Water Department Impacted Services Updatehttps://www.phoenix.gov/newsroom/water-services/1070Water Services3/19/2020 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1070/Newsroom_Virus_Impacts.pngWater Department Impacted Services Update<div class="ExternalClass910B6D5624FB4B32A34420EC686B093A"><html> <a target="_blank" href="/newsroom/em-and-hs/1054">​<strong>See all City of Phoenix Impacted Services</strong> </a> <br> <span id="ms-rterangepaste-start"></span><em style="font-size:13.3333px;">Use Translate button to read in another language</em>​ <span id="ms-rterangepaste-end"></span><br> <strong style="font-family:Calibri;"> <br>What services is the Water Services Department providing by appointment only?<br>​<br></strong><strong style="font-family:Calibri;">Infrastructure Record Services - 8th Floor</strong><p><span style="font-family:Calibri;">Email <a target="_blank">IRSPUBLICCOUNTER.WSD@PHOENIX.GOV</a> or call <span style="background:white;color:black;">602-495-5601<br></span><strong>Assets and Development Planning – 8th Floor<br></strong></span><span style="font-family:Calibri;"><strong>Procurement and Bid Drop-Off Services - 9th Floor<br></strong></span><span style="font-family:Calibri;">For questions related to solicitations or procurement activities, please visit <a href="https://solicitations.phoenix.gov/" target="_blank">https://solicitations.phoenix.gov/</a><strong><br></strong></span></p><strong><br>What are my options to pay my bill?</strong> <br> <ul dir="" style=""> <li>City Services Pay Stations remain open for business</li> <li>Visit your local Chase Bank to pay in person</li> <li>Pay Online 24/7/365 at Phoenix.gov/PayOnline</li> <li>Pay Using the Telephone Messaging System 24/7/365 call (602) 262-6251 and follow the prompts<br></li> <li>Call Phoenix Customer Services Monday – Friday 8 a.m. to 5 p.m. at (602) 262-6251<br></li> </ul> <p> <strong>Is Phoenix's drinking water safe?</strong><br> Yes. The City of Phoenix disinfects drinking water prior to delivery to customers. We utilize multiple steps in our treatment process that physically remove and chemically inactivate viruses and bacteria, including the virus that causes COVID-19. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to drinking water treatment processes. The city continuously monitors and test our water throughout the treatment process and distribution system to ensure its quality and safety.  </p> <p> <strong>Do I need to purchase bottled water?</strong><br> No. Phoenix Water Services will continue to deliver safe drinking water to your tap 24/7/365. </p> <p> <strong>Can the COVID-19 virus spread through sewerage systems? </strong><br> Th e World Health Organization has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment." </p><p> <a target="_blank" href="/newsroom/em-and-hs/1054"> See all City of Phoenix Impacted Services </a> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Loo Poo: Phoenix Water’s Newest Mascothttps://www.phoenix.gov/newsroom/water-services/1393Water Services7/10/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1393/loo poo story - phx newsroom (749x421).pngLoo Poo: Phoenix Water’s Newest Mascot<div class="ExternalClass8F70DE2D41CE441FAFBBB4E15B6DE780"><html> <p>Wayne Drop, Phoenix Water’s popular water conservation mascot, educates kids and adults all across greater Phoenix. After many visits to schools, events and libraries, it was time for Wayne to have a sidekick to talk about the stinky side of things.<br></p> <p>Loo Poo is the go-to guy when it comes to wastewater and sustainability, including what we do with your poo, what shouldn’t go in your toilet, and the beautiful Tres Rios Wetlands. Loo Poo has been busy training with Wayne Drop the last few months, but he finally made his big debut in April. <br></p> <p>Loo Poo represents wastewater that comes from toilets, drains, sinks, and showers in your home. Starting at your home, wastewater travels through 5,000 miles of pipes and pumps underground until it arrives at a wastewater treatment plant. Phoenix Water treats 63 billion gallons of wastewater annually.<br></p> <p>Once treated, the wastewater becomes reclaimed water. Most of the reclaimed water that comes out of the wastewater treatment process is recycled. It can be reused for non-potable applications such as energy production, non-edible crops, turf irrigation, groundwater recharge, and wetland restoration.<br></p> <p>Reclaimed water is pumped from the 91st Avenue Wastewater Treatment Plant over to the Tres Rios Wetlands, rehabilitating nearly 700 acres in and around the Salt River. The plants and animals take what they need before it is discharged back into the river. This restoration project creates a mutual relationship between the renewed wetlands and the nearby wastewater treatment plant.