In most cases, you may park at a yellow commercial loading zones after 5 pm.  If a meter is present, you must pay from 5 pm to 10 pm in loading zones.  You may not park in a loading zone between 7 am and 5 pm unless you have commercial plates and are engaged in legitimate loading activity.</p><p> </p></div>
16Why does Phoenix have paystations and single-space meters?<div class="ExternalClassD340F3631687423C88D1CAD886D70C77"><p>The City of Phoenix currently operates paystations and single spaced meters.  The Phoenix On-Street Parking study conducted in 2012 recommended the combined use of paystations and single-space meters in downtown Phoenix.  The paystations offer another option for customers including payment receipts and have a lower operating cost to the City.  Since single-space meters are preferred by most users, all new meter installations will be of this type.</p></div>
17What should I do if I get a ticket?<div class="ExternalClass1DF02061373A48948C40BA20B789DA27"><p>If it is a valid violation, please pay it by following the directions on the ticket or envelope.  If you believe it was issued in error, you may contest the ticket. Instructions for challenging a ticket can be found on the ticket, or visit the City of Phoenix website for more information.</p></div>
18Does Phoenix have pay-by-cell phone technology available for customers?<div class="ExternalClassD098F2049B5C4102A0983DADDAFBE50A"><p>Yes.  Pay by cell for parking meters is available via the <a href="http://www.mypango.com/phx">Pango</a> mobile app.  The pay-by-cell app is only available for credit card enabled meters as coin-only meters currently do no accept payment via the pay-by-cell app.</p></div>
19Does Phoenix have accessible parking spaces?<div class="ExternalClassA44AC70DB242406BB256D3DC7869BF85"><p><span style="text-decoration:underline;"><strong><font face="Source Sans Pro Bold"><img class="cop-rtePosition-1 ms-rtePosition-1" src="/streetssite/MediaAssets/adapic.jpg" alt="" style="margin:5px;width:154px;" /></font></strong></span> </p><font face="Times New Roman" size="3"></font><p class="cop-rteElement-Paragraph">Yes.  Phoenix has several on-street accessible parking spaces throughout the downtown area.  Each space is clearly marked with a special sign with the international symbol of access.  Parking at an accessible space is governed by <a href="http://www.codepublishing.com/az/phoenix/?Phoenix36/Phoenix36149.html#36-149" target="_blank">Phoenix City Code 36-149</a> and <a href="http://www.azleg.state.az.us/FormatDocument.asp?inDoc=/ars/28/00884.htm&Title=28&DocType=ARS" target="_blank">Arizona Revised Statute 28-884</a>.​​</p></div>
20Can I prepay if I arrive before meter enforcement begins?<div class="ExternalClassACE06C82A353493BBA0595AF3C51D771"><p>You can prepay at single-space credit card meters and paystations for the time you need even if you arrive before the start of enforcement – you will not be charged until the meter begins operation at 8 am. Prepayment begins at 7:00 am at all credit card meters including paystations every day.  This feature does not apply to coin-only operated meters.</p></div>
3When is on-street parking free?<div class="ExternalClass56E09EE8CB7B49519796F083FA0041AB"><p>On-street metered parking is free overnight from 10:00 p.m. to 8:00 a.m. every day. The city also currently has several hundred free on-street parking spaces (no parking meters) in the downtown area and in close proximity to major destinations.</p></div>
6If I own a business downtown, how do I go about getting parking meter durations adjusted (e.g., from a 1-hour to a 2-hour meter)?<div class="ExternalClassE210D911D10D42D19E43DB99E69DFCA7"><p>Businesses can contact Traffic Investigative Services staff at 602-262-4659  to request changes to parking durations that may improve parking supply or convenience for their customers.  Staff will evaluate their requests which may include surveys of nearby business parking needs.</p></div>
8Where do the parking meter revenues go?<div class="ExternalClassB8ED6644004446AAB1CFB0DA1F8C0601"><p>All revenues collected go to the City’s General Fund to help pay for various services including new meter technology that allow customers to use credit cards.  Revenues also help pay for essential City services such as police, fire, parks, streets, community and senior centers and graffiti removal throughout the city.</p></div>
9How long can I park at my meter or paystation?<div class="ExternalClassA227C4790D314026845EBC2A3E0A4F1D"><p>Time limits generally vary by location. Time limits at metered locations can range from 15 minutes to as long as 8 hours, depending on nearby business needs. In most areas, the maximum duration is 2 hours; however, some areas may have longer maximum durations during the evenings to accommodate business activity.</p></div>