​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 

 

City of Phoenix Impacted Services Updatehttps://www.phoenix.gov/newsroom/em-and-hs/1054Emergency Management & Homeland Security4/2/2020 6:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1054/Coronavirus_Impact.pngCity of Phoenix Impacted Services Update<div class="ExternalClass7D1179AA6CAB4815A08C1D18E44FFAB5"><html> <p> <span id="ms-rterangepaste-start"></span> <a target="_blank" href="/newssite/Documents/COVID19_Newsroom_Main_SP.pdf">Read this page in Spanish. Lea esta página​ en español (PDF)</a> <br><span id="ms-rterangepaste-start"></span><em>Use Translate button to read in another language​​</em></p><h3><strong>New!</strong> Resources Page<br></h3><p>Looking for more resources? <a target="_blank" href="https://Phoenix.gov/Resources"><strong>Visit the Coronavirus Business & Resident Resources page</strong></a>. Residents w​ith questions about city services and programs affected by service changes can call <strong>(602) 2​62-3111</strong> or e-mail <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="mailto:contactus@phoenix.gov">contactus@phoenix.gov​</a>.​​​​​​​​​ ​​​<br><br></p><span id="ms-rterangepaste-end"></span> <h3 style="line-height:1.4;">Downtown City Buildings Are Now Access<span style="letter-spacing:-0.4px;background-color:window;"> b</span><span style="letter-spacing:-0.4px;background-color:window;">y Appointment Only </span></h3><p></p><p><strong>Downtown City Buildings </strong><strong>By Appointment Only </strong>- In an effort to continue providing necessary city services, while protecting the health and safety of customers and employees in our facilities, the city of Phoenix is taking additional measures to limit foot traffic at the city’s downtown buildings. Beginning Monday, March 23, only people with appointments for service will have access to <strong>P​hoenix City Hall, the Calvin C. Goode Municipal Building, and the Public Transit Department administration building</strong>. <a target="_blank" href="/newsroom/public-works/1084">Read more about the changes</a>. You can also <a target="_blank" href="/Documents/CityServicesAppointmentContactList.pdf">download a contact list to make appointments (PDF)</a> for city services.​<br> <br></p><h3> City Services and Facilities Currently Closed or Impacted<br></h3><p>Residents with questions about city services and program​s affected by Coronavirus precautionary measures​ can call<strong> (602) 262-3111</strong> or e-mail <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="mailto:contactus@phoenix.gov">contactus@phoenix.gov​</a>.<br></p> <ul> <li><p><strong>Alarms Detail </strong>– No walk-in customers accepted. Call (602) 534-0322 for questions about false alarm or permit inquires and payments. <strong><a target="_blank" href="/newsroom/police/1079">Read detailed Alarm impacted services statement​</a></strong></p></li><li><p><strong>ARIZONA@WORK City of Phoenix Job​ Centers</strong> – Shifting to an appointment only model for City services.</p></li><li><p> <strong>Convention Center</strong> – All events at the Phoenix Convention Center and Venues (Orpheum Theatre and Symphony Hall) have been <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="https://www.phoenixconventioncenter.com/Pages/Coronavirus-Protocol.aspx">postponed or rescheduled through May 10</a>. Visit your conference or event organizer’s website for event updates and rescheduled dates. No in-person or phone sales are being taken at the the Phoenix Convention Center Ticket Office at this time. <a target="_blank" href="/newsroom/phoenix-convention-center/1064"><strong>Read detailed Convention Center impacted services statement</strong></a></p></li><li><p><strong>City Council Meetings </strong>– City Council meetings are currently <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="/newsroom/article/1047">being held audience-free</a>. Meetings can be streamed online and residents can provide comments via e-mail or phone.</p></li><li><p><strong>City Hall </strong><span style="font-size:13.33px;">–</span>​ <a target="_blank" href="/newsroom/public-works/1084">Services by appointment only</a></p></li><li><p><strong>City of Phoenix Retirees</strong> – The Phoenix Nationwide office is currently closed, in response to the Coronavirus (COVID-19) health crisis. Customers can <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="https://checkappointments.net/appts/5jrQfKGEir#showModal">schedule a phone appointment </a>to avoid long hold times. Nationwide recomme​nds retirees contact their <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="https://nationwidefinancial.com/media/pdf/NRM-9757AZ-PX.pdf?_ga=2.194075757.157521130.1584644955-2064238597.1584644955">local retirement representative​ </a>to​ address concerns or changes to their investment plan​​</p></li><li><p><strong>Community Meetings </strong>- Community meetings and outreach events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time.</p></li><li><p><strong>Education Programs</strong> <span style="font-size:13.33px;">–</span> Office of Youth and Education's AARP literary programs are cancelled.