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Water Department Impacted Services Updatehttps://www.phoenix.gov/newsroom/water-services/1070Water Services3/19/2020 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1070/Newsroom_Virus_Impacts.pngWater Department Impacted Services Update<div class="ExternalClass910B6D5624FB4B32A34420EC686B093A"><html> <a target="_blank" href="/newsroom/em-and-hs/1054">​<strong>See all City of Phoenix Impacted Services</strong> </a> <br> <span id="ms-rterangepaste-start"></span><em style="font-size:13.3333px;">Use Translate button to read in another language</em>​ <span id="ms-rterangepaste-end"></span><br> <strong style="font-family:Calibri;"> <br>What services is the Water Services Department providing by appointment only?<br>​<br></strong><strong style="font-family:Calibri;">Infrastructure Record Services - 8th Floor</strong><p><span style="font-family:Calibri;">Email <a target="_blank">IRSPUBLICCOUNTER.WSD@PHOENIX.GOV</a> or call <span style="background:white;color:black;">602-495-5601<br></span><strong>Assets and Development Planning – 8th Floor<br></strong></span><span style="font-family:Calibri;"><strong>Procurement and Bid Drop-Off Services - 9th Floor<br></strong></span><span style="font-family:Calibri;">For questions related to solicitations or procurement activities, please visit <a href="https://solicitations.phoenix.gov/" target="_blank">https://solicitations.phoenix.gov/</a><strong><br></strong></span></p><strong><br>What are my options to pay my bill?</strong> <br> <ul dir="" style=""> <li>City Services Pay Stations remain open for business</li> <li>Visit your local Chase Bank to pay in person</li> <li>Pay Online 24/7/365 at Phoenix.gov/PayOnline</li> <li>Pay Using the Telephone Messaging System 24/7/365 call (602) 262-6251 and follow the prompts<br></li> <li>Call Phoenix Customer Services Monday – Friday 8 a.m. to 5 p.m. at (602) 262-6251<br></li> </ul> <p> <strong>Is Phoenix's drinking water safe?</strong><br> Yes. The City of Phoenix disinfects drinking water prior to delivery to customers. We utilize multiple steps in our treatment process that physically remove and chemically inactivate viruses and bacteria, including the virus that causes COVID-19. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to drinking water treatment processes. The city continuously monitors and test our water throughout the treatment process and distribution system to ensure its quality and safety.  </p> <p> <strong>Do I need to purchase bottled water?</strong><br> No. Phoenix Water Services will continue to deliver safe drinking water to your tap 24/7/365. </p> <p> <strong>Can the COVID-19 virus spread through sewerage systems? </strong><br> Th e World Health Organization has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment." </p><p> <a target="_blank" href="/newsroom/em-and-hs/1054"> See all City of Phoenix Impacted Services </a> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
City of Phoenix Water Services Department Proposed Water Rate Increasehttps://www.phoenix.gov/newsroom/water-services/1717Water Services2/11/2021 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1717/Newsroom_Water_049.jpgCity of Phoenix Water Services Department Proposed Water Rate Increase<div class="ExternalClass794F872885B449FB87F0E15DF1656D51"><html> <p>​The City of Phoenix Water Services Department is proposing a 6.5% water rate increase spread out over a two-year period. <br></p> <p>City of Phoenix Water Services staff will host several virtual public meetings. To register for a virtual public meeting, visit <a target="_blank" href="/waterservices/customerservices/rateinfo">phoenix.gov/waterrates</a>. All meetings will include the same information. Here are the dates and times:<br></p> <ul> <li>January 27 at 6 p.m. </li> <li>February 4 at noon </li> <li>February 11 at 3 p.m. </li> <li>February 18 at 6 p.m. Spanish  </li> <ul> <li>*Information will be provided in Spanish only</li> </ul> </ul> <p>During the meetings, staff will gather public comments and provide information on the city's rate-setting process, including how the department will use these additional funds. </p> <p>Community members are encouraged to fill out a brief survey regarding water rates. Survey links listed below. <br></p><p>English: <span style="font-size:13.3333px;">https://www.surveymonkey.com/r/DYKRMWB</span><br></p><p>Spanish: <span style="font-size:13.3333px;">https://www.surveymonkey.com/r/HXZMXH6</span><br></p><p>The proposed rate increase for the average single-family residential customer will be approximately $2.40 a month, or 8 cents per day. Even with the rate increase, customers will still pay some of the lowest water rates in the nation. Sewer rates will not be impacted.