<br></p> <p>The lush and scenic Tres Rios Wetlands is now home to more than 150 different species of birds and animals such as muskrats, raccoons, skunks, coyotes, bobcats, and beavers. The beautiful cottonwood groves, willows, mesquites, and other desert shrubs around the reed-lined ponds and along the trails attract many migratory and wintering songbirds. This project is repairing a natural habitat by bringing the Salt River back to the condition it was in during the early 1800s.<br></p> <p>You can learn more about the wastewater treatment process, or download Loo Poo’s activity book, by visiting <a href="/waterservices/watercloud" target="_blank">phoenix.gov/watercloud​</a>.​<br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Grows Trees to Revitalize Tres Rios Wetlandshttps://www.phoenix.gov/newsroom/water-services/1341Water Services6/16/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1341/tree planting (749x421).pngPhoenix Water Grows Trees to Revitalize Tres Rios Wetlands<div class="ExternalClass7B1B61C1E91F41AA80DD463DD557EF27"><html> <p>The lush and scenic Tres Rios Wetlands are full of cottonwood groves, willows, mesquites, palo verde and other desert trees around the reed-lined ponds. Among these native trees lives the highly invasive salt cedar. These problematic trees diminish the health of surrounding trees by taking away water and nutrients. “A fully-grown salt cedar can drink up to 200 gallons of water a day,” said Lisa Bird, Operations & Maintenance Supervisor at the Tres Rios Wetlands.<br></p> <p>As Phoenix Water staff remove the overpowering salt cedar, they replace it with native plants to prevent the salt cedar from growing back. The team at the 91st Avenue Wastewater Treatment Plant grow trees from native seed pods rather than purchasing more trees.<br></p> <p>The project started over two years ago by building a structure with supplies already on hand and a goal to grow more desert trees.<br></p> <p>Throughout the year, staff harvest seed pods from native desert trees at the wetlands. They strategically plant seeds in stages year-round to always have trees readily available. These seeds are planted in tall pots or PVC pipe and grow in a shaded structure until they are ready for planting. The tall pot allows young plants to develop a tap root as long as 30 inches. A healthy taproot allows the plant to reach water deep in the soil.<br></p> <p>Last year 250 trees were grown and almost all of them have successfully matured in the ground. The shade structure now has the capacity to produce 1,000 trees.<br></p> <p>“This project restores a vital wetland and riparian habitat that is home to more than 150 different species of birds and animals like muskrats, raccoons, skunks, coyotes, bobcats and beavers,” states Stuart Dalbey, Deputy Water Services Director at the 91st Avenue Wastewater Treatment Plant. “This is part of a larger effort to bring the Salt River back to the condition it was in during the early 1800s.”<br></p> <p>Phoenix Water donates some of the trees to the Parks and Recreation Department. Since March of 2019, 272 trees have been donated to the Rio Salado Habitat Restoration area, 15 to North Mountain Park, North Mountain Visitor Center and Deem Hills Preserve areas and 8 to the Sonoran Preserve.​</p><p><span style="background-color:window;color:windowtext;font-size:10pt;"><br></span></p><p><span style="background-color:window;color:windowtext;font-size:10pt;"><em>Story by Gina Conrow</em></span></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Extending the Life of N95 and Surgical Masks for Staff to Reuse https://www.phoenix.gov/newsroom/water-services/1275Water Services5/27/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1275/Newsroom_Water_037.jpgPhoenix Water Extending the Life of N95 and Surgical Masks for Staff to Reuse <div class="ExternalClass71A28A7F2A624ECA9A7B433C9357054C"><html>As the need for N95 and surgical masks continue to rise, equipment in the Phoenix Water Services water quality laboratory is being used to disinfect masks and eliminate any SARS-CoV-2 with Ultraviolet (UV) light. The UV light disinfects the masks without destroying them, which allows staff to reuse them. <br><br>"Our staff working at the Pay Station locations come in contact with residents throughout the day, and they must have the proper PPE. Utilizing equipment we already have in-house, to preserve the PPE and still be in accordance with CDC recommendations goes a long way," said Jennifer Calles, Deputy Water Services Director, in charge of the laboratory. According to the <a href="https://www.nih.gov/news-events/news-releases/nih-study-validates-decontamination-methods-re-use-n95-respirators" target="_blank">National Institutes of Health</a>, UV light, dry heat, and ethyl alcohol can also be used to sanitize masks.<br><br>Phoenix Water utilizes UV light as a part of its daily functions and created a process to properly sanitize the masks and ensure that all safety regulations are being followed. Staff used biological indicators to test the effectiveness of the UV lights. If nothing grows on the biological indicators, the team would know that the masks had been sanitized.