</p></li><li><p><strong>Family Service Centers </strong><span style="font-size:13.33px;">–</span> Shifting to an appointment only model for City services.</p></li><li><p><strong>Fingerprinting</strong> - The City of Phoenix is tempor​​arily suspending fingerprinting services. If you need immediate fingerprinting please use a 3rd party vendor.</p></li><li><p><strong>Head Start</strong> - Home visits are suspended.​​</p></li><li><p><strong>Housing</strong> - <span id="ms-rterangepaste-start"></span><a target="_blank" href="/newsroom/housing/1063"><strong>Read detailed Housing Department impacted services statement​</strong></a></p></li><li><p><strong>Human Resources</strong> – New recruitments and hiring processes will be limited to critical positions citywide; any job interviews will be conducted by video conference. In-person recruitment, selection processes, and new hire events will be temporarily postponed.</p></li><li><p><strong>Job Training Workshops</strong> – Workshops are <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="/newsroom/ced/1046">canceled this week</a></p></li> <li><p> <strong>Libraries</strong> – All Phoenix Public Library locations and book drops <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="/newsroom/library/1044">are temporarily closed</a>. All programming is also suspended. Electronic resources are available online at  <a target="_blank" href="http://phoenixpubliclibrary.org">http://phoenixpubliclibrary.org</a>. <a target="_blank" href="/newsroom/library/1067"><strong>Read detailed Library impacted services statement</strong></a></p></li> <li><p> <strong>Municipal Court</strong> – Trials are being <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="/newsroom/article/1049">continued or cancelled</a>.</p></li><li><p><strong>Parks and Recreation</strong> – <span id="ms-rterangepaste-start"></span>All playgrounds, fitness equipment, basketball and volleyball courts, and sports complexes located within city parks​ are closed​​.​ City parks will remain open normal posted hours for residents to enjoy green space, walking paths, dog parks, skate parks, and tennis and pickleball courts, while practicing social or physical distancing.​ Limited access ia available at Papago Park’s Hole in the Rock, Camelback Mountain’s Echo Canyon Trailhead, Piestewa Peak Trailhead, and South Mountain Park’s Pima Canyon Trailhead and Dobbins Lookout. <span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-start"></span>All indoor recreation facilities are closed. All classes and programs, including youth and adult sports leagues, are suspended. Gatherings and events on city park property are canceled or postponed, which includes organizations that have a sports field reservation. Registration for lifeguard and aquatics staff training, and 2020 summer classes, programs and activities are postponed until further notice. The Phoenix Afterschool Center (PAC) program has been suspended. Pueblo Grande Museum is closed and many city-owned facilities that are operated by partner organizations are also closed or have modified hours. <a target="_blank" href="/newsroom/parks-and-recreation/1068"><strong>Read detailed Parks & Recreation impacted services statement (including refunds)</strong></a><strong> </strong> ​</p></li><li><p><strong>Planning and Development Department – </strong>Services will be offered online, by telephone or by appointment only. PDD inspection requests will follow modified practices. Staff has been redeployed to create Remote Customer Service Counters and will answer questions about development and zoning questions by phone or e-mail from your home or private workspace. <a target="_blank" href="/pdd/contact-us">Find a list of direct phone numbers and e-mail addresses for appropriate staff</a>​. If you're unsure who to contact or have general questions about services call (602) 262-7811 or <a target="_blank" href="mailto:ppd@phoenix.gov">email</a>. <a target="_blank" href="/pdd/project-tools">Online project tools</a> are available and <a target="_blank" href="/pdd/onlineservices/electronic-plan-review">new projects and resubmittals</a> can be done electronically. If you have paper plans currently in queue and need assistance to submit plans electronically, please contact the Electronic Plan Review (EPR) Triage Team at (602) 534-5933 or email​​. ​Review (EPR) Triage Team at (602) 534-5933 or <a target="_blank" href="mailto:epr.support@phoenix.gov">email​</a>​​. </p></li><li><p><strong>Property Management Unit </strong>– Only five people will be allowed in the lobby at one time. To facilitate the process, please come prepared with the <a target="_blank" href="/police/property-crimes/property-management-unit">Property Release Form</a> already completed. </p></li><li><p><strong>Police Public Records </strong>– Closed to in-person customers. Online and phone customers only. To schedule an appointment, call (602) 262-1885 or use the <a target="_blank" href="https://phxpublicsafety.dynamics365portals.us/">online portal</a>.