Water Department Impacted Services Updatehttps://www.phoenix.gov/newsroom/water-services/1070Water Services3/19/2020 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1070/Newsroom_Virus_Impacts.pngWater Department Impacted Services Update<div class="ExternalClass910B6D5624FB4B32A34420EC686B093A"><html> <a target="_blank" href="/newsroom/em-and-hs/1054">​<strong>See all City of Phoenix Impacted Services</strong> </a> <br> <span id="ms-rterangepaste-start"></span><em style="font-size:13.3333px;">Use Translate button to read in another language</em>​ <span id="ms-rterangepaste-end"></span><br> <strong style="font-family:Calibri;"> <br>What services is the Water Services Department providing by appointment only?<br>​<br></strong><strong style="font-family:Calibri;">Infrastructure Record Services - 8th Floor</strong><p><span style="font-family:Calibri;">Email <a target="_blank">IRSPUBLICCOUNTER.WSD@PHOENIX.GOV</a> or call <span style="background:white;color:black;">602-495-5601<br></span><strong>Assets and Development Planning – 8th Floor<br></strong></span><span style="font-family:Calibri;"><strong>Procurement and Bid Drop-Off Services - 9th Floor<br></strong></span><span style="font-family:Calibri;">For questions related to solicitations or procurement activities, please visit <a href="https://solicitations.phoenix.gov/" target="_blank">https://solicitations.phoenix.gov/</a><strong><br></strong></span></p><strong><br>What are my options to pay my bill?</strong> <br> <ul dir="" style=""> <li>City Services Pay Stations remain open for business</li> <li>Visit your local Chase Bank to pay in person</li> <li>Pay Online 24/7/365 at Phoenix.gov/PayOnline</li> <li>Pay Using the Telephone Messaging System 24/7/365 call (602) 262-6251 and follow the prompts<br></li> <li>Call Phoenix Customer Services Monday – Friday 8 a.m. to 5 p.m. at (602) 262-6251<br></li> </ul> <p> <strong>Is Phoenix's drinking water safe?</strong><br> Yes. The City of Phoenix disinfects drinking water prior to delivery to customers. We utilize multiple steps in our treatment process that physically remove and chemically inactivate viruses and bacteria, including the virus that causes COVID-19. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to drinking water treatment processes. The city continuously monitors and test our water throughout the treatment process and distribution system to ensure its quality and safety.  </p> <p> <strong>Do I need to purchase bottled water?</strong><br> No. Phoenix Water Services will continue to deliver safe drinking water to your tap 24/7/365. </p> <p> <strong>Can the COVID-19 virus spread through sewerage systems? </strong><br> Th e World Health Organization has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment." </p><p> <a target="_blank" href="/newsroom/em-and-hs/1054"> See all City of Phoenix Impacted Services </a> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix to Host Annual Stormwater Awareness Week Jan. 24 - 30https://www.phoenix.gov/newsroom/water-services/2204Water Services1/19/2022 7:41:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2204/Newsroom Storwater2 Sized.pngPhoenix to Host Annual Stormwater Awareness Week Jan. 24 - 30<div class="ExternalClass6BE161732C79427B9BB6F27CD213B7E9"><html> <div>Phoenix Water Services is hosting its annual Stormwater Awareness Week from Jan. 24 – 30, 2022. A free virtual workshop is scheduled at noon on Wednesday, Jan. 26, to communicate the importance of stormwater pollution prevention. Several Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.<br></div> <div> <br> </div> <div>“Because it rains so infrequently in Phoenix, contaminants build up over time,” said Phoenix Mayor Kate Gallego. “When we get significant rainfall, pollutants are washed into our local rivers, washes, retention basins, and even neighborhood parks. Every resident can help to raise awareness and protect our water resources.”</div> <div> <br> </div> <div>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. Polluted stormwater can work its way into storm drains and eventually surface water and retention areas.</div> <div> <br> </div> <div>Simple actions to reduce stormwater pollution include:</div> <div> <br> </div> <div>•<span style="white-space:pre;"> </span>Properly disposing of trash, recyclables, and yard waste</div> <div>•<span style="white-space:pre;"> </span>Recycling motor oil and maintaining your vehicle to prevent leaks</div> <div>•<span style="white-space:pre;"> </span>Cleaning up after your pet</div> <div>•<span style="white-space:pre;"> </span>Using lawn chemicals sparingly and always following manufacturer's directions</div> <div>•<span style="white-space:pre;"> </span>Properly disposing of leftover paint and household chemicals at a household hazardous waste event</div> <div>•<span style="white-space:pre;"> </span>Remember - only rain in the storm drain</div> <div> <br> </div> <div>"When