</p> <p>The proposed rate increase would provide funding for the city's Capital Improvement Program. Phoenix will invest 1.7 billion dollars in the program as a result of the proposed water rate increase. These capital improvement projects will continue to protect public health and reduce long-term operational costs, which will improve the overall system efficiency. Rehabilitating and replacing water pipes will ensure reliable delivery of the city's drinking water. The program's investment will also build and maintain utility treatment plants, pumps, reservoirs, and wells that promote economic development and benefit future generations.</p> <p>Infrastructure investment means stronger neighborhoods, economic vitality, jobs within the community, and reduced water-main breaks before they become an issue for residents. Old water pipes installed in the mid-20th century are now reaching the end of their lifecycles. The city installed 4,100 miles of pipes in the 1960s – 1980s. These water pipes will need repairs and replacement in the near future. Seventy-five percent of the city's five-year CIP will be directed toward the advanced renewal of this infrastructure.</p> <p>The city of Phoenix water system includes numerous storage facilities, pump stations, pressure reducing valves, and approximately 7,050 miles of water distribution mains. More than 52,000 fire hydrants are maintained citywide to ensure that water is available in emergency cases.</p> <p>The city of Phoenix Water Services Department employs over 1,450 essential employees who work to provide water and wastewater services to 1.7 million customers within 540 service area miles. Phoenix Water Services is a community-owned utility and accountable to the residents of Phoenix through the members of the Phoenix City Council. </p> <p>These recommendations will be presented to the Phoenix City Council for consideration on Wednesday, March 17, 2021. If approved, the rates will go into effect later this year. </p> <p>If you have a question or comment about the department's rate increase, please email <a target="_blank" href="mailto:watersmart@phoenix.gov">watersmart@phoenix.gov</a>.<br></p> <p> <span id="ms-rterangepaste-start"></span> <strong>Media Contact: </strong> <br> Athena Sanchez<br> Public Information Officer, Phoenix Water<br> Cell: 602-621-0507<br> Email: <a target="_blank" href="https://action.phoenix.gov/c1.pl?0b138aa5815e54bbcb51ae7ed94273d17e4121f81234058c">athena.sanchez@phoenix.gov</a>​<span id="ms-rterangepaste-end"></span><br></p> <p> <em>Story updated on 2/11/2021</em><br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Second Annual Stormwater Awareness Week Jan. 25 -31, 2021https://www.phoenix.gov/newsroom/water-services/1714Water Services1/20/2021 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1714/newsroom_water_045.jpgSecond Annual Stormwater Awareness Week Jan. 25 -31, 2021<div class="ExternalClassFB143372141A4553977C8ABBBE3B9C92"><html> <p>Phoenix Water Services is kicking off 2021 with a focus on stormwater pollution prevention. The utility's second annual Stormwater Awareness Week is set for January 25 – 31, 2021. A <a href="https://phoenixpublicmeetings.webex.com/mw3300/mywebex/default.do?nomenu=true&siteurl=phoenixpublicmeetings&service=6&rnd=0.6527130805885206&main_url=https://phoenixpublicmeetings.webex.com/ec3300/eventcenter/event/eventAction.do?theAction%3Ddetail%26%26%26EMK%3D4832534b00000004f7f31880b7503b27dd8986d4b4265de7fde0ddb8693f34828e0052367d334767%26siteurl%3Dphoenixpublicmeetings%26confViewID%3D178720729551879415%26encryptTicket%3DSDJTSwAAAARS19pLhbRZMpButVNO9TIUu6FIg0euBvPCfs0Cq3nYFA2%26" target="_blank">virtual workshop​</a> is scheduled for Thursday, January 28 at noon to help spread awareness on the importance of stormwater pollution prevention. </p> <p>A number of Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.</p> <p>"Stormwater Awareness Week encourages communities to make smart choices when it comes to preserving the quality of stormwater in our desert city," said Mayor Gallego. “With our hotter than normal summers and the lack of rain, it is important to remember that stormwater doesn't get treated and flows directly to nearby washes and retention basins, making it imperative that we preserve our systems."</p> <p>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. That polluted stormwater can work its way into storm drains, and eventually to surface water and retention areas.</p> <p>Simple actions to reduce stormwater pollution include:</p> <ul> <li>Disposing trash, recyclables and chemicals properly like detergent, paint, medications, etc.