</p></li><li><p><strong>Public Transit Centers Closed</strong> – <span id="ms-rterangepaste-start"></span><a target="_blank" href="/newsroom/public-transit/1078"><strong>Read detailed Public Trans​it impacted services statement​</strong></a><strong>​</strong></p></li> <li><p> <strong>Senior Centers</strong> – All 15 city Senior Centers are closed. Senior Center members can coordinate in-home meal service with their Senior Center Manager​.</p></li><li><p><strong>Street Transportation</strong> - <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="/streets/traffic-management">Right-of-Way Management is not processing any special event or block party permits</a> for events taking place through at least May 4. Guidance will be revised as needed. </p></li><li><p><strong>Vehicle Impounds</strong> – Closed to walk-in customers. Call (602) 495-2096 for more details.</p></li> <li><p> <strong>VITA</strong> – Volunteer Income Tax Assistance Program services are suspended.</p></li> <li><p> <strong>Volunteer Programs</strong> – All city volunteer programs, with the exception of critical public safety programs, are being suspended for the next two weeks.</p></li> </ul><h3><br>City Services Still in Operation<br></h3><ul><li><p><strong>911, Police, Fire</strong></p></li><li><p><strong>A</strong><strong><strong>i</strong>rport Operation</strong><strong>s</strong> – Some European and Canadian impacts. <a target="_blank" href="/newsroom/aviation/1066"><strong>Read detailed Airport impacted services statement</strong></a></p></li><li><p><strong>City Services Customer Pay Stations</strong></p></li><li><p><strong>Finance and Procurement</strong></p></li><li><p><strong>Outdoor City Parks, Trails, Golf Courses, Dog Parks, Skate Parks </strong>– <span id="ms-rterangepaste-end"></span> <a target="_blank" href="/newsroom/parks-and-recreation/1068"><strong>Read more detailed information about outdoor Parks and Recreation facilities that are open</strong></a> and <a target="_blank" href="/newsroom/parks-and-recreation/1082"><strong>Learn about responsible social distancing when visiting a park or trail</strong></a></p></li></ul><ul><li><p><strong>Public Transit, including Dial-a-Ride </strong>– <span id="ms-rterangepaste-start"></span>Beginning Monday, April 6 Express and RAPID commuter bus route schedules will be reduced, and will operate fewer trips each weekday morning and evening. Visit <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="http://www.valleymetro.org/">Valley Metro website</a> <span id="ms-rterangepaste-start"></span>for trip schedules. <a target="_blank" href="/newsroom/public-transit/1078"><strong>Read detailed Public Transit impacted services statement​</strong></a></p></li><li><p><strong>Trash and Recycling Services</strong> – <a target="_blank" href="/newsroom/public-works/1071"><strong>Read detailed Public Works impacted services statement</strong></a></p></li><li><p><strong>Street Maintenance</strong> – <a target="_blank" href="/newsroom/street-transportation/1069"><strong>Read detailed Streets impacted services statement</strong></a></p></li><li><p><strong>Water and Wastewater</strong> – <a target="_blank" href="/newsroom/water-services/1070"><strong>Read detailed Water Department impacted services statement</strong>​</a>​</p></li></ul><h3><br>City Services Still Available O​nline:</h3><p>The city is also continuing to provide access to a variety of online services.</p><ul><li><p><a target="_blank" href="/pdd/onlineservices/inspectrequest">Building Inspections</a></p></li><li><p><a target="_blank" href="https://Phoenix.gov/PHXTV">PHXTV Streaming</a> – Watch City Council meetings and regular programming </p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=billdocuments">City Services Bills</a></p></li><li><p><a target="_blank" href="/mayorcouncil">Contact Mayor & City Council Members</a></p></li><li><p><a target="_blank" href="/law/victims">Crime Victim Services</a></p></li><li><p><a target="_blank" href="/eod">Equal Opportunity Department Case Management</a></p></li><li><p><a target="_blank" href="http://www.planenoise.com/copad/q3qH4u/">Flight Path Noise</a></p></li><li><p><a target="_blank" href="/auditor/fraud-reporting">Fraud Reporting</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=graffiti">Graffiti Removal Requests​</a></p></li><li><p><a target="_blank" href="/housing">Housing Programs</a></p></li><li><p><a target="_blank" href="http://www.phoenixpubliclibrary.org/">Library Services</a></p></li><li><p><a target="_blank" href="/nsd">Neighborhood Services Programs</a> – While staff is not currently attending community meetings, services can still be requested via email and phone.