stormwater runs over impervious surfaces, it can pick up pollutants like oil from leaking cars or pet waste," said Water Services Director Troy Hayes. "Stormwater does not go to a treatment plant but rather flows untreated to the environment. It is a lot easier and more cost-effective to prevent pollutants from contacting stormwater than it is to clean up stormwater after it becomes polluted." <br></div> <div> <br> </div> <div>To participate in the free one-hour virtual workshop on Jan. 26 to discuss the city's Stormwater Management Program and actions to reduce stormwater pollution, <a href="https://phoenix.gov/stormwater" target="_blank"><strong>p</strong><strong>lease register here</strong></a><strong>. </strong></div><div><strong><br></strong></div><div>To learn more about the City of Phoenix Water Services Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, visit <a href="https://phoenix.gov/stormwater" target="_blank">https://phoenix.gov/stormwater.​</a><br></div><div><strong><br></strong></div><div style="text-align:center;">-30-<br></div> <div> <br> </div> <div>Media Contact: <br></div> <div>Athena Sanchez <br></div> <div>602-621-0507<br></div> <div> <a href="mailto:Athena.sanchez@phoenix.gov%2520" target="_blank"> <strong>Athena.sanchez@phoenix.gov </strong> </a> <br> </div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Water Service Shut-off Plan for Non-payment Postponed Due to Rising COVID Caseshttps://www.phoenix.gov/newsroom/water-services/2195Water Services1/6/2022 12:11:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2195/Newsroom_CommOffice_01.jpgWater Service Shut-off Plan for Non-payment Postponed Due to Rising COVID Cases<div class="ExternalClassE6E6D21CB4BA4C9E8A751823C440281E"><html> <div>As COVID-19 cases continue to rise, the City of Phoenix has decided to postpone a previously announced plan to resume water shut-offs in February for past due accounts.<br></div> <div> <br> </div> <div>In March 2020, the city restored water service to all delinquent accounts and deferred water shut-offs due to non-payment for single-family residential customers due to the COVID-19 pandemic.</div> <div> <br> </div> <div>During that time, the city has offered various solutions to help customers who cannot pay their City Services bills.</div> <div> <br> </div> <div>The city will continue to provide low-flow service for delinquent customers who are not participating in the financial assistance programs. Low-flow water service gives customers reduced water pressure while working with the city to resolve their past due accounts.</div> <div> <br> </div> <div>Additionally, the Phoenix City Council voted to permanently stop charging late fees for single-family residential customers after water service is placed on low-flow or shut-off.</div> <div> <br> </div> <div>Customers with delinquent accounts should call Customer Service at 602-262-6251 to pay the balance due on their City Services bill. </div> <div> <br> </div> <div>The Phoenix City Council has allocated funding for residential utility assistance to support customers.</div> <div> <br> </div> <div>Customers who cannot afford to pay their water bill should call 602-262-6251, Monday through Friday from 8 a.m. to 5 p.m., to speak to a customer service representative.</div> <div> <br> </div> <div>Phoenix Water Services is currently paying two-thirds of an outstanding City Services bill for accounts that qualify once the customer pays one-third of their bill.</div> <div> <br> </div> <div>Currently, 17,000 delinquent residential accounts owe approximately $10 million. The revenue from City Services bills is essential for providing safe, clean, and reliable water to everyone.<br></div> <div> <div style="text-align:center;"> <br>​<strong>-30-</strong></div> <div style="text-align:center;"> <strong> <br> </strong> </div> <div style="text-align:left;"> <strong></strong> <div>Media Contact:</div> <div> <br> </div> <div>Mike Gertzman <br>Senior Public Information Officer <br>Phoenix Water Services</div> <div>Office: 602-534-1209 | Cell: 602-245-4143 (call or text)</div> <div>Email: <a href="mailto:michael.gertzman@phoenix.gov" target="_blank"><strong>michael.gertzman@phoenix.gov</strong></a></div> <div> <br> </div> <div>Athena Sanchez</div> <div>Public Information Officer <br>Phoenix Water Services <br></div> <div>Cell: 602-621-0507 (call or text)<br></div> <div>Email: <a href="mailto:athena.sanchez@phoenix.gov" target="_blank"><strong>athena.sanchez@phoenix.gov</strong></a><br></div> </div> </div> <div> <br> <br> </div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix City Council Approves Water Conservation Planhttps://www.phoenix.gov/newsroom/water-services/2194Water Services1/5/2022 11:10:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2194/Newsroom_Water_LMead.jpgPhoenix City Council Approves Water Conservation Plan<div class="ExternalClassDAF3E7B426824178B241C81D3F3291E0"><html> <div>The Phoenix City Council voted unanimously on Wednesday, Jan. 5, 2022, to allow the city to enter into an agreement with the Central Arizona Water Conservation District in response to continuing declines in water supplies in Lake Mead on the Colorado River.