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Water Department Impacted Services Updatehttps://www.phoenix.gov/newsroom/water-services/1070Water Services3/19/2020 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1070/Newsroom_Virus_Impacts.pngWater Department Impacted Services Update<div class="ExternalClass910B6D5624FB4B32A34420EC686B093A"><html> <a target="_blank" href="/newsroom/em-and-hs/1054">​<strong>See all City of Phoenix Impacted Services</strong> </a> <br> <span id="ms-rterangepaste-start"></span><em style="font-size:13.3333px;">Use Translate button to read in another language</em>​ <span id="ms-rterangepaste-end"></span><br> <strong style="font-family:Calibri;"> <br>What services is the Water Services Department providing by appointment only?<br>​<br></strong><strong style="font-family:Calibri;">Infrastructure Record Services - 8th Floor</strong><p><span style="font-family:Calibri;">Email <a target="_blank">IRSPUBLICCOUNTER.WSD@PHOENIX.GOV</a> or call <span style="background:white;color:black;">602-495-5601<br></span><strong>Assets and Development Planning – 8th Floor<br></strong></span><span style="font-family:Calibri;"><strong>Procurement and Bid Drop-Off Services - 9th Floor<br></strong></span><span style="font-family:Calibri;">For questions related to solicitations or procurement activities, please visit <a href="https://solicitations.phoenix.gov/" target="_blank">https://solicitations.phoenix.gov/</a><strong><br></strong></span></p><strong><br>What are my options to pay my bill?</strong> <br> <ul dir="" style=""> <li>City Services Pay Stations remain open for business</li> <li>Visit your local Chase Bank to pay in person</li> <li>Pay Online 24/7/365 at Phoenix.gov/PayOnline</li> <li>Pay Using the Telephone Messaging System 24/7/365 call (602) 262-6251 and follow the prompts<br></li> <li>Call Phoenix Customer Services Monday – Friday 8 a.m. to 5 p.m. at (602) 262-6251<br></li> </ul> <p> <strong>Is Phoenix's drinking water safe?</strong><br> Yes. The City of Phoenix disinfects drinking water prior to delivery to customers. We utilize multiple steps in our treatment process that physically remove and chemically inactivate viruses and bacteria, including the virus that causes COVID-19. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to drinking water treatment processes. The city continuously monitors and test our water throughout the treatment process and distribution system to ensure its quality and safety.  </p> <p> <strong>Do I need to purchase bottled water?</strong><br> No. Phoenix Water Services will continue to deliver safe drinking water to your tap 24/7/365. </p> <p> <strong>Can the COVID-19 virus spread through sewerage systems? </strong><br> Th e World Health Organization has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment." </p><p> <a target="_blank" href="/newsroom/em-and-hs/1054"> See all City of Phoenix Impacted Services </a> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Conservation Volunteer Program Announcedhttps://www.phoenix.gov/newsroom/water-services/2083Water Services9/28/2021 9:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2083/water_newsroom_wranglers_sized.jpgPhoenix Water Conservation Volunteer Program Announced<div class="ExternalClass0E5E37DCF88F43CCA893B3BFD5BE5087"><html> <div>Phoenix Water Services announces the Phoenix Water Wrangler Institute volunteer program. The goal of the volunteer program is to mobilize community members to promote responsible water stewardship within the City of Phoenix. <br></div> <div> <br> </div> <div> <strong>What:</strong> Phoenix Water Wranglers will serve as outreach and education volunteers at local events, community meetings, and educational workshops, under the direction of staff. Applications are now open and are due by Oct. 8, 2021. <br></div> <div> <strong>Who: </strong> </div> <div>•<span style="white-space:pre;"> </span>Are at least 18-years old  </div> <div>•<span style="white-space:pre;"> </span>Have a high school diploma or equivalent  <br></div> <div>•<span style="white-space:pre;"> </span>Have excellent communication skills  <br></div> <div>•<span style="white-space:pre;"> </span>Able to successfully complete the pre-service training  </div> <div>•<span style="white-space:pre;"> </span>Comfortable and enjoy public speaking, community development and working with diverse groups of people </div> <div>•<span style="white-space:pre;"> </span>Creative, responsible, organized, flexible, and self-motivated </div> <div> <strong>Where:</strong> Virtual <br></div> <div> <strong>When:</strong> Saturdays: Oct. 23 and 30, Nov. 6 and 13 (tentatively: 9 a.m. – noon) </div> <div> <strong>Apply:</strong> <a href="/waterservices/waterwrangler" target="_blank"><strong>phoenix.gov/waterwrangler </strong></a></div> <div> <br> </div> <div>Training for the program will include water 101, an overview of utility operations, water resources, water conservation, and outreach education. </div> <div> <br> </div> <div>Periods of drought are common in the desert southwest, sometimes enduring for decades. It is the responsibility of all community members to adapt to the desert lifestyle and do their part to be water smart. Through information sharing and community engagement, the Phoenix Water Wrangler Institute will activate water conservation and stewardship within our communities.