</p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=phxcares">Phoenix C.A.R.E.S. about Homelessness reporting</a></p></li><li><p><a target="_blank" href="/payonline">PHX Pay Online</a></p></li><li><p><a target="_blank" href="https://phxpublicsafety.dynamics365portals.us/">Police Public Records Requests</a></p></li><li><p><span id="ms-rterangepaste-start"></span><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=shoppingcart">Report Abandoned Shopping Carts</a><span id="ms-rterangepaste-end"></span></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=fenceindisrepair">Report Fence in Disrepair</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=illegalsign">Report Illegal Signs</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=inoperablevehicle">Report Inoperable Vehicles​</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=litter">Report Litter + Debris​</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=nondustproofparking">Report Non-Dust-Proof Parking​</a></p></li><li><p><a target="_blank" href="/police/policereport">Report Non-Emergency Crime</a></p></li><li><p><a target="_blank" href="/pdd/non-permitted-construction">Report Non-Permitted Construction</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=outsidestorage">Report Outside Storage​</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=other">Report Property Violations</a> </p></li><li><p><a target="_blank" href="/streets/traffic-signal-issues">Report Traffic Signal Issue</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=unsecuredstructure">Report Unsecured Structures</a></p></li><li><p><a target="_blank" href="/waterservices/contact/water-services-administration">Report Water Leak</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=weedsordeadplants">Report Weeds or Dead Plants</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=solidwastecontainer">Request Trash, Recycle or Green Organics Container</a></p></li><li><p><a target="_blank" href="/publicworks/roll-off-rental">Roll-Off Rentals</a></p></li><li><p><a target="_blank" href="/publicworks/residential-recycling">Solid Waste Diversion Programs</a> </p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=sstwaterservice">Start/Stop/Transfer Water Services or Trash</a></p></li><li><p><a target="_blank" href="/streets/neighborhood-traffic-programs-services/street-light-information/street-light-repair">Street Light Repair Requests</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=streetmaintenance">Street Maintenance​</a></p></li><li><p><a target="_blank" href="/publictransit">Public Transit Services</a> – Transit still operating. <a target="_blank" href="/newsroom/public-transit/1078"><strong>Transit Centers are closed.</strong></a></p></li><li><p><a target="_blank" href="/streets/designmgmt/utility-coordination/permits/utility-permit-application">Utility Permit</a></p></li><li><p><a target="_blank" href="/waterservices">Water Services</a></p></li></ul><p><strong>Looking for more resources?</strong> Visit the <a target="_blank" href="https://phoenix.gov/Resources">Coronavirus Business & Resident Resources Page</a>. Residents with questions about city services and programs affected by service changes can call (602) 262-3111 or e-mail <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="mailto:contactus@phoenix.gov">contactus@phoenix.gov​</a>.​​​​​​​​ </p></html></div>https://www.phoenix.gov/emergencyNewsem-and-hsEM & HS
Temporary Closure of City Libraries and Recreation Centershttps://www.phoenix.gov/newsroom/em-and-hs/1038Emergency Management & Homeland Security3/16/2020 2:20:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1038/Newsroom_Coronavirus_003 .pngTemporary Closure of City Libraries and Recreation Centers<div class="ExternalClass9F5066AD1E1F49C6A7472A1142B9B18A"><html> <h3> <span id="ms-rterangepaste-start"></span><a href="/newsroom/em-and-hs/1054" target="_blank">Please See Updated Information About Impacted Services</a></h3> <p>The information on this page was valid at time of publication, but is now outdated. Please see the <a href="/newsroom/em-and-hs/1054" target="_blank">current City of Phoenix Impacted Service page for up-to-date information.​</a></p> <br> <span id="ms-rterangepaste-end"></span> <p> <br> </p> <span style="color:rgb(127, 127, 127);">The city of Phoenix is taking additional steps to protect its residents and help to combat the spread of coronavirus in the community.</span> <br style="color:rgb(127, 127, 127);"> <br style="color:rgb(127, 127, 127);"> <span style="color:rgb(127, 127, 127);"> Until further notice, beginning Monday morning, March 16, all city libraries and indoor Parks and Recreation facilities will be temporarily closed.  </span> <br style="color:rgb(127, 127, 127);"> <br style="color:rgb(127, 127, 127);"> <span style="color:rgb(127, 127, 127);"> This added measure is being taken based on  new recommendations from health experts, including the Centers for Disease Control and Prevention (CDC) and state leaders, which included temporarily halting gatherings where groups of 50 or more people gather, and the temporary closing of all schools in Arizona.</span> <br style="color:rgb(127, 127, 127);"> <br style="color:rgb(127, 127, 127);"> <span style="color:rgb(127, 127, 127);"> Last week, the city temporarily shut down all of its senior centers. More details on these recent changes</span> <a href="/newsroom/em-and-hs/1032" target="_blank"> <span style="color:rgb(127, 127, 127);"> are available in the PHXNewsroom​</span> </a> <span style="color:rgb(127, 127, 127);">.</span> <br style="color:rgb(127, 127, 127);"> <br style="color:rgb(127, 127, 127);"> <span style="color:rgb(127, 127, 127);"> </span> <p> <span style="color:rgb(127, 127, 127);">​Residents with questions about city services and programs affected by these changes can contact 602-262-3111, or e-mail </span> <a target="_blank"> <span style="color:rgb(127, 127, 127);">contactus@phoenix.gov</span> </a> <span style="color:rgb(127, 127, 127);">.​​​​</span> <br> </p> </html></div>https://www.phoenix.gov/emergencyNewsem-and-hsEM & HS
