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Phoenix Named a 2022 Digital Cities Survey Winnerhttps://www.phoenix.gov/newsroom/information-technology-services/2565Information Technology Services11/16/2022 5:10:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2565/Newsroom_CityView_05.jpgPhoenix Named a 2022 Digital Cities Survey Winner<div class="ExternalClassF723154B54494D258DC74B7FE2004661"><html> <div class="ExternalClassCFE4E106164B41478FC2F8C97C38A175"> <p>​The Center for Digital Government (CDG) has named the City of Phoenix a 2022 Digital Cities Survey Winner for the '500,000 or More Population Category'. Since 2015, Phoenix has annually been ranked in the top ten. The 22nd annual Digital Cities Survey strives to recognize cities utilizing technology to strengthen cybersecurity, enhance transparency and digital equity, and more.</p> <p>​<img alt="Digital Survey Winner" src="/newssite/PublishingImages/CDG21%20DigCities%20Survey%20Winner_3_RGB.jpg" style="margin:5px;width:200px;height:133px;float:right;" />“Constituents expect more from modern governments. Our Digital Cities survey winners have worked hard to keep the focus on the needs of the communities they serve while implementing technology to improve delivery and execution," said CDG Vice President Brian Cohen. “We congratulate them for leading the way towards a smarter and more responsive government.”<br></p> <p>Over the last year, Phoenix launched the new City Manager's Performance Dashboard (CMPR). This online tool provides the public with comprehensive, easy-to-understand information about the many services and programs offered by the City of Phoenix. The redesign includes more than 130 key performance indicators that measure the city's health and identifies potential areas for improvement allowing the city to make more informed decisions. Access the dashboard on the <a href="https://Phoenix.gov/CityManager" target="_blank">Phoenix.gov/CityManager​</a> page.</p> <p>In addition, Phoenix worked to enhance digital tools to help residents access city services. The myPHX311 app (<a href="https://Phoenix.gov/App" target="_blank">Phoenix.gov/App</a>) and website portal allows residents to access many city services directly on their phone. Furthermore, Phoenix continues to make updates to the Open Data portal (<a href="https://phoenixopendata.com/" target="_blank">PhoenixOpenData.com</a>) which promotes transparency in government and accountability to residents by providing important datasets that can be viewed by everyone. Recent updates to map and geographic information system (GIS) online portals (<a href="https://Phoenix.gov/imap" target="_blank">Phoenix.gov/imap</a>) allow the public to view street restrictions, city-owned properties for sale, and the Planning and Development Department's current and proposed zones, permit activities, and much more. </p> <p>“The Information Technology Services (ITS) department is honored to accept this award on behalf of all City of Phoenix departments that work effortlessly to protect our digital city services and information while striving to achieve our city's strategic goals to enable and foster citizen engagement. Phoenix continues to prioritize the use of digital technologies to increase participation in public matters,” Phoenix Chief Information Officer Steen Hambric said. “With our recently approved Strategic Technology Plan 2022-2026, we look forward to leveraging emerging technologies to improve departmental planning and to further digital experiences that benefit Phoenix residents.”<br></p> <p><strong>About the ITS Department:</strong> ITS provides technology support and services to the city's complex systems of networks and various technology needs of more than 14,000 employees. The department also manages the city's radio, telephone, and enterprise computer network systems. <br></p> <p><strong>About the Center for Digital Government:</strong> The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. ​<br></p> </div> </html></div>https://www.phoenix.gov/itsNewsinformation-technology-servicesITS
Phoenix Honored as Digital Cities Survey Winner 2021https://www.phoenix.gov/newsroom/information-technology-services/2154Information Technology Services11/30/2021 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2154/Newsroom_ITS_017.jpgPhoenix Honored as Digital Cities Survey Winner 2021<div class="ExternalClass549C05B014F4467AAD7F60F825F2583E"><html> <div>The Center for Digital Government (CDG) has named the city of Phoenix a 2021 Digital Cities Survey Winner for the '500,000 or More Population Category'. The 21st annual Digital Cities Survey examines the overall technology programs and plans of the city. It focuses on cybersecurity, digitization of services, data transparency, and community engagement.</div><div><br></div><div>“Innovative cities are able to leverage data and harness new technology to enhance the services they provide," said CDG Vice President Phil Bertolini. “The Center for Digital Government congratulates this year's winners for putting technology to good use toward improving the lives of constituents and strengthening the relationships they have with their partners."