<br><br>Phoenix Water staff take extra precautions before, during, and after the process including wearing PPE, and cleaning and disinfecting the work surfaces. The mask owner is responsible for adequately labeling the mask with their name. They then place the dirty mask in a paper bag, also labeled with their name, folded over, and stapled shut. The bag goes into a sealed container, or bin, labeled as "Dirty Masks" and includes the division's name where the staff works. The container is submitted to ESD to be sanitized. The container is also cleaned with disinfectant once emptied and returned. An inventory list is kept of all the masks owners inside the "Dirty Mask" bin and inside the "Clean Mask" bin. <br><br>Once all the masks and containers have been sanitized, the entire room is sanitized with the same UV light. The whole process takes a couple of hours and can be done as often as needed. <br><br></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Launches Digital Water Conservation Educationhttps://www.phoenix.gov/newsroom/water-services/1211Water Services5/8/2020 8:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1211/Newsroom_Water_033.pngPhoenix Water Launches Digital Water Conservation Education<div class="ExternalClass4896C7926CFB48A2A6440021E95D02F5"><html> <p> <em>Taking water conservation to the next level… into the cloud! </em> <br> <br>Phoenix Water Services launches a digital education page to make learning from home convenient for everyone. This page offers water conservation resources for all ages including activity books, games and lesson plans for the kids at home. There's something for everyone including information on how to fix leaks and landscape resources.<br><br>"We value the opportunity to digitally connect with residents and continue community education. Our water conservation staff worked hard to create learning materials that are accessible to everyone," said Kathryn Sorensen, Phoenix Water Services Director. "During a time when people are encouraged to stay home, residents can learn about where their water comes from, average daily water usage, and how we treat wastewater." <br><br>As we all adjust to the new normal of being at home, this new webpage provides fun entertainment for the whole family. Phoenix Water will continue to add new content to the page throughout the year. </p> <p>What are you waiting for? Continue the learning with us! <a target="_blank" href="/waterservicessite/Pages/Digital-Education.aspx">You can visit the new webpage here</a>. <br><br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Wastewater Treatment Biogas-to-Renewable Natural Gas Facility Receives Honorable Mention https://www.phoenix.gov/newsroom/water-services/1193Water Services4/30/2020 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1193/RNG Faciliy (749px _ 421px).pngWastewater Treatment Biogas-to-Renewable Natural Gas Facility Receives Honorable Mention <div class="ExternalClassC173E810D4C844038E603AFE41010F92"><html> <p></p><p>The City of Phoenix Water Services Department is pleased to announce that the Renewable Natural Gas (RNG) facility at the 91st Avenue Wastewater Treatment Plant received honorable mention in <a target="_blank" href="https://www.fastcompany.com/90492165/world-changing-ideas-awards-2020-energy-finalists-and-honorable-mentions">Fast Company’s 2020 World Changing Ideas Awards</a> in the energy category. This facility is the largest wastewater treatment biogas-to-renewable natural gas facility of its kind in the United States.<br></p><p>The gas is a result of the natural breakdown of organic matter in the wastewater treatment process. Prior to this operation, the majority of this gas was burned off using flares. Through this new effort, 600,000 cubic feet of gas will be treated annually and transferred to a nearby commercial gas pipeline, where it will be sold on the open market as green energy.<br></p><p>The carbon-neutral RNG produced at this facility offsets approximately 44,671 metric tons of CO2 per year — the equivalent of taking roughly 70,452 passenger vehicles off the road for one year!<br></p><p>Now in its fourth year, the Wo​rld Changing Ideas Awards showcase how some of the world’s most inventive entrepreneurs and companies are addressing grave global challenges. A panel of eminent judges selected winners and finalists from a pool of more than 3,000 entries across transportation, education, food, politics, technology and more.<br></p><p>“There seems no better time to recognize organizations that are using their ingenuity, resources, and, in some cases, their scale to tackle society’s biggest problems,” says Stephanie Mehta, editor-in-chief of Fast Company. “Our journalists, under the leadership of senior editor Morgan Clendaniel, have uncovered some of the smartest and most inspiring projects of the year.”<br></p><p><span style="text-decoration:underline;">About the World Changing Ideas Awards</span></p><p>World Changing Ideas is one of Fast Company’s major annual awards programs and is focused on social good, seeking to elevate finished products and brave concepts that make the world better. A panel of judges from across sectors choose winners, finalists, and honorable mentions based on feasibility and the potential for impact. With a goal of awarding ingenuity and fostering innovation, Fast Company draws attention to ideas with great potential and helps them expand their reach to inspire more people to start working on solving the problems that affect us all.​<br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