<br></div> <div> <br> </div> <div>The agreement, known as the 500+ Plan, involves the U.S. Bureau of Reclamation and stakeholders in Arizona, California, and Nevada. The goal is to add 500,000 acre-feet of additional water to Lake Mead each year through 2026. The plan is projected to add approximately 16 feet of water to the reservoir, which continues to reach record low levels.</div> <div> <br> </div> <div>Those targets will require agreement participants to do without certain amounts of their Colorado River allotments. In exchange for a reduction in water delivery, the parties will receive financial compensation.</div> <div> <br> </div> <div>"The City of Phoenix recognizes the seriousness of a declining Colorado River, and this action is representative of the collaborative regional efforts that are necessary to address the challenge of water scarcity and drought," said Mayor Kate Gallego. "Phoenix is a desert community that prioritizes sustainable growth, and the funds saved through this plan will contribute to identifying, innovating and piloting solutions to increase water use efficiency and promote conservation."</div> <div> <br> </div> <div>Phoenix will receive compensation in the amount of $4,163,765.97 for a contribution in 2022 of 15,977 acre-feet. The money will come from Central Arizona Water Conservation District and will be used to implement water conservation programs. The city will consider additional contributions in subsequent years on a case-by-case basis.</div> <div> <br> </div> <div>"This short-term action is important because it represents quick thinking and collaboration among water users in the Southwest," said Phoenix District 1 Councilwoman Ann O’Brien, who also is a member of the Board of Directors for Arizona Municipal Water Users Association (AMWUA). "Ultimately, the answer is a long-term adaptation to a hotter, drier future, which must include more efficient use of water."<span style="background-color:window;color:windowtext;font-size:10pt;">​</span></div> <div> <br> </div> <div style="text-align:center;"> <strong>-30-</strong> <br> </div> <div style="text-align:center;"> <div style="text-align:left;"> <br> </div> <div style="text-align:left;">Media Contact:</div> <div style="text-align:left;">Mike Gertzman | Senior Public Information Officer | Phoenix Water Services<br></div> <div style="text-align:left;">Office: 602-534-1209 | Cell: 602-245-4143 (call or text)</div> <div style="text-align:left;">Email: <a href="mailto:michael.gertzman@phoenix.gov" target="_blank"><strong>michael.gertzman@phoenix.gov</strong></a><br></div> <strong> <br> </strong> </div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Water Service Shut-off For Non-payment to Resumehttps://www.phoenix.gov/newsroom/water-services/2193Water Services1/4/2022 11:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2193/Newsroom_CommOffice_01.jpgWater Service Shut-off For Non-payment to Resume<div class="ExternalClass2B6FEE294CB64AFFAC8963C9000B0C2B"><html> <div><em>The Water Service shut-off plan has been postponed due to rising COVID cases. <a href="/newsroom/water-services/2195" target="_blank">Learn more​</a>.</em><br></div><div><br></div><div>​Beginning in January, the city will notify customers with accounts that are 31 days past due that water shut-offs will resume in February.<br></div> <div> <br> </div> <div>The city has deferred water shut-offs due to non-payment for single-family residential customers since March 2020 due to the COVID-19 pandemic. </div> <div> <br> </div> <div>Customers who receive a shut-off notice from the City of Phoenix should call Customer Service at 602-262-6251 to pay the balance due on their City Services bill.</div> <div> <br> </div> <div>The Phoenix City Council has allocated funding for residential utility assistance to support customers.<br></div> <div> <br> </div> <div>Customers who cannot afford to pay their water bill should call 602-262-6251, Monday through Friday from 8 a.m. to 5 p.m., to speak to a customer service representative.