</div><div><br></div><div>Over the last year, Phoenix continued to innovate and introduce offerings to city staff and residents as they navigated the pandemic. Most recently, it launched<a target="_blank" href="/newsroom/information-technology-services/2139"> a new service through an app called 'MyPHX311'</a> that allows residents to pay their city services bill, report quality-of-life issues, and request city services. Likewise, in partnership with Arizona State University (ASU) and Amazon Web Services (AWS), Phoenix also developed a virtual assistant chatbot prototype for its website, phoenix.gov, which supports English and Spanish queries as well as providing voice assistance for the visually impaired.</div><div><br></div><div>“There are so many exciting and necessary technological advances being made across the city during a time when we need the services more than ever. It really speaks to the fact that we continue to be recognized as a Digital Cities Survey Winner," Phoenix Chief Information Officer Steen Hambric said. “I look forward to furthering our mission of delivering secure, responsible, sustainable, and flexible IT services, solutions, and governance in 2022."</div><div><br></div><div>Phoenix was also awarded the <a target="_blank" href="/newsroom/article/1991">"What Works City (WWC) – 2021 Gold Certification"</a> earlier this year achieving the national standard of excellence for well-managed, data-driven local government for its effort in becoming a data-centric-driven city. Its use of <a target="_blank" href="https://phoenixopendata.com/">Open Data​</a> provides government transparency in the digital age ranging from Covid-related data sets to funding invested in the community and city operations.  ​​<br></div> <br></html></div>https://www.phoenix.gov/itsNewsinformation-technology-servicesITS
Hambric Named Phoenix Chief Information Officerhttps://www.phoenix.gov/newsroom/information-technology-services/2135Information Technology Services9/14/2021 3:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2135/Newsroom_ITS_016.jpgHambric Named Phoenix Chief Information Officer<div class="ExternalClass0E783A728D1143E1B7F3D23FE8C86C96"><html> <div>Steen Hambric has officially been named Phoenix’s Chief Information Officer responsible for leading the city’s Information Technology Services (ITS) department and federated IT management services over Sky Harbor International Airport, Water Services, Phoenix Police, and Phoenix Fire. </div> <div> <br> </div> <div>Hambric has over 33 years of IT experience at the federal and local levels, with 17 of those years spent in executive leadership. As a Phoenix IT leader since 2017, he championed many citywide projects including a multi-year, citywide telephone and network project upgrade and implemented several initiatives with COVID-related federal dollars to bring free Internet connectivity to residents throughout Phoenix. <br></div> <div> <br> </div> <div>Hambric was appointed Acting Chief Information Officer on May 14, 2021. He took on the role during a critical time in which coordination and collaboration between city departments needed improvement, numerous high visibility projects were underway, multiple enterprise-class applications were in various stages of replacement, and Phoenix was strengthening its cybersecurity. In direct response, Hambric spent the last few months drafting the city's first Strategic Technology Plan in over a decade. Once finalized, the City will have a strategic guidepost from which the city's business and technology leaders and their staff can rally behind and prioritize financial and personnel resources as well as key initiatives.</div> <div> <br> </div> <div>“I’m thrilled to continue leading such dedicated professionals as we deliver secure, responsible, and sustainable IT services, solutions, and governance for the city,” Hambric said. </div> <div> <br> </div> <div>Before arriving in Phoenix, Hambric worked for the United States House of Representatives for 18 years in high-level information technology leadership positions where he developed and implemented IT strategic plans, led enterprise-class applications and web services, and oversaw the successful implementation of major technology projects. He also served for 11 years as a Combat Engineer Officer for the Army National Guard and earned his Bachelor of Science in Business Administration, with an emphasis in Management Information Systems, from the University of Southern Mississippi. </div> <div> <br> <br> </div> <p> <br> <br> </p> <p> <br> </p> </html></div>https://www.phoenix.gov/itsNewsinformation-technology-servicesITS
