Water Department Impacted Services Updatehttps://www.phoenix.gov/newsroom/water-services/1070Water Services3/19/2020 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1070/Newsroom_Virus_Impacts.pngWater Department Impacted Services Update<div class="ExternalClass910B6D5624FB4B32A34420EC686B093A"><html> <a target="_blank" href="/newsroom/em-and-hs/1054">​<strong>See all City of Phoenix Impacted Services</strong> </a> <br> <span id="ms-rterangepaste-start"></span><em style="font-size:13.3333px;">Use Translate button to read in another language</em>​ <span id="ms-rterangepaste-end"></span><br> <strong style="font-family:Calibri;"> <br>What services is the Water Services Department providing by appointment only?<br>​<br></strong><strong style="font-family:Calibri;">Infrastructure Record Services - 8th Floor</strong><p><span style="font-family:Calibri;">Email <a target="_blank">IRSPUBLICCOUNTER.WSD@PHOENIX.GOV</a> or call <span style="background:white;color:black;">602-495-5601<br></span><strong>Assets and Development Planning – 8th Floor<br></strong></span><span style="font-family:Calibri;"><strong>Procurement and Bid Drop-Off Services - 9th Floor<br></strong></span><span style="font-family:Calibri;">For questions related to solicitations or procurement activities, please visit <a href="https://solicitations.phoenix.gov/" target="_blank">https://solicitations.phoenix.gov/</a><strong><br></strong></span></p><strong><br>What are my options to pay my bill?</strong> <br> <ul dir="" style=""> <li>City Services Pay Stations remain open for business</li> <li>Visit your local Chase Bank to pay in person</li> <li>Pay Online 24/7/365 at Phoenix.gov/PayOnline</li> <li>Pay Using the Telephone Messaging System 24/7/365 call (602) 262-6251 and follow the prompts<br></li> <li>Call Phoenix Customer Services Monday – Friday 8 a.m. to 5 p.m. at (602) 262-6251<br></li> </ul> <p> <strong>Is Phoenix's drinking water safe?</strong><br> Yes. The City of Phoenix disinfects drinking water prior to delivery to customers. We utilize multiple steps in our treatment process that physically remove and chemically inactivate viruses and bacteria, including the virus that causes COVID-19. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to drinking water treatment processes. The city continuously monitors and test our water throughout the treatment process and distribution system to ensure its quality and safety.  </p> <p> <strong>Do I need to purchase bottled water?</strong><br> No. Phoenix Water Services will continue to deliver safe drinking water to your tap 24/7/365. </p> <p> <strong>Can the COVID-19 virus spread through sewerage systems? </strong><br> Th e World Health Organization has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment." </p><p> <a target="_blank" href="/newsroom/em-and-hs/1054"> See all City of Phoenix Impacted Services </a> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Celebrates Thank a Water Worker Day on September 23 https://www.phoenix.gov/newsroom/water-services/1519Water Services9/21/2020 11:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1519/Newsroom_Water039.jpgPhoenix Water Celebrates Thank a Water Worker Day on September 23 <div class="ExternalClassE5C0E0B1C6604ABBA6126F71817F5DB9"><html> Phoenix Water will observe the statewide campaign Thank a Water Worker Day on September 23 to salute the heroic service water workers provide. During a time when millions of Americans were under a stay-at-home order, thousands of water employees in Arizona continued to leave their homes to carry out the essential work that communities can’t live without.  <br> <div> <br> </div> <div>This is the inaugural event in which Thank a Water Worker Day will celebrate essential water workers across the state, is to honor the employees who provide the most valuable asset—water. </div> <div> <br> </div> <div>“Water and wastewater services are essential and fundamental aspects of a healthy and safe community. Like many critical professionals our Water Department employees are skilled experts who carry out their duties, largely invisible, even during a global pandemic. Their tireless work ensures that the basic infrastructure of or city including public health, public safety, the economy, education, transportation and environmental protection is seamlessly supported. They don’t think of themselves as heroes and don’t seek grand recognition but they deserve our appreciation, and we thank each of them,” said Councilwoman Thelda Williams who chairs the Transportation, Infrastructure and Innovation Subcommittee.