City of Phoenix Enacts Changes to City Services as Response to Coronavirushttps://www.phoenix.gov/newsroom/em-and-hs/1032Emergency Management & Homeland Security3/13/2020 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1032/Coronavirus_PHXNewsroom.jpgCity of Phoenix Enacts Changes to City Services as Response to Coronavirus<div class="ExternalClass4D598E20ADEF4656AFCDEB9FEEC6E3A6"><html> <h3> <a href="/newsroom/em-and-hs/1054" target="_blank">Please See Updated Information About Impacted Services</a> <br> </h3>The information on this page was valid at time of publication, but is now outdated. Please see the <a href="/newsroom/em-and-hs/1054" target="_blank">current City of Phoenix Impacted Service page for up-to-date information.​</a><br><br><br><br><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><span style="color:rgb(127, 127, 127);">In response to worldwide developments surrounding the Coronavirus, including the President of the United States declaring a national emergency, the city of Phoenix is taking action to ensure the safety and well-being of Phoenix's residents, businesses, visitors and its own employees. </span><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><span style="color:rgb(127, 127, 127);">These actions are the result of lengthy discussions with city leaders from all departments and at all levels. These decisions were also made based on guidance from the Centers for Disease Control and Prevention, the Arizona Department of Health Services and the Maricopa County Public Health Department. The goal is to reduce the possibility of community spread of Coronavirus by reducing large group gatherings and encouraging the use of “social distancing."</span><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><strong style="color:rgb(127, 127, 127);">EFFECTIVE IMMEDIATELY:</strong><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><strong style="color:rgb(127, 127, 127);">Temporary closures, suspensions and cancellations:</strong><br style="color:rgb(127, 127, 127);"><ul><li><span style="color:rgb(127, 127, 127);">Human Services:</span></li><ul><li><span style="color:rgb(127, 127, 127);">All 15 city Senior Centers are closed: details on lunch service will be provided to each Senior Center member</span></li><li><span style="color:rgb(127, 127, 127);">VITA – Volunteer Income Tax Assistance Program: Details on which locations are closed will be on the city website </span><a target="_blank" href="/"><span style="color:rgb(127, 127, 127);">Phoenix.gov</span></a></li><li><span style="color:rgb(127, 127, 127);">Head Start home visits are suspended</span></li></ul><li><span style="color:rgb(127, 127, 127);">Parks & Recreation: All classes and programs at recreation and community centers are suspended, although community centers remain open. This includes: </span></li><ul><li><span style="color:rgb(127, 127, 127);">Youth and Adult Sports Leagues </span></li><li><span style="color:rgb(127, 127, 127);">Adaptive Recreation </span></li><li><span style="color:rgb(127, 127, 127);">PAC Afterschool programs located in school districts that have suspended school operations</span></li></ul><li><span style="color:rgb(127, 127, 127);">All Library in-branch programs are either suspended or cancelled during this time, although buildings remain open</span></li><li><span style="color:rgb(127, 127, 127);">Office of Youth and Education's AARP literary programs are cancelled</span></li><li><span style="color:rgb(127, 127, 127);">Community Meetings and Outreach Events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time</span></li><li><span style="color:rgb(127, 127, 127);">Large gatherings: It is recommended that all large gatherings on city property be postponed </span></li><li><span style="color:rgb(127, 127, 127);">The Convention Center, Municipal Court and Aviation will make business decisions based on their contractual or other oversight governance</span></li><li><span style="color:rgb(127, 127, 127);">In-person Service Offered at City Facilities: Recommendations are to use as much online services as possible where available</span></li><li><span style="color:rgb(127, 127, 127);">Other than Senior Centers, all city facilities are currently open</span></li></ul><strong style="color:rgb(127, 127, 127);">The following areas are open, but being evaluated daily:</strong><br style="color:rgb(127, 127, 127);"><ul><li><span style="color:rgb(127, 127, 127);">City Hall and other city facility services </span></li><li><span style="color:rgb(127, 127, 127);">Libraries</span></li><li><span style="color:rgb(127, 127, 