City IT Project Manager Recognized During Innovative Commencement https://www.phoenix.gov/newsroom/information-technology-services/1210Information Technology Services5/8/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1210/Newsroom_ITS-009.jpgCity IT Project Manager Recognized During Innovative Commencement <div class="ExternalClassFCDCC77A5E00481E8CACB9F5C1D42723"><html> <div>As hard-working graduates across the country find unique ways to commemorate their academic success during this health emergency, one city of Phoenix employee will receive her diploma on stage and give an award acceptance speech using an avatar robot.  </div><div><br>Juili Kale is the 2020 graduate student recipient of the Barton Kyle Yount Award from ASU’s Thunderbird School of Global Management. The is the first time an online student has received this award for exceptional leadership since the online program was launched 15 years ago. </div><div><br>Several weeks ago, Kale received a congratulatory message from Thunderbird Dean Dr. Sanjeev Khagram with an invitation to accept the award and her master’s degree in global management during the school’s virtual convocation ceremony on Monday, May 11, using an avatar robot displaying her face. </div><div><br>“I knew I worked hard, but getting this award is an honor and I am in utter disbelief. It is slowly sinking in, as I am busy giving interviews to radio stations and news channels on the robotics and my award,” Kale said. </div><div><br>Kale joined the city’s Information Technology Services project management team a little over two years ago. She previously spent five and a half years in a project management role focused on technology initiatives and projects for aviation technology and Phoenix Sky Harbor International Airport.</div><div><br>“We are so proud of Juili for receiving this top award from Thunderbird. She is a true professional, and it is clear she applied the same exceptional work ethic to her education as she does to her career,” City of Phoenix Chief Information Officer Matthew Arvay said. </div><div><br>Here are links to Kale’s interviews with media outlets:<br></div><div><a target="_blank" href="https://www.cnbc.com/video/2020/05/08/arizona-state-management-school-holds-graduation-ceremony-via-robot.html">Arizona State management school holds graduation ceremony via robot​</a> - CNBC​<br></div><div><span id="ms-rterangepaste-start"></span><a target="_blank" href="https://www.reuters.com/article/us-health-coronavirus-robot-graduation/robots-to-the-rescue-arizona-students-in-lockdown-will-still-get-their-graduation-day-idUSKBN22K18F">Robots to the rescue! Arizona students in lockdown will still get their graduation day​</a>​​​ - R​euters<span id="ms-rterangepaste-end"></span><br><a target="_blank" href="https://www.abc15.com/news/state/asu-global-management-graduates-to-walk-with-robots-in-virtual-ceremony">ASU Global Management graduates to 'walk' with robots in virtual ceremony</a> - ABC 15  <br><a target="_blank" href="https://kjzz.org/content/1556861/robots-stand-asu-thunderbird-grads-virtual-commencement">Robots To Stand In For ASU Thunderbird Grads At Virtual Commencement</a> - KJZZ <br><br></div><div><br></div> <br></html></div>https://www.phoenix.gov/itsNewsinformation-technology-servicesITS
COVID-19 Cybersecurity Protection Tips https://www.phoenix.gov/newsroom/information-technology-services/1209Information Technology Services5/4/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1209/Newsroom_ITS_010.pngCOVID-19 Cybersecurity Protection Tips <div class="ExternalClass4823262B21BA480683F5F7F3696E8C18"><html> <p>​Cyber criminals are taking advantage of the COVID-19 health emergency by conducting cyberattacks against businesses, government entities, hospitals, and the public. Many of these attacks may try to impersonate trusted brands, like the city of Phoenix, to create legitimacy in deceptive spam, phishing, and more advanced attacks. <br></p><p>As the city continues to serve the public during this extremely challenging time, residents and businesses are encouraged to remain vigilant when sharing personal and financial information online. <br></p><p>Here are a few tips to keep in mind: <br></p><p>•<strong> Be cautious of links in emails, even from known contacts.</strong> There are many websites claiming to have the latest COVID-19 data or live COVID maps, etc. Only browse known websites and resist clicking on unfamiliar links, even if those links were sent by someone you know. <br></p><p>• <strong>Be suspicious of wire transfer payment requests. </strong>The city of Phoenix does not request wire transfer payments from residents or businesses. If you receive a suspicious financial request from someone claiming to be with the city, immediately stop and verify it with the appropriate department. <br></p><p>• <strong>Get reliable information directly from the source.</strong> The impact of COVID-19 has created temporarily changes to some city services, and departments continue to release updates to ensure the public has reliable information. Visit <a target="_blank" title="" href="/newsroom/em-and-hs/1054">phoenix.gov/newsroom​</a> for current coronavirus city news, as well as resident and business resources. <br><br><br></p> <span id="ms-rterangepaste-end"></span><p><br></p></html></div>https://www.phoenix.gov/itsNewsinformation-technology-servicesITS