<br></div> <div> <br> </div> <div>This statewide event is intended to build public awareness about the hard work done by the employees of water and wastewater services. On this day, we will also educate residents on the benefits of clean, reliable and affordable water services. <br></div> <div> <br> </div> <div>Let’s say thank you to water heroes! Participating cities and organizations include: Avondale, Chandler, El Mirage, Flagstaff, Gilbert, Glendale, Goodyear, Peoria, Queen Creek, Scottsdale, Surprise, Tucson, AMWUA, AZ Water Association, and EPCOR, Water Use it Wisely </div> <div>If you would like to learn more about Phoenix Water and how can honor Water Heroes, please contact us at Phoenix.gov/Water </div> <div> <br> </div> <div>​<br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Partners with Arizona Department of Environmental Quality to Administer Operation Certification Exams https://www.phoenix.gov/newsroom/water-services/1468Water Services8/24/2020 7:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1468/Newsroom_Water_021.jpgPhoenix Water Partners with Arizona Department of Environmental Quality to Administer Operation Certification Exams <div class="ExternalClassCBA41CAD490946E996DF1B0B359B247E"><html> <p>​The COVID-19 pandemic has forced organizations to make changes and find new ways to ensure continuity of service to customers. Phoenix Water employees are essential and provide the lifeblood of our community. Many positions require Operator Certifications to meet state requirements and uphold Phoenix Water's mission of providing clean, reliable water and wastewater services. <br></p>Gateway Community College (GWCC) was offering testing for certifications on campus, but due to the pandemic, GWCC had to eliminate in-person classes and testing. The Operator Certification tests are required to be administered in person and proctored by a certified Association of Boards of Certifications organization.  <br><br>“Maintaining state certification is just as important in a pandemic. We realized we had to pivot quickly to keep our employees compliant so they can continue the important work they do to support our residents, businesses and their families" said Brandy Kelso, Assistant Director for Phoenix Water.<br><br>Phoenix Water transitioned to become a proctoring agency for the Arizona Department of Environmental Quality (ADEQ) Operator Certification exams. The partnership with ADEQ and the Association of Boards of Certifications to administer operator certification is just one of the innovative ways Phoenix Water continues to provide quality service to customers. <br><br>Many of our Phoenix Water employees are required to maintain Operator Certification in Water Distribution, Water Treatment, Wastewater Collections, and Wastewater Treatment to perform essential job functions. These certifications expire over time and require renewal. If employees are also hoping to promote to the next level position, certification is often required. <br><br>Now that Phoenix Water is administering the certification testing, all city of Phoenix employees and the general public can schedule a test at our 305 City Garage building in downtown Phoenix. The testing facility maintains social distancing protocols, limiting the number of people that can test at one time, and everyone is required to wear a mask. Since May 2020, 74 tests have been administered to internal employees and 50 tests have been administered to external candidates. <br><br>ADEQ's Operator Certification Program establishes guidelines to ensure that only certified operators make decisions about process control or system integrity that affects public health. The program sets minimum standards for certification and re-certification of the operators of drinking water and wastewater systems.<br><br>Classification and Grade Levels: <br>Water Distribution Exam — Grade 1, 2, 3, 4 (D) <br>Water Treatment Exam — Grade 1, 2, 3, 4 (T) <br>Wastewater Treatment Exam — Grade 1, 2, 3, 4 (W) <br>Wastewater Collections Exam — Grade 1, 2, 3, 4 (C)<br><br><br>For more information visit: <span id="ms-rterangepaste-start"></span><span style="line-height:107%;font-family:Calibri;font-size:14.6667px;"><a href="/waterservices/testing" target="_blank"><span style="line-height:107%;font-family:Calibri;font-size:14.6667px;">phoenix.gov/waterservices/testing</span></a></span><span style="line-height:107%;font-family:Calibri;font-size:14.6667px;"></span><span style="font-family:Calibri;font-size:14.6667px;">​</span><span id="ms-rterangepaste-end"></span><br><br><br><p><br></p></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Seeking to Hire Over 40 Critical Positions https://www.phoenix.gov/newsroom/water-services/1417Water Services7/27/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1417/IMG_9106.JPGPhoenix Water Seeking to Hire Over 40 Critical Positions <div class="ExternalClassB33C89B5A7964BE082643EAE9A51A0CB"><html> <p>​Phoenix Water is hiring over 40 Utility Technician and Utility Technician Trainee positions. If you've ever thought about a career with the City of Phoenix but don't know how to get started, now's your opportunity. The Utility Technician and Utility Technician Trainee positions offer on-the-job training. <br></p> <p>Technicians and Trainees receive guidance and direction from a Senior Utility Technician, and assigned duties will increase in scope and difficulty as the 12-month structured program progresses.