<br></div> <div> <br> </div> <div> <br> </div> <div> <div>Media Contact: </div> <div>Mike Gertzman</div> <div>Senior Public Information Officer</div> <div>Phone: 602-534-1209 | Cell 602-245-4143 (call or text)</div> <div>Email: <a target="_blank" href="mailto:michael.gertzman@phoenix.gov"><strong>michael.gertzman@phoenix.gov</strong></a></div> <div> <br> </div> <div>Athena Sanchez<br></div> <div>Public Information Officer </div> <div>Cell: 602-621-0507 (call or text)</div> <div>Email: <a target="_blank" href="mailto:athena.sanchez@phoenix.gov​"><strong>athena.sanchez@phoenix.gov​</strong></a><br></div> <br> </div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Services Seeking to Hire Over 55 Critical Positionshttps://www.phoenix.gov/newsroom/water-services/2187Water Services12/22/2021 12:25:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2187/UT 3 fix hero sized.pngPhoenix Water Services Seeking to Hire Over 55 Critical Positions<div class="ExternalClass55A0B019F14A4B14B683120302400ACC"><html> <div>​Phoenix Water Services is seeking to hire over 55 utility technician trainee positions immediately. Interested applicants must apply by Thursday, Jan. 6, 2022, to be invited to the utility technician trainee hiring event. <br></div> <div> <br> </div> <div>The hiring event will take place on Jan. 11, 2022, at South Mountain Community Center located at 212 E. Alta Vista Rd. Interviews will be held between 8:30 a.m. - 4:00 p.m. The screening process will take approximately two hours. Photo identification is required at check-in, and masks are required inside the building.</div> <div> <br> </div> <div>The utility technician trainees in Phoenix Water Services learn the skills required to perform water service repairs and activities in the water distribution or wastewater collection system. Once hired, trainees will receive guidance and direction from a senior utility technician. Salary begins at $17.08 (minimum) - $22.09 (maximum) per hour or $35,526.40 - $45,947.20 annually. All city of Phoenix employees receive a comprehensive benefits package. The ideal candidate has the following abilities:</div> <div> <br> </div> <div> <ul> <li>work in small, cramped spaces, such as trenches, to repair water mains or service connections.</li> <li>work with raw sewage and chemicals in the collection system using only normal protective equipment.</li> <li>climb ladders to enter or exit manholes or trenches.</li> </ul> </div> <div> <br> </div> <div>All candidates are encouraged to<a href="https://www.youtube.com/watch?v=Bpfu15eTeOc" target="_blank"><strong> view this video of the job duties of this position prior to applying</strong></a><strong>.</strong><br></div> <div> <br> </div> <div>For more information or to apply visit, <a href="/waterservices/employment" target="_blank"><strong>phoenix.gov/water/employment </strong></a></div> <div> <br> </div> <div> <strong>About Phoenix Water </strong> <br> </div> <div>The City of Phoenix Water Services Department is more than 110 years old, providing services to the nation's fifth largest city encompassing nearly 540 square miles. With the dedicated efforts of over 1,400 employees, Phoenix Water treats and distributes tap water to 1.7 million customers daily and manages the city's sewer system. The sewer system handles wastewater treatment operations for 2.9 million residents in five valley cities. Infrastructure includes eight water and wastewater treatment plants, nearly 300 pumps, well, lift and pressure stations, over 7,000 miles of water main, 57,000 fire hydrants and 100,000 manholes and cleanouts. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supplies are in excellent shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on non-edible crops, wetlands and energy production.</div> <div> <br> </div> <div> <strong>Facebook, Instagram, and Twitter: @PHXWater</strong> <br> </div> <div> <br> </div> <div> <div> <strong>Media Contact:</strong> <br> </div> <div>Mike Gertzman<br></div> <div>Senior Public Information Officer <br></div> <div>Phoenix Water Services </div> <div>Cell: 602-245-4143 (call or text)</div> <div>Email: <a href="mailto:michael.gertzman@phoenix.gov" target="_blank"><strong>michael.gertzman@phoenix.gov</strong></a></div> <div> <br> <br> </div> <p> <span style="background-color:window;color:windowtext;font-size:10pt;"></span> <br> </p> <br> </div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Conservation Volunteer Program Announcedhttps://www.phoenix.gov/newsroom/water-services/2083Water Services9/28/2021 9:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2083/water_newsroom_wranglers_sized.jpgPhoenix Water Conservation Volunteer Program Announced<div class="ExternalClass0E5E37DCF88F43CCA893B3BFD5BE5087"><html> <div>Phoenix Water Services announces the Phoenix Water Wrangler Institute volunteer program. The goal of the volunteer program is to mobilize community members to promote responsible water stewardship within the City of Phoenix. <br></div> <div> <br> </div> <div> <strong>What:</strong> Phoenix Water Wranglers will serve as outreach and education volunteers at local events, community meetings, and educational workshops, under the direction of staff. Applications are now open and are due by Oct. 8, 2021. <br></div> <div> <strong>Who: </strong> </div> <div>•<span style="white-space:pre;"> </span>Are at least 18-years old  </div> <div>•<span style="white-space:pre;"> </span>Have a high school diploma or equivalent  <br></div> <div>•<span style="white-space:pre;"> </span>Have excellent communication