<br></div> <div> <br> </div> <div> </div> <div>Media Contact: </div> <div>Athena Sanchez</div> <div>Public Information Officer <br></div> <div>Cell: (602) 621-0507 (call or text)</div> <div>Email: <a href="mailto:%20athena.sanchez@phoenix.gov​​%2520" target="_blank"><strong>athena.sanchez@phoenix.gov</strong></a></div> <div> <br> </div> <div>Volunteer Program Contact: </div> <div>Christian Delgado </div> <div>Water Resource Specialist <br></div> <div>Cell: (602) 534-5814</div> <div>Email: <a href="mailto:christian.delgado@phoenix.gov" target="_blank"><strong>christian.delgado@phoenix.gov</strong></a><br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Celebrates 2nd Annual Thank a Water Hero Day on September 23https://www.phoenix.gov/newsroom/water-services/2072Water Services9/20/2021 7:07:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2072/Newsroom_Water_058.jpgPhoenix Celebrates 2nd Annual Thank a Water Hero Day on September 23<div class="ExternalClassEE06FBCFF12B4BC8A611BA2CF889CD66"><html> <p>Phoenix Water will observe the second annual statewide campaign, Thank a Water Hero Day, on Sept. 23, 2021, to salute the heroic services water and wastewater professionals provide to the community. <br></p> <p>As millions of Americans continue to work remotely due to the ongoing pandemic, thousands of water employees in Phoenix and throughout Arizona leave their homes to carry out essential work that provides people with the most vital resource- water.  <span style="background-color:window;color:windowtext;font-size:10pt;">  </span></p> <p>"Providing water and wastewater services to our community is a high priority in our desert community. We are taking this day to thank our essential workers who are part of the backbone of this city," said Phoenix Mayor Kate Gallego. "They are work on the hottest summer days and through long overnight shifts; the work they do truly never stops. They deserve our recognition and appreciation today and every day." <br></p> <p>The Phoenix Water leadership team will visit many of the water and wastewater treatment plants, remote facilities, and meter yards to recognize and celebrate all employees during Thank a Water Hero Day. In addition, cities throughout the state are participating in the Thank a Water Hero Day celebration. <br></p> <p>"I could not be prouder of our Phoenix Water employees and their continued dedication during this unprecedented time. With the COVID pandemic altering our normal lives, I'm grateful for the opportunity to lead the more than 1,450 employees who never stop working to provide the essential lifeline to Phoenicians," said Water Services Director Troy Hayes. <br></p> <p>Join us in thanking our heroes on social media with the hashtags #ThankAWaterHero, #PhoenixWater, and #AZWaterHeroes.<br></p> <p>Media are invited to attend the various site visits.<br></p> <div>Media Contacts: <br></div> <div>Athena Sanchez<br></div> <div>Public Information Officer, Phoenix Water <br></div> <div>Cell: (602)-621-0507 (call or text)<br></div> <div>Email: <a target="_blank" href="mailto:athena.sanchez@phoenix.gov" style="background-color:window;font-size:10pt;"><strong>athena.sanchez@phoenix.gov</strong></a></div> <div> <span id="ms-rterangepaste-end"></span> <br style="font-size:13.3333px;"> </div> <div>​Victoria Welch<br></div> <div>Public Information Specialist, Phoenix Water<br></div> <div>Desk: (602)262-5060</div> <div>Email: <a target="_blank" href="mailto:victoria.welch@phoenix.gov"><strong>v</strong><strong>ictoria.welch@phoenix.gov</strong></a><br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
The City of Phoenix Paying Customer’s Outstanding City Services Billshttps://www.phoenix.gov/newsroom/water-services/2052Water Services9/7/2021 11:25:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2052/Newsroom_Water_055.jpgThe City of Phoenix Paying Customer’s Outstanding City Services Bills<div class="ExternalClass6C669381B15B48DBA27F8C4669E5CFFF"><html> ​The Phoenix City Council has earmarked $5 million to help customers impacted financially by the pandemic pay utility bills.<br><br> Customers, that are delinquent as of Sept. 8, 2021, can apply for the city's Deferred Payment Arrangement (DPA) Recovery Program to pay a portion of customer's outstanding city services bill. <br><br> Using funding from the Federal American Rescue Plan Act (ARPA), the city will pay two-thirds of the customer's delinquent balance as of Sept. 8, 2021​. The customer will be responsible for the remaining one-third of the delinquent balance and would be paid over an agreed-upon amount of time frame.