</p> <p>Prior to the COVID-19 pandemic, Phoenix Water hosted a series of Water Distribution and Collection hiring events inviting 150-200 people to attend. Only the most qualified applicants, as determined by the qualifications section of the job description, were invited to the hiring events. At the event, prospects would be tested in various areas. If the applicants passed, they would interview with staff, in hopes of receiving an on the spot conditional offer for the Utility Technician or Utility Technician Trainee position. The last event was planned for March 19, 2020, but was canceled. </p> <p>Due to COVID-19, staff has transitioned to a virtual interview process for potential employees. Phoenix Water developed tools and resources that are accessible online. After prospects apply for the position online, qualified participants will be placed on an eligible list. Applicants will be contacted via email and asked to review a ten-minute-long video depicting the hard work that the Technician and Trainee position requires. Then applicants will be asked to respond by a specific date, stating their interest in the position. </p> <p>The next steps are a written questionnaire that includes a tool identification quiz and true or false, multiple-choice, and open-ended questions. This questionnaire will help identify those applicants ready for the next steps. The applicants will be required to pass the Written Office Proficiency Assessment & Certification (OPAC) assessment. After applicants pass the OPAC assessment, they will receive a conditional job offer contingent upon successful completion of the background process that all City of Phoenix employees are required to pass. </p> <p>The virtual process is a new way of going through the hiring procedure is still efficient and effective despite not being able to host large scale, in-person events. If you are a hard worker with a positive attitude and willing to earn certifications, you are encouraged to apply at <a target="_blank" href="/waterservices/employment">phoenix.gov/water/employment</a></p> <p>Phoenix Water is also hiring other critical positions, listed below.</p> <p></p> <p> <strong></strong></p><strong>Positions close 7/27/2020:</strong><br>Chemist I (Critical Position) <br>Support Services Aide <br><br><strong>Positions close 8/3/2020:</strong><br>Utility Technician Trainee (40 + positions available)<br><br><strong>Positions close 8/10/2020: </strong> <br>Industrial Maintenance Mechanic<br>Water Systems Operator  <br>Water Services Process Control Manager <br>Supplies Supervisor Planner II<br><br><strong>Positions close 8/10/2020: </strong> <br>Safety Analyst I <br>Customer Service Representative <br><br> <p> </p> <p>For a full list of opportunities within the City of Phoenix, please visit <a target="_blank" href="/hr/current-jobs/">phoenix.gov/employment​</a> <br></p> <p><em>Story updated 7/27/2020: Utlility Technician Trainee position closes now on 8/3/2020. </em><br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Loo Poo: Phoenix Water’s Newest Mascothttps://www.phoenix.gov/newsroom/water-services/1393Water Services7/10/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1393/loo poo story - phx newsroom (749x421).pngLoo Poo: Phoenix Water’s Newest Mascot<div class="ExternalClass8F70DE2D41CE441FAFBBB4E15B6DE780"><html> <p>Wayne Drop, Phoenix Water’s popular water conservation mascot, educates kids and adults all across greater Phoenix. After many visits to schools, events and libraries, it was time for Wayne to have a sidekick to talk about the stinky side of things.<br></p> <p>Loo Poo is the go-to guy when it comes to wastewater and sustainability, including what we do with your poo, what shouldn’t go in your toilet, and the beautiful Tres Rios Wetlands. Loo Poo has been busy training with Wayne Drop the last few months, but he finally made his big debut in April. <br></p> <p>Loo Poo represents wastewater that comes from toilets, drains, sinks, and showers in your home. Starting at your home, wastewater travels through 5,000 miles of pipes and pumps underground until it arrives at a wastewater treatment plant. Phoenix Water treats 63 billion gallons of wastewater annually.