127);">Parks recreation centers </span></li><li><span style="color:rgb(127, 127, 127);"><span style="">City Services Customer Pay Stations</span><br style=""></span></li><li><span style="color:rgb(127, 127, 127);">Family Advocacy Center </span></li><li><span style="color:rgb(127, 127, 127);">One Stop Career Services </span></li><li><span style="color:rgb(127, 127, 127);">City Council meetings and Boards and Commission meetings including limitations on public attendance</span></li></ul><strong style="color:rgb(127, 127, 127);">City services currently continuing to operate:</strong><br style="color:rgb(127, 127, 127);"><ul><li><span style="color:rgb(127, 127, 127);">Online services </span></li><li><span style="color:rgb(127, 127, 127);">Police, Fire and 911 </span></li><li><span style="color:rgb(127, 127, 127);">Trash and recycling services </span></li><li><span style="color:rgb(127, 127, 127);">Water and wastewater </span></li><li><span style="color:rgb(127, 127, 127);">Planning and Development services </span></li><li><span style="color:rgb(127, 127, 127);">Public Transit including Dial-a-Ride </span></li><li><span style="color:rgb(127, 127, 127);">Street Maintenance </span></li><li><span style="color:rgb(127, 127, 127);">Finance and Procurement </span></li><li><span style="color:rgb(127, 127, 127);">Human Resources </span></li><li><span style="color:rgb(127, 127, 127);">Outdoor city parks </span></li></ul><span style="color:rgb(127, 127, 127);">The following resources are available for the public to keep connected with essential city services:</span><br style="color:rgb(127, 127, 127);"><ul><li><a target="_blank" href="/newsroom"><span style="color:rgb(127, 127, 127);">Phoenix.gov/Newsroom</span></a><span style="color:rgb(127, 127, 127);">: The city's own news website where updates will be posted as they happen.</span><br style="color:rgb(127, 127, 127);"></li><li><span style="color:rgb(127, 127, 127);">Social Media: Information will be updated regularly on </span><a target="_blank" href="https://www.facebook.com/cityofphoenixaz"><span style="color:rgb(127, 127, 127);">Facebook</span></a><span style="color:rgb(127, 127, 127);"> and </span><a target="_blank" href="https://www.twitter.com/cityofphoenixaz"><span style="color:rgb(127, 127, 127);">Twitter</span></a></li><li><a target="_blank" href="/atyourservice"><span style="color:rgb(127, 127, 127);">Phoenix.gov/AtYourService</span></a><span style="color:rgb(127, 127, 127);">: The city's online portal to access and make requests for many city services.​</span><br style="color:rgb(127, 127, 127);"></li><li><a target="_blank" href="/"><span style="color:rgb(127, 127, 127);">Phoenix.gov</span></a><span style="color:rgb(127, 127, 127);">: The homepage for all Phoenix departments </span></li><li><a target="_blank" href="/phxtv?FilterCategory=Title&FilterValue=PHXTV%20Live%20Stream&"><span style="color:rgb(127, 127, 127);">Phoenix.gov/PHXTV</span></a><span style="color:rgb(127, 127, 127);">: The city's 24-hour streaming service broadcasting programming from PHXTV, the city's own TV channel.​</span><br style="color:rgb(127, 127, 127);"></li><li><span style="color:rgb(127, 127, 127);">311 Assistance: The city has activated a 311-system to answer questions. People should call 602-262-3111</span></li></ul><p><span style="color:rgb(127, 127, 127);">In addition, the city's Human Resources Department is working with departments to encourage teleworking for city staff where applicable. </span><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><span style="color:rgb(127, 127, 127);">The City's Office of Emergency Management continues to monitor the Coronavirus health emergency around the clock and will provide updates to city customers as they become available.​​</span><br style="color:rgb(127, 127, 127);"><br></p></html></div>https://www.phoenix.gov/emergencyNewsem-and-hsEM & HS
Health Alert: Coronavirus Disease (COVID-19) Education and Informationhttps://www.phoenix.gov/newsroom/em-and-hs/866Emergency Management & Homeland Security3/13/2020 12:00:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/866/Newsroom_OSHEM_0008.jpgHealth Alert: Coronavirus Disease (COVID-19) Education and Information<div class="ExternalClassCBDC7F323D2C497CB646067FFC06D82B"><html> <div><div><span style="font-size:13.3333px;">The city of Phoenix continues to monitor and update protocols to safeguard residents from the spread of the 2019 Novel Coronavirus (COVID-19). </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">Phoenix's Water Services has suspended water shutoffs. Services will be temporarily restored to households disconnected due to unpaid bills to ensure residents can adhere to the Centers for Disease Control and Prevention (CDC) recommendations for frequent hand-washing. Customers will be responsible to pay for the water services delivered during this time. </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">On Wednesday, Mar. 11, Governor Doug Ducey declared a public health emergency in Arizona surrounding increased concerns about Coronavirus (COVID-19).  </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">The declaration allows the state to use emergency funding and it also gives state health officials authority to procure needed medical supplies with the expectation of more cases. </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">The city of Phoenix wants to remind residents that understanding the facts and maintaining good hygiene practices are the best way to safeguard from any of the season's viruses. </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">Over the weekend, two Canadian passengers who flew on WestJet from Phoenix to Toronto on February 28, 2020 have tested positive for the coronavirus, according to Canadian Health Officials. <a target="_blank" href="/newsroom/aviation/1022">Learn more on the self-imposed protocols in place at Phoenix Sky Harbor</a>.</span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">Additionally, <a target="_blank" href="/newsroom/1023">Phoenix Public Library outlined the vigilance staff is taking to maintain the cleanliness of facilities and programs</a> following the precautions issued by county, state and federal officials. </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">The Phoenix Convention Center & Venues also implemented all precautions issued by county, state and federal officials. A full list of the protocols implemented to safeguard guests can be seen at <a target="_blank" href="https://www.phoenixconventioncenter.com/">phoenixconventioncenter.com</a>. </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">Because older adults are at increased risk for COVID-19 complications due to age or because of an underlying medical condition, so it is especially important to take actions to reduce risk of exposure. </span><span style="background-color:window;color:windowtext;">​</span><span style="background-color:window;color:windowtext;">All 15 Phoenix Senior Centers have implemented precautions and protocols recommended by </span><span style="background-color:window;color:windowtext;">county and state health officials to keep our older residents safe as they participate in events and activities at the senior centers. </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">“In any health emergency situation, the most important thing to remember is educating yourself with factual information from reputable sources is key in staying healthy," Phoenix's Office of Homeland Security and Emergency Management Director Brent Olson said.</span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">Arizona health and public safety agencies across the state are working together and are disseminating information on the virus, how it spreads, and how to protect yourself and family from the virus. </span></div><div><span style="font-size:13.3333px;"><br></span></div><div><span style="font-size:13.3333px;">To learn more, visit the CDC's 2019 Novel Coronavirus, Frequently Asked Questions page at <a target="_blank" href="https://www.cdc.gov/coronavirus/2019-ncov/index.html">cdc.gov/coronavirus/2019-ncov/index.html​</a>.</span></div><br></div></html></div>https://www.phoenix.gov/emergencyNewsem-and-hsEM & HS
Get Connected with Community Emergency Notification System (CENS)https://www.phoenix.gov/newsroom/em-and-hs/846Emergency Management & Homeland Security1/22/2020 12:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/846/Newsroom_OSHEM_006.jpgGet Connected with Community Emergency Notification System (CENS)<div class="ExternalClass1BF6CAC084FB45679D427412BDD0BDA7"><html> ​CENS, or Reverse 9-1-1®, is the Community Emergency Notification System. The system rapidly notifies people in an area affected by an emergency by sending a recorded message through the telephone system. CENS uses the 9-1-1 database to find phone numbers for those who are in the affected area that is determined by the circle or area drawn on the CENS map. CENS then sends a prerecorded message to the telephone numbers in the defined area.<br><br> <span id="ms-rterangepaste-start"></span> Cell and Voice-over Internet Protocol (VoIP) phones are not in the 911 database. You can register your cell or VoIP phone with the CENS system. You will only receive CENS notifications based on the address you provide for your cell and or VoIP phone.​​<span id="ms-rterangepaste-end"></span><br><br>Residents wishing to register their cell phones or VoIP phones in the CENS program must do so through the self registration link on the website at: <a target="_blank" href="http://www.911alertsyou.com/">www.911alertsyou.com</a>. Registrations completed by 5:00 p.m. Mountain Standard Time will be added to the CENS system overnight.​<br> </html></div>https://www.phoenix.gov/emergencyNewsem-and-hsEM & HS