skills  <br></div> <div>•<span style="white-space:pre;"> </span>Able to successfully complete the pre-service training  </div> <div>•<span style="white-space:pre;"> </span>Comfortable and enjoy public speaking, community development and working with diverse groups of people </div> <div>•<span style="white-space:pre;"> </span>Creative, responsible, organized, flexible, and self-motivated </div> <div> <strong>Where:</strong> Virtual <br></div> <div> <strong>When:</strong> Saturdays: Oct. 23 and 30, Nov. 6 and 13 (tentatively: 9 a.m. – noon) </div> <div> <strong>Apply:</strong> <a href="/waterservices/waterwrangler" target="_blank"><strong>phoenix.gov/waterwrangler </strong></a></div> <div> <br> </div> <div>Training for the program will include water 101, an overview of utility operations, water resources, water conservation, and outreach education. </div> <div> <br> </div> <div>Periods of drought are common in the desert southwest, sometimes enduring for decades. It is the responsibility of all community members to adapt to the desert lifestyle and do their part to be water smart. Through information sharing and community engagement, the Phoenix Water Wrangler Institute will activate water conservation and stewardship within our communities.<br></div> <div> <br> </div> <div> </div> <div>Media Contact: </div> <div>Athena Sanchez</div> <div>Public Information Officer <br></div> <div>Cell: (602) 621-0507 (call or text)</div> <div>Email: <a href="mailto:%20athena.sanchez@phoenix.gov​​%2520" target="_blank"><strong>athena.sanchez@phoenix.gov</strong></a></div> <div> <br> </div> <div>Volunteer Program Contact: </div> <div>Christian Delgado </div> <div>Water Resource Specialist <br></div> <div>Cell: (602) 534-5814</div> <div>Email: <a href="mailto:christian.delgado@phoenix.gov" target="_blank"><strong>christian.delgado@phoenix.gov</strong></a><br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Celebrates 2nd Annual Thank a Water Hero Day on September 23https://www.phoenix.gov/newsroom/water-services/2072Water Services9/20/2021 7:07:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2072/Newsroom_Water_058.jpgPhoenix Celebrates 2nd Annual Thank a Water Hero Day on September 23<div class="ExternalClassEE06FBCFF12B4BC8A611BA2CF889CD66"><html> <p>Phoenix Water will observe the second annual statewide campaign, Thank a Water Hero Day, on Sept. 23, 2021, to salute the heroic services water and wastewater professionals provide to the community. <br></p> <p>As millions of Americans continue to work remotely due to the ongoing pandemic, thousands of water employees in Phoenix and throughout Arizona leave their homes to carry out essential work that provides people with the most vital resource- water.  <span style="background-color:window;color:windowtext;font-size:10pt;">  </span></p> <p>"Providing water and wastewater services to our community is a high priority in our desert community. We are taking this day to thank our essential workers who are part of the backbone of this city," said Phoenix Mayor Kate Gallego. "They are work on the hottest summer days and through long overnight shifts; the work they do truly never stops. They deserve our recognition and appreciation today and every day." <br></p> <p>The Phoenix Water leadership team will visit many of the water and wastewater treatment plants, remote facilities, and meter yards to recognize and celebrate all employees during Thank a Water Hero Day. In addition, cities throughout the state are participating in the Thank a Water Hero Day celebration. <br></p> <p>"I could not be prouder of our Phoenix Water employees and their continued dedication during this unprecedented time. With the COVID pandemic altering our normal lives, I'm grateful for the opportunity to lead the more than 1,450 employees who never stop working to provide the essential lifeline to Phoenicians," said Water Services Director Troy Hayes. <br></p> <p>Join us in thanking our heroes on social media with the hashtags #ThankAWaterHero, #PhoenixWater, and #AZWaterHeroes.<br></p> <p>Media are invited to attend the various site visits.<br></p> <div>Media Contacts: <br></div> <div>Athena Sanchez<br></div> <div>Public Information Officer, Phoenix Water <br></div> <div>Cell: (602)-621-0507 (call or text)<br></div> <div>Email: <a target="_blank" href="mailto:athena.sanchez@phoenix.gov" style="background-color:window;font-size:10pt;"><strong>athena.sanchez@phoenix.gov</strong></a></div> <div> <span id="ms-rterangepaste-end"></span> <br style="font-size:13.3333px;"> </div> <div>​Victoria Welch<br></div> <div>Public Information Specialist, Phoenix Water<br></div> <div>Desk: (602)262-5060</div> <div>Email: <a target="_blank" href="mailto:victoria.welch@phoenix.gov"><strong>v</strong><strong>ictoria.welch@phoenix.gov</strong></a><br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept



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