</li> <li>Recycling motor oil and maintaining your vehicle to prevent leaks</li> <li>Cleaning up after your pet</li> <li>Using lawn-chemicals sparingly and always following manufacturer's directions</li> <li>Properly disposing leftover paint and household chemicals at a household hazardous waste event</li> <li>And please remember - only rain in the storm drain</li> </ul> <p>"Stormwater Awareness Week highlights issues about stormwater pollution that we don't often think about," said Interim Water Services Director Eric Froberg. “Everyone has an important role in stormwater pollution prevention. Having the opportunity to host a virtual workshop for our residents will go a long way to help educate our community." </p> <p>Phoenix Water Services is hosting a virtual workshop on Thursday, January 28 at noon. to discuss the City's Stormwater Management Program and our activities to reduce stormwater pollution. Please register <a href="https://phoenixpublicmeetings.webex.com/mw3300/mywebex/default.do?siteurl=phoenixpublicmeetings&service=6" target="_blank">here</a> to participate. </p> <p>To learn more about the City of Phoenix Water Services Department Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, please visit <a href="/waterservices/envservices/stormwater-program" target="_blank">phoenix.gov/stormwater</a>.​​​<br></p> <p><br></p><p><strong>Media Contact: </strong></p><p>Victoria Welch</p><p>Public Information Specialist </p><p>602-262-5060<br></p><br></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Water Use Calculator: A New Water Conservation Toolhttps://www.phoenix.gov/newsroom/water-services/1690Water Services1/5/2021 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1690/Newsroom_Water_011.pngWater Use Calculator: A New Water Conservation Tool<div class="ExternalClassDB6560F865F34169BA4C29C9D73CB973"><html>​Phoenix Water's new water usage calculator is a tool to help residents get a better understanding of day-to-day water consumption. Showers, dishwashing, laundry, toilet flushes, outdoor landscaping, and pools contribute to the resident's daily water use. <br><br>"Water conservation has always played a critical role in Phoenix's water resource planning. As we prepare for a hotter, drier future, water conservation will be even more important for our city's resiliency and sustainability. The water calculator is an excellent resource to add to our water conservation efforts," said Councilwoman Thelda Williams, chair of the Transportation, Infrastructure and Innovation Subcommittee.<br><br>To get started, residents can visit <a href="/waterservices/watercloud" target="_blank">Phoenix.gov/WaterCloud</a> and click on the Home Water Usage Calculator. That calculator makes it easy to enter information about the household, such as family size, type of landscaping, age of the home, length of the average shower, and more. The calculator compiles a resident's optimal monthly water usage into a detailed report tailored to the household. <br><br>In the report, residents can view monthly and annual water usage breakdown (in gallons), as well as graphs that highlight indoor versus outdoor water usage. Residents are encouraged to use a recent City Services bill to input actual usage for a more accurate comparison. The calculator produces an estimate, and actual usage may vary. <br><br>Phoenix Water's water usage calculator is one of the 14 water conservation measures recommended by the Water Conservation Ad Hoc Committee (Committee) and adopted by the Phoenix City Council to maintain Phoenix's legacy as a water conservation leader. <br><br>“Water is the foundation of public health, which makes water resource planning critical to desert living. This free tool allows customers to develop a plan for their indoor and outdoor water use. We must continue to implement new tools to encourage water conservation in an effort to preserve our water supplies and prepare for the future," said Councilwoman Laura Pastor. <br><br>The Committee convened from May 2019 to Dec. 2019 to identify water conservation measures around three focus areas, including landscape requirements and guidelines, codes and enforcement, and education and outreach. The Committee was co-chaired by Councilwoman Williams and Councilwoman Pastor and comprised of citizens from the community with water expertise in the non-profit, private, and public sectors. <br><br><p>​​Additional resources are available to help resident's conserve water and save on their City Services bill:<br></p><ul style="list-style-type:disc;"><li><a href="/waterservices/resourcesconservation/order-literature-and-media" target="_blank">Request free water-saving re​sources</a><br></li><li><a href="http://www.smarthomewaterguide.org/" target="_blank">Sudden water bill spike? Check for leaks</a><br></li><li><a href="http://www.phoenix.gov/watercloud" target="_blank">Visit Phoenix Water's Water Cloud digital education page</a></li><li><a href="http://www.amwua.org/plants" target="_blank">Get low water use plant ideas for the landscape</a></li><li><a