Preparing for Winter Rainhttps://www.phoenix.gov/newsroom/em-and-hs/717Emergency Management & Homeland Security12/23/2019 7:00:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/717/Newsroom_OSHEM_005.jpgPreparing for Winter Rain<div class="ExternalClassD9603037D5B843E988B0E4AE53D39049"><html> <p style="margin:0in 0in 7.5pt;"><span style="color:black;font-family:"calibri",sans-serif;">​Phoenix has experienced a wet start to the cooler months. With the national weather service predicting more storms through the winter, city of Phoenix wants to remind homeowners and businesses of the resources available to help. </span></p><p>Phoenix's Office of Homeland Security and Emergency Management (OSHEM) posts weather warning and tips to safeguard on the city's webpage at Phoenix.gov/update. Sand will only be available when there is a definite need and will be dispatched to areas impacted by the storm. When the sand distribution is activated a list of locations will appear on this page. Supplies are limited. You must bring your own bags and shovels. <br></p><p>However, ​OSHEM recommends using reusable flood barriers. Most home improvement stores offer the inexpensive reusable barriers that save time and money that would otherwise be spent buying, stacking and getting rid of sandbags.  <br></p><p>There is also simple flood prevention maintenance that can be done before the storms to make sure your home is ready for the winter rains. Clean out roof drains or scuppers to prevent accumulation of rain water on the roof which can cause a roof damage. Clean out drywells on your property so there is safe place for the water to collect.  Repair landscaping to ensure water will run away from your building. ​  <br> <br> <br><br> <br></p></html></div>https://www.phoenix.gov/emergencyNewsem-and-hsEM & HS
NWS Confirms 3 Tornadoes Touched Down in Phoenix; Are You Prepared?https://www.phoenix.gov/newsroom/em-and-hs/847Emergency Management & Homeland Security11/30/2019 2:00:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/847/Newsroom_OSHEM_007.jpgNWS Confirms 3 Tornadoes Touched Down in Phoenix; Are You Prepared?<div class="ExternalClassB98129AE22AA4BA28242D408D8436F5A"><html> <p>​Three tornadoes touched down in metro Phoenix the morning after Thanksgiving, according to the National Weather Service (NWS) . </p><p>“The NWS was able to find numerous locations where the tornado skipped along through this area of north Phoenix leaving a trail of damage," Brent Olson, Interim Director of Phoenix's Office of Homeland Security and Emergency Management (OSHEM) said. </p><p>NWS sent out phone alerts warning residents about the tornado at 4 a.m. in an effort to keep everyone safe.</p><p>“It actually led to a couple of very rare tornado warnings being issued ," Olson explained. “But it is equally important that people are prepared in advance for any disaster or storm."  </p><p>No matter what type of disaster strikes, the most important part of being prepared is to make sure your family is prepared for 72 hours if help can't get to you. </p><p>When developing your preparedness plan it is important coordinate your family's survival kit, financial preparation, your family emergency and communication plan, shelter options, pet preparedness, and preparing medications and medical needs.  </p><p>To learn more about disaster plans and how to make sure your family is prepared, visit OSHEM's website at <a href="https://Phoenix.gov/Emergency" target="_blank">https://Phoenix.gov/Emergency</a>.  </p><span id="ms-rterangepaste-end"></span></html></div>https://www.phoenix.gov/emergencyNewsem-and-hsEM & HS
Public Safety Exercise in Downtown Phoenixhttps://www.phoenix.gov/newsroom/em-and-hs/518Emergency Management & Homeland Security5/31/2019 6:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/518/Newsroom_OSHEM_03.jpgPublic Safety Exercise in Downtown Phoenix<div class="ExternalClass95A4A84AFABB481BB3A9AF610FDB4ADF"><html> <p> ​During the month of June, the Phoenix Police, Fire and Office of Homeland Security and Emergency Management departments will be conducting public safety training exercises in the downtown Phoenix area near the Phoenix Convention Center. This first exercise will occur in the early morning on Sunday, June 2.</p> <p>Residents in and around downtown Phoenix may see emergency vehicles and equipment from multiple public safety jurisdictions as preparations begin for the 2019 National Homeland Security Conference coming to the Phoenix Convention Center.</p> <p> The purpose of this public safety exercise is to enhance first responders' preparedness.</p> <p> Any questions concerning the exercise from the public can be directed to 602-376-3981.​     <br> <br><br> </p> </html></div>https://www.phoenix.gov/emergencyNewsem-and-hsEM & HS

 

 

Emergency Management & Homeland SecurityCityofPhoenixAZhttps://www.phoenix.gov/emergencyEmergency Management & Homeland Securityem-and-hsEM & HS

 

 

Health Alert: Coronavirus Disease (COVID-19)https://www.phoenix.gov/newssite/Lists/AdBox/DispForm.aspx?ID=16https://www.phoenix.gov/newssite/Lists/AdBox/Attachments/16/S275a.jpgHealth Alert: Coronavirus Disease (COVID-19)<div class="ExternalClass6158472297AD4DAC86558FE3A36DD428"><html>Read the City of Phoenix impacted services update; one comprehensive page to track what's open and operating and what's temporarily impacted.<br></html></div>Newshttps://www.phoenix.gov/newsroom/em-and-hs/10543/9/2020 10:17:13 PM5/30/2020 10:17:13 PM

​Share this pageArchived Press Releases