<br><br> Accounts that are eligible for the assistance must meet the following criteria:<br><ul><li>​City of Phoenix Single-Family Residential (SFR) customer.</li> <li>Residential property is located within Phoenix taxable boundaries.</li> <li>A minimum of 12 months of consecutive service.</li> <li>Must be enrolled in a DPA by Sept. 30, 2021.<br></li> <li>No water theft or tampering on the account.</li> <li>No fees, such as returned checks or tampering fees. </li> <li>Experienced financial hardship due to COVID-19.</li> </ul>  Accounts that are ineligible are high water use accounts (average 50 centum cubic feet (CCF) or greater), multiple SFR accounts, and property management and commercial accounts.<br><br> Customers will have until Sept. 30, 2021, to enroll in a deferred payment arrangement or make a payment to their account to place the account in good standing. If the account is still outstanding, the customer will be placed on a <a target="_blank" href="https://www.youtube.com/watch?v=v1Ia79g1nsw&t=39s">low flow device</a>. The low flow device will be installed for no more than three months. Following the installment of the low flow device, customers will have three months to make a payment towards their account before service is turned off. <br><p> Customers are encouraged to enroll in a <a target="_blank" href="/waterservicessite/Documents/Deferred_Payment_Arrangement_How_To_Final.pdf">deferred payment arrangement</a>​ (<a href="https://www.youtube.com/watch?v=zV4mFAbi9Q4" target="_blank">en español</a>) by using <a target="_blank" href="/payonline">Phoenix at Your Service</a> or by calling 602-262-6251. </p><br><em>Updated: Sept. 10, 2021</em><br><br> <strong>Media Contact:    </strong> <br>Athena Sanchez<br> Public Information Officer, Phoenix Water <br> Cell: 602-621-0507<br> Email: <a target="_blank" href="mailto:athena.sanchez@phoenix.gov">athena.sanchez@phoenix.gov</a><br><br> <p style="text-align:center;">### ​<br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Arizona Cities Helping Farmers During Shortagehttps://www.phoenix.gov/newsroom/water-services/2045Water Services9/1/2021 5:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2045/Newsroom_Water_052.jpgArizona Cities Helping Farmers During Shortage<div class="ExternalClassFD9F6AADF816462ABFF69AE198772266"><html> <p>The city of Phoenix will join several other valley cities in helping provide water to Arizona farmers impacted most by the drought.<br></p> <p>Agricultural water users in Pinal County will be among those most impacted by the federal government's declared Tier 1 water shortage on the Colorado River.</p> <p>The city of Phoenix developed a robust water resource portfolio over many decades with water coming from many sources. This means the Colorado River shortage won't impact the City's ability to provide clean and reliable water to its customers without interruption.</p> <p>Two years ago, in anticipation of the Tier 1 shortage, the city of Phoenix worked with other cities and entities to create a plan to deliver their own Colorado River water supplies to agricultural irrigation districts in Pinal County used for farming. </p> <p>As part of the Arizona implementation of the 2019 Drought Contingency Plan, several cities and entities agreed to the Underground Storage Facilities (USFs) to Groundwater Savings Facilities (GSFs) Program. </p> <p>The program works much like a savings account. Phoenix and other cities make “deposits" by giving water to farmers to use now in exchange for “credit" down the road to access ground water. This program will alleviate some pressure to farmers due to the Colorado River reductions.</p> <p>The Tier 1 reductions will cut water from Colorado River supplies by 30% or 512,000 acre-feet (af). Central Arizona Project (CAP) which delivers the water uses a priority system. This means agriculture users in Pinal County will see significant reductions in water supplies soon, while cities like Phoenix will not see an immediate reduction in water available to customers.</p> <p>The following pledges have been made to agriculture irrigation districts:</p> <table class="ms-rteTable-default" width="100%" cellspacing="0"> <tbody> <tr> <td style="width:50%;" class="ms-rteTable-default"> <p><strong>Entity</strong></p> </td> <td style="width:50%;" class="ms-rteTable-default"> <p><strong>Volume Provided</strong></p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Phoenix</p> </td> <td class="ms-rteTable-default"> <p>12,600 af </p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Scottsdale</p> </td> <td class="ms-rteTable-default"> <p>5,000 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Avondale</p> </td> <td class="ms-rteTable-default"> <p>3,500 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Chandler</p> </td> <td