Data Privacy Day 2020: Five Things You Should Knowhttps://www.phoenix.gov/newsroom/information-technology-services/871Information Technology Services1/28/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/871/Newsroom_ITS_009.pngData Privacy Day 2020: Five Things You Should Know<div class="ExternalClass7E10D773AB834345BE04BD6D9057AAFE"><html>On Data Privacy Day 2020, Phoenix joins the <span style="font-size:13.3333px;">Nati</span><span style="font-size:13.3333px;">onal Cyber Security Alliance and encourages</span> residents to "own their privacy" by learning how to safeguard personal data online. Visit <a href="https://staysafeonline.org/dpd20-live/" target="_blank">staysafeonline.org​</a> for live coverage starting at 11 a.m. MST and consider the following tips every day. <br><br> <div><strong>Know the Risks of Public Wifi. </strong>These days free, public wifi is available nearly everywhere. Unfortunately, where there is public wifi, there are potential hackers waiting to gain access to the data in your device. Safeguard your data by using a virtual private network (VPN) whenever connecting to public wifi. VPNs offer online privacy and anonymity by creating a private network from a public internet connection. </div> <div> <br> </div> <div><strong>Turn Off Built-In Cameras and Microphones.</strong> Data Privacy Day is a great reason to do a camera audit on your phone. Go to your settings, look at the apps on your phone, and disable specific ones from accessing your camera if it is not necessary. </div> <div> <br> </div> <div><strong>Check Your Privacy Settings</strong>. Privacy settings are just as important as locking the front door of your home! Ask yourself: Do you need to have your location turned on? Which apps have requested access to your camera? </div> <div> <br> </div> <div><strong>Update Device Software Regularly</strong>. Have you received another software update alert? One way to safeguard your personal data online is regularly updating the software on your devices. Among other things, software updates are released to address security issues when they occur. </div> <div> <br> </div> <div><strong>Enable Two-Factor Authentication.</strong> Add an extra layer of protection to your desktop and devices by enabling two-factor authentication. Requiring multiple verification to access your social media & financial accounts help to prevent unauthorized users from getting your data. </div> <div> <br>​<br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/itsNewsinformation-technology-servicesITS
Phoenix Partners with ASU, Amazon on Innovationhttps://www.phoenix.gov/newsroom/information-technology-services/856Information Technology Services1/23/2020 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/856/ASU CIC Innovation Challenge.jpgPhoenix Partners with ASU, Amazon on Innovation<div class="ExternalClass6522C621A33F4AAA82E268D4FA2E088B"><html> <div> <span style="font-size:13.3333px;">​On Tuesday, January 21, city of Phoenix stakeholders participated in Arizona State University’s Smart City Innovation Center Challenge. The all-day workshop allowed department representatives from Human Services, Street Transportation, Public Works, Water Services, Communications, Neighborhood Services, and Information Technology Services to explore ways to provide improved citizen engagement services to people who live, work, and play in Phoenix. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">This is the first step in an exciting partnership with ASU’s Smart Cloud Innovation Center (ASU CIC) and Amazon Web Services (AWS) to better understand residents’ needs and develop creative solutions through technology. With ASU CIC and AWS, talented technologists will work with City leaders to develop bot technologies to ignite digital engagement for Phoenix residents and visitors. </span> </div> <div> <br> <br> </div> </html></div>Newsinformation-technology-servicesITS
Phoenix Technology Team Visits Grand Canyon Universityhttps://www.phoenix.gov/newsroom/information-technology-services/843Information Technology Services1/21/2020 3:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/843/Newsroom_ITS_003.jpgPhoenix Technology Team Visits Grand Canyon University<div class="ExternalClass0F9CFDBD0DF64ED69D242B20595F8C59"><html> <p>​​</p><div>City of Phoenix technology leaders value the importance of developing relationships with community partners and academic institutions, not only to collaborate around innovation, but to connect with high-quality IT professionals entering the workforce. <br></div><div><br></div><div>Recently members of the Information Technology Services (ITS) ma​nagement team visited with ​leaders from Grand Canyon University (GCU) to learn how the school is developing the future technology workforce and engaging local employers through strategic initiatives. The team is exploring next steps with GCU as it considers capstone projects, internships, and other career connections with students. </div><div><br></div><div>ITS will participate at GCU’s upcoming engineering and technology job fair on Friday, January 31. </div> </html></div>Newsinformation-technology-servicesITS

 

 

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