<br></p> <p>Once treated, the wastewater becomes reclaimed water. Most of the reclaimed water that comes out of the wastewater treatment process is recycled. It can be reused for non-potable applications such as energy production, non-edible crops, turf irrigation, groundwater recharge, and wetland restoration.<br></p> <p>Reclaimed water is pumped from the 91st Avenue Wastewater Treatment Plant over to the Tres Rios Wetlands, rehabilitating nearly 700 acres in and around the Salt River. The plants and animals take what they need before it is discharged back into the river. This restoration project creates a mutual relationship between the renewed wetlands and the nearby wastewater treatment plant.<br></p> <p>The lush and scenic Tres Rios Wetlands is now home to more than 150 different species of birds and animals such as muskrats, raccoons, skunks, coyotes, bobcats, and beavers. The beautiful cottonwood groves, willows, mesquites, and other desert shrubs around the reed-lined ponds and along the trails attract many migratory and wintering songbirds. This project is repairing a natural habitat by bringing the Salt River back to the condition it was in during the early 1800s.<br></p> <p>You can learn more about the wastewater treatment process, or download Loo Poo’s activity book, by visiting <a href="/waterservices/watercloud" target="_blank">phoenix.gov/watercloud​</a>.​<br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Grows Trees to Revitalize Tres Rios Wetlandshttps://www.phoenix.gov/newsroom/water-services/1341Water Services6/16/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1341/tree planting (749x421).pngPhoenix Water Grows Trees to Revitalize Tres Rios Wetlands<div class="ExternalClass7B1B61C1E91F41AA80DD463DD557EF27"><html> <p>The lush and scenic Tres Rios Wetlands are full of cottonwood groves, willows, mesquites, palo verde and other desert trees around the reed-lined ponds. Among these native trees lives the highly invasive salt cedar. These problematic trees diminish the health of surrounding trees by taking away water and nutrients. “A fully-grown salt cedar can drink up to 200 gallons of water a day,” said Lisa Bird, Operations & Maintenance Supervisor at the Tres Rios Wetlands.<br></p> <p>As Phoenix Water staff remove the overpowering salt cedar, they replace it with native plants to prevent the salt cedar from growing back. The team at the 91st Avenue Wastewater Treatment Plant grow trees from native seed pods rather than purchasing more trees.<br></p> <p>The project started over two years ago by building a structure with supplies already on hand and a goal to grow more desert trees.<br></p> <p>Throughout the year, staff harvest seed pods from native desert trees at the wetlands. They strategically plant seeds in stages year-round to always have trees readily available. These seeds are planted in tall pots or PVC pipe and grow in a shaded structure until they are ready for planting. The tall pot allows young plants to develop a tap root as long as 30 inches. A healthy taproot allows the plant to reach water deep in the soil.<br></p> <p>Last year 250 trees were grown and almost all of them have successfully matured in the ground. The shade structure now has the capacity to produce 1,000 trees.<br></p> <p>“This project restores a vital wetland and riparian habitat that is home to more than 150 different species of birds and animals like muskrats, raccoons, skunks, coyotes, bobcats and beavers,” states Stuart Dalbey, Deputy Water Services Director at the 91st Avenue Wastewater Treatment Plant. “This is part of a larger effort to bring the Salt River back to the condition it was in during the early 1800s.”<br></p> <p>Phoenix Water donates some of the trees to the Parks and Recreation Department. Since March of 2019, 272 trees have been donated to the Rio Salado Habitat Restoration area, 15 to North Mountain Park, North Mountain Visitor Center and Deem Hills Preserve areas and 8 to the Sonoran Preserve.