class="ms-rteTable-default"> <p>2,800 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Peoria</p> </td> <td class="ms-rteTable-default"> <p>5,000 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Goodyear</p> </td> <td class="ms-rteTable-default"> <p>2,000 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Tucson</p> </td> <td class="ms-rteTable-default"> <p>5,000 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>EPCOR Water </p> </td> <td class="ms-rteTable-default"> <p>3,600 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Freeport-Minerals</p> </td> <td class="ms-rteTable-default"> <p>7,000 af</p> </td> </tr> </tbody> </table> <p>*One acre-foot of water would serve approximately three Phoenix homes for a year.</p> <p> <span style="background-color:window;color:windowtext;font-size:10pt;">The following agricultural irrigation districts will receive:</span> <br> </p> <table class="ms-rteTable-default" width="100%" cellspacing="0"> <tbody> <tr> <td style="width:50%;" class="ms-rteTable-default"> <p><strong>Irrigation District</strong></p> </td> <td style="width:50%;" class="ms-rteTable-default"> <p><strong>Volume Received</strong></p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Maricopa Stanfield Irrigation & Drainage District</p> </td> <td class="ms-rteTable-default"> <p>19,300 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Central Arizona Irrigation & Drainage District</p> </td> <td class="ms-rteTable-default"> <p>19,800 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Hohokam Irrigation District</p> </td> <td class="ms-rteTable-default"> <p>6,400 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Harquahala Irrigation District</p> </td> <td class="ms-rteTable-default"> <p>1,000 af</p> </td> </tr> </tbody> </table> <p>The water provided by the cities and entities through the CAP will be used by the agricultural irrigation districts to irrigate crops instead of using the districts' local groundwater. The cities and entities earn long-term storage credits that go into a “savings account." Those credits will be stored in Pinal County. The Arizona Water Bank has agreed to exchange the credits earned in Pinal County for existing credits in Maricopa County that supplies cities and entities water. This innovate thinking allows farmers to get the water needed immediately without straining cities and entities in the future. <br></p> <p><strong><br></strong></p><p> <strong>Media Contact:  </strong> <br>Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507<br>Email: <a target="_blank" href="mailto:athena.sanchez@phoenix.gov">athena.sanchez@phoenix.gov</a></p> <p style="text-align:center;">###​<br></p> <p> <span style="background-color:window;color:windowtext;font-size:10pt;"> <br> </span> </p> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix’s Response to Drought and How it Impacts the Cityhttps://www.phoenix.gov/newsroom/water-services/2028Water Services8/16/2021 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2028/Newsroom_Water_048.jpgPhoenix’s Response to Drought and How it Impacts the City<div class="ExternalClass2A08E5C08448462BB3C553908CF51C05"><html> <p>​Phoenix- Today, the United States Bureau of Reclamation declared the first-ever Tier 1 Shortage on the Colorado River, beginning in January 2022. This shortage comes as a result of persistent declines in Colorado River flows as a result of long-term drought conditions, over ​allocation of available river resources, and climate change. <br></p> <p>Phoenix is built for drought. The city has developed a robust water resource portfolio over many decades and will continue to take proactive actions to prepare for even deeper shortages on the Colorado River in the years to come. Living in a desert city isn't always easy but because of thoughtful and intricate planning, Phoenix will continue to thrive as the fifth largest city in the United States.  </p> <p>“The Bureau of Reclamation's Tier 1 Shortage declaration does not come as a surprise, as it is reflective of serious drought conditions across the Western United States. The City of Phoenix has been working for the last several decades to diversify water resources, store water for future use, and invest in infrastructure to enhance the city's resilience to drought," said Phoenix Mayor Kate Gallego. “Phoenix has a strong legacy of conservation and wise water use to build upon. It is crucial that we continue to develop these strategies and bolster our city's response to the effects of a warming climate." </p> <p>Phoenix Water will continue to provide safe, clean, and reliable water to its customers without interruptions. However, it is essential that residents and business owners do their part to be water smart and embrace a desert lifestyle by using water wisely. <br> </p> <p>Read Phoenix's <a href="/waterservicessite/Documents/2021%20City%20of%20Phoenix%20Water%20Resource%20Plan.pdf" target="_blank">Water Resources Plan</a>. </p> <p>To learn more about Phoenix Water, what to expect and how you can prepare, visit: <a href="/waterservices/drought" target="_blank">Phoenix.gov/Drought</a>.