“Flushable Wipes” Are Not Flushablehttps://www.phoenix.gov/newsroom/water-services/1077Water Services3/20/2020 6:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1077/Newsroom_Water_020.png“Flushable Wipes” Are Not Flushable<div class="ExternalClass00EA44BADD93421F813AB292F8B445F3"><html> While many people are having a difficult time finding and purchasing toilet paper, it is causing an existing problem to become an even bigger one. Despite what packaging says, flushable wipes are in fact not flushable. Only the three P’s belong in the toilet: pee, poo, and (toilet) paper. All other items should be properly disposed in the trash.<br> <br>You may be asking yourself, why is this such a big deal? We operate the Southwest’s largest wastewater treatment plant so it’s really important our infrastructure remains up and running smoothly during this healthcare emergency. In our wastewater treatment system, anything that is not the three P’s will clog our pumps and lift stations that help transport wastewater to the treatment plant. It is a messy job for our staff to clean up.<br> <br>Next time you go to flush, remember that there is no such thing as a flushable wipe and remember to only flush the three P’s: pee, poo, and (toilet) paper.​<br></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
City of Phoenix to Launch Inaugural Stormwater Awareness Weekhttps://www.phoenix.gov/newsroom/water-services/841Water Services1/13/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/841/80130818_2493578734086526_2119396752317480960_o.pngCity of Phoenix to Launch Inaugural Stormwater Awareness Week<div class="ExternalClass70182105A89B482C98E7DA152DB115BB"><html> <p><span style="background-color:window;color:windowtext;font-size:10pt;">With an unusually wet winter underway, Phoenix Water Services is kicking off the new year with a focus on stormwater pollution prevention. The utility's first-ever Stormwater Awareness Week is set for January 20 – 26. </span> <br> </p> <p>A number of Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.<br></p> <p>“As the fifth largest city in the nation, we have the ability to reach a lot of people with this important campaign," says Phoenix Mayor Kate Gallego. “We hope Stormwater Awareness Week will not only educate, but also motivate folks to make smart choices when it comes to preserving the quality of stormwater in our desert city."     <br></p> <p>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. That polluted stormwater can work its way into storm drains, and eventually to surface water and retention areas.<br></p> <p>“Stormwater is not treated like the wastewater from your kitchen sink or toilet – it goes directly into the environment," says Phoenix Water Services Director Kathryn Sorensen. “Our actions matter, so it is important that we take simple steps every day to prevent stormwater pollution."<br></p> <p>Simple actions to reduce stormwater pollution include:</p> <ul style="list-style-type:disc;"> <li>Disposing trash, recyclables and chemicals properly like detergent, paint, medications, etc.</li> <li>Recycling motor oil and maintaining your vehicle to prevent leaks</li> <li>Cleaning up after your pet</li> <li>Using lawn-chemicals sparingly and always following manufacturer's directions</li> <li>Properly disposing leftover paint and household chemicals at a household hazardous waste event</li> <li>And please remember - only rain in the storm drain <br></li> </ul> <p>“Everyone has a role in stormwater pollution prevention, and by taking these simple actions our efforts can go a long way in keeping our rivers clean and beautiful for generations to come," says Councilwoman Thelda Williams, chair of the Transportation, Infrastructure and Innovation Subcommittee.<br></p> <p>To learn more about the City of Phoenix Water Services Department Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, please visit phoenix.gov/stormwater.​​​<br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept



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Face Coverings Requiredhttps://www.phoenix.gov/newssite/Lists/AdBox/DispForm.aspx?ID=18https://www.phoenix.gov/newssite/Lists/AdBox/Attachments/18/Mask_Slider.jpgFace Coverings Required<div class="ExternalClass3A20C750F0494BAAA7926AA5A46FAD6F"><html>​Every person in the city of Phoenix, ages two and over, shall cover their nose and mouth whenever they are away from their home or residence. Learn more about this declaration<br></html></div>Newshttps://www.phoenix.gov/newsroom/em-and-hs/13536/19/2020 8:18:55 PM10/30/2020 8:18:55 PM

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