​</p><p><span style="background-color:window;color:windowtext;font-size:10pt;"><br></span></p><p><span style="background-color:window;color:windowtext;font-size:10pt;"><em>Story by Gina Conrow</em></span></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Extending the Life of N95 and Surgical Masks for Staff to Reuse https://www.phoenix.gov/newsroom/water-services/1275Water Services5/27/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1275/Newsroom_Water_037.jpgPhoenix Water Extending the Life of N95 and Surgical Masks for Staff to Reuse <div class="ExternalClass71A28A7F2A624ECA9A7B433C9357054C"><html>As the need for N95 and surgical masks continue to rise, equipment in the Phoenix Water Services water quality laboratory is being used to disinfect masks and eliminate any SARS-CoV-2 with Ultraviolet (UV) light. The UV light disinfects the masks without destroying them, which allows staff to reuse them. <br><br>"Our staff working at the Pay Station locations come in contact with residents throughout the day, and they must have the proper PPE. Utilizing equipment we already have in-house, to preserve the PPE and still be in accordance with CDC recommendations goes a long way," said Jennifer Calles, Deputy Water Services Director, in charge of the laboratory. According to the <a href="https://www.nih.gov/news-events/news-releases/nih-study-validates-decontamination-methods-re-use-n95-respirators" target="_blank">National Institutes of Health</a>, UV light, dry heat, and ethyl alcohol can also be used to sanitize masks.<br><br>Phoenix Water utilizes UV light as a part of its daily functions and created a process to properly sanitize the masks and ensure that all safety regulations are being followed. Staff used biological indicators to test the effectiveness of the UV lights. If nothing grows on the biological indicators, the team would know that the masks had been sanitized.<br><br>Phoenix Water staff take extra precautions before, during, and after the process including wearing PPE, and cleaning and disinfecting the work surfaces. The mask owner is responsible for adequately labeling the mask with their name. They then place the dirty mask in a paper bag, also labeled with their name, folded over, and stapled shut. The bag goes into a sealed container, or bin, labeled as "Dirty Masks" and includes the division's name where the staff works. The container is submitted to ESD to be sanitized. The container is also cleaned with disinfectant once emptied and returned. An inventory list is kept of all the masks owners inside the "Dirty Mask" bin and inside the "Clean Mask" bin. <br><br>Once all the masks and containers have been sanitized, the entire room is sanitized with the same UV light. The whole process takes a couple of hours and can be done as often as needed. <br><br></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Launches Digital Water Conservation Educationhttps://www.phoenix.gov/newsroom/water-services/1211Water Services5/8/2020 8:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1211/Newsroom_Water_033.pngPhoenix Water Launches Digital Water Conservation Education<div class="ExternalClass4896C7926CFB48A2A6440021E95D02F5"><html> <p> <em>Taking water conservation to the next level… into the cloud! </em> <br> <br>Phoenix Water Services launches a digital education page to make learning from home convenient for everyone. This page offers water conservation resources for all ages including activity books, games and lesson plans for the kids at home. There's something for everyone including information on how to fix leaks and landscape resources.<br><br>"We value the opportunity to digitally connect with residents and continue community education. Our water conservation staff worked hard to create learning materials that are accessible to everyone," said Kathryn Sorensen, Phoenix Water Services Director. "During a time when people are encouraged to stay home, residents can learn about where their water comes from, average daily water usage, and how we treat wastewater." <br><br>As we all adjust to the new normal of being at home, this new webpage provides fun entertainment for the whole family. Phoenix Water will continue to add new content to the page throughout the year. </p> <p>What are you waiting for? Continue the learning with us! <a target="_blank" href="/waterservicessite/Pages/Digital-Education.aspx">You can visit the new webpage here</a>. <br><br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept



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Face Coverings Requiredhttps://www.phoenix.gov/newssite/Lists/AdBox/DispForm.aspx?ID=18https://www.phoenix.gov/newssite/Lists/AdBox/Attachments/18/Mask_Slider.jpgFace Coverings Required<div class="ExternalClass3A20C750F0494BAAA7926AA5A46FAD6F"><html>​Every person in the city of Phoenix, ages two and over, shall cover their nose and mouth whenever they are away from their home or residence. Learn more about this declaration<br></html></div>Newshttps://www.phoenix.gov/newsroom/em-and-hs/13536/19/2020 8:18:55 PM10/30/2020 8:18:55 PM

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