</p> <p> <strong> </strong> <br> <strong>Media Contact: </strong> <br>Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507<br>Email: <a href="mailto:athena.sanchez@phoenix.gov" target="_blank">athena.sanchez@phoenix.gov</a></p> <p style="text-align:center;">###<br></p> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Services Announces Launch of the Drought Pipeline Project App https://www.phoenix.gov/newsroom/water-services/1996Water Services7/23/2021 9:22:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1996/Newsroom Drought Pipeline UC.jpgPhoenix Water Services Announces Launch of the Drought Pipeline Project App <div class="ExternalClass449C657A55B445F99CE4A54E4680F0C0"><html> <div>​As construction continues on the <a href="/waterservices/dpp" target="_blank"><strong>Drought Pipeline Project</strong></a>, Phoenix Water Services launches new smartphone app. The Drought Pipeline app will provide users with current and upcoming construction schedules, traffic updates and road closures. The app is available for free download on<a href="https://apps.apple.com/us/app/drought-pipeline-project/id1538466477" target="_blank"> <strong>iOS</strong></a> or <a href="https://play.google.com/store/apps/details?id=com.kiewit.phxwatersmart" target="_blank"><strong>Google Play</strong></a><strong>.</strong><br></div> <div> <br> </div> <div>The app includes: <br></div> <div>•<span style="white-space:pre;"> </span>Push notifications, by location, with updates about construction. </div> <div>•<span style="white-space:pre;"> </span>Photo and video library of construction progress.</div> <div>•<span style="white-space:pre;"> </span>Links to frequently asked questions about the project. </div> <div>•<span style="white-space:pre;"> </span>A contact form where users can submit questions or comments directly to project staff.</div> <div>•<span style="white-space:pre;"> </span>Information about other Phoenix Water Services projects. </div> <div> <br> </div> <div>Construction on the project is expected to be completed by early 2023. Over 400,000 customers in North Phoenix are served exclusively by Colorado River water treated at two water treatment plants. The new pipelines and pump stations will be used to alleviate the effects of drought, by ensuring that water supplies from the Salt and Verde Rivers are available to north Phoenix during the shortage on the Colorado River. </div> <div> <br> </div> <div>The <a href="/waterservices/dpp" target="_blank"><strong>Drought Pipeline Project</strong></a> is essential to the economic health and vitality of Phoenix.  This project will ensure all residents have access to safe, reliable, clean water. </div> <div> <br> </div> <div>About Phoenix Water <br></div> <div>The City of Phoenix Water Services Department is more than 110 years old, providing services to the nation's fifth largest city encompassing nearly 540 square miles. With the dedicated efforts of over 1,300 employees, Phoenix Water treats and distributes tap water to 1.7 million customers daily and manages the city's sewer system. The sewer system handles wastewater treatment operations for 2.9 million residents in five valley cities. Infrastructure includes eight water and wastewater treatment plants, nearly 300 pumps, well, lift and pressure stations, over 7,000 miles of water main, 55,000 fire hydrants and 100,00 manholes and cleanouts. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supplies are in excellent shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on non-edible crops, wetlands and energy production.<br></div> <div> <br> </div> <div>Media Contact: <br></div> <div>Athena Sanchez</div><div>Public Information Officer, Phoenix Water<br>Cell: 602-621-0507</div><div><span style="font-size:10pt;line-height:107%;font-family:arial, sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-attachment:initial;background-origin:initial;background-clip:initial;">Email</span><span style="box-sizing:border-box;">:</span><a href="mailto:%20athena.sanchez@phoenix.gov​​%20" target="_blank"><span style="box-sizing:border-box;"> </span><span style="font-size:10.0pt;line-height:107%;font-family:"arial",sans-serif;"><strong>athena.sanchez@phoenix.gov</strong><span style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-attachment:initial;background-origin:initial;background-clip:initial;">​</span></span><strong> </strong></a> <br></div> <p>​ <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
As the Drought Persists, Phoenix is Prepared https://www.phoenix.gov/newsroom/water-services/1933Water Services6/3/2021 6:25:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1933/Newsroom_WaterServices_069.jpgAs the Drought Persists, Phoenix is Prepared <div class="ExternalClass1F091797518A46A197947C99ED8CC3CA"><html> <p>Water is a precious resource in a desert city like Phoenix. Community members understand the importance of water conservation to keep the city thriving. Unlike other areas in the southwest, Phoenix is not in a water shortage. While the drought is serious, Phoenix is prepared.<br></p> <p>Over 20 years into the current drought, Phoenix continues to have access to several water supplies, including Salt, Verde, and Colorado River, groundwater reserves, and reclaimed wastewater for crops and sustainable activities. Investments in infrastructure, strategic and innovative planning on behalf of city leaders, and long-standing water conservation programs are just some of the reasons why water supplies in Phoenix will remain in good shape. <br></p> <p>“We have known that this drought has been coming, and we have been proactively working for many years to build a sustainable city that can still thrive in the face of a drought,” said Mayor Gallego. “However, we all need to continue take a holistic approach and do our part by conserving water in every way we can.” <br></p> <p>Phoenix Water Services Capital Improvement Program is a multi-year plan to improve the water pipes, treatment plants, booster stations and water wells. These projects maintain safe and reliable water deliveries to protect public health and improve the overall system efficiency. Included in the Improvement Program are the Drought Resiliency Infrastructure project, Ground Water Well and Energy, Technology and Facilities Programs. <br></p> <p>“Over the last decade, we have been making efficient infrastructure investments to our systems to ensure that we can safely move water and get it into homes and businesses around the city,” said Director of Phoenix Water Services Troy Hayes. “These infrastructure investments put us in good position and we were ready for shortages on the river.”<br></p> <p>These programs are the core of the infrastructure initiatives that ensure efficient use of water. They create resilience against the water deficiencies Phoenix faces now and in the future. <br></p> <p>To further protect against Colorado River shortages, Phoenix entered into an innovative partnership with the City of Tucson several years ago. Phoenix has been storing a portion of its unused Colorado River water in Tucson aquifers. In future times of shortage, the stored water will be recovered for delivery in Tucson. A corresponding portion of Tucson’s Colorado River water will be ordered for delivery to Phoenix water treatment plants in exchange. The agreement benefits both communities and shows how cities are taking the lead on adapting to climate change and drought.<br></p> <p>Shortage on the Colorado River does not entail cuts to the community. The City of Phoenix has a robust, successful water conservation program that has been in place since 1986. Instead of implementing government mandates, efforts have been focused on educating customers and providing the tools needed for everyone to do their part. Phoenix was also a founding partner of the regional city Water Use It Wisely program. This water conservation education and outreach program has been successful in large part because of the community. Phoenix’s Water Conservation Ad Hoc Committee has been diligently working to implement the recommendations to further water conservation efforts focused on landscaping requirements and guidelines, codes and enforcement and education and outreach. The recommendations also include adding five additional staff members to assist with implementing the recommendations. <br></p> <p>“Phoenicians understand that water is something we need to carefully use and cultivate. We've seen people adopt conservation measures such as Xeriscaping and installing high efficiency plumbing into their homes. And that's translating into a significant reduction in water use,” said Water Resource Management Advisor Cynthia Campbell. <br></p> <p>​These proactive steps taken over the past 35 years ensure a sustainable and resilient water supply for Phoenix’s future. However, residents and business still need to do their part and use water wisely. To learn more about Phoenix Water Services, visit <a href="/water" target="_blank"><strong>p​hoenix.gov/water</strong></a><strong>.</strong></p>​<p>Media Contact: <br>Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507<br><span style="color:windowtext;font-size:10pt;background-color:window;">Email</span><span style="color:windowtext;font-size:10pt;background-color:window;">: </span><a style="font-size:10pt;background-color:window;" href="mailto:athena.sanchez@phoenix.gov" target="_blank">athena.sanchez@phoenix.gov</a><span style="color:windowtext;font-size:10pt;background-color:window;">​</span></p> <br></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept

 

 

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