href="https://wateruseitwisely.com/100-ways-to-conserve/landscape-watering-guide/" target="_blank">Watering plants the right amount? Check out this handy guide</a></li><li><a href="https://wateruseitwisely.com/" target="_blank">Find over 100 water-saving tips and more​</a><br></li></ul><p><em><br></em></p><p><span id="ms-rterangepaste-start"></span><em>Story contributed by: Gina Conrow​</em><br></p><p><strong>Media Contact:</strong><br>Athena Sanchez<br>Public Information Officer, Phoenix Water<br>Cell: 602-621-0507<br>Email: <a href="https://action.phoenix.gov/c1.pl?0b138aa5815e54bbcb51ae7ed94273d17e4121f81234058c" target="_blank">athena.sanchez@phoenix.gov</a>​<br></p></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix City Council Approves $2 Million to Fund the Project Assist Programhttps://www.phoenix.gov/newsroom/water-services/1675Water Services12/23/2020 8:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1675/newsroom_water_043 (2).jpgPhoenix City Council Approves $2 Million to Fund the Project Assist Program<div class="ExternalClassBE3DF89369B0401E9CDA0ED8C383743C"><html> <p>​On Dec. 8, 2020, the Phoenix City Council approved additional funding of $2 million to be directed to the Project Assist program, offering financial support for residents with delinquent City Services bills during the COVID-19 pandemic. <br></p> <p>Residential customers with delinquent accounts are currently being identified through the City Services billing system. Those who may be eligible for funding include: residential account holders who have missed multiple monthly payments within the last 18 months; customers that have made multiple monthly partial payments to a single account throughout the past 18 months; or those who have signed up for deferred payment arrangements due to the pandemic.</p> <p>Staff in the City's Customer Services Center are continuing outreach efforts to delinquent residential customers to request authorization to apply funds on their behalf. Accounts with any documented tampering or theft of services are ineligible.</p> <p>Project Assist is a City of Phoenix program, administered by the Human Services Department, that provides financial assistance to low-income households experiencing crisis in order to resolve their past due City Services bills (water, trash and sewer).</p> <p>Project Assist is funded through the Water Services Department and donations from water customers. Customers who are interested in donating to the fund can do so at the time of payment, either <a target="_blank" href="https://action.phoenix.gov/c1.pl?52721b630a442eb8f5663fb64484e0bd0657235fee31f81dd369d439ca6bc2ab">online</a> or by mail.</p> <p>For those needing additional assistance, including rent, mortgage and utility assistance, are encouraged to visit <a target="_blank" href="https://action.phoenix.gov/c1.pl?efb3aaa44b43704dd4f674d7316ce591db4a1faa2737d884">phoenix.gov/resources</a>. Additional information, including COVID-19 testing locations and city impacted services, are available at <a target="_blank" href="https://action.phoenix.gov/c1.pl?1ae7d3e33a0b8db68644aa2a6d8d10ca5487cf24da0dfe36">phoenix.gov</a>. </p> <p> <span style="text-decoration:underline;"> <strong>​About Phoenix Water </strong> </span> <br> The City of Phoenix Water Services Department is more than 100 years old and treats and distributes tap water to 1.7 million customers daily. Phoenix Water also manages the city's sewer system and handles wastewater treatment operations for 2.5 million residents in five Valley cities. Infrastructure includes 7,050 miles of water lines, 4,935 miles of sewer lines, eight treatment plants, 56,000 fire hydrants and 98,216 manholes. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supply is in very good shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on crops, wetlands, and energy production.</p> <p>Facebook, Instagram, and Twitter: @PHXWater<br></p> <p> <br> </p> <p> <strong>Media Contact: </strong> <br>Athena Sanchez<br> Public Information Officer, Phoenix Water<br> Cell: 602-621-0507<br> Email: <a target="_blank" href="https://action.phoenix.gov/c1.pl?0b138aa5815e54bbcb51ae7ed94273d17e4121f81234058c">athena.sanchez@phoenix.gov</a><br></p> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
City of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19https://www.phoenix.gov/newsroom/water-services/1650Water Services12/4/2020 5:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1650/Newsroom_Water_043.jpgCity of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19<div class="ExternalClass246FC5AEECF24B44AD48432E46DF0D40"><html> <p>​Customer service is often overlooked until it's needed. This year, the City of Phoenix City Services customer service was needed more than ever. Deborah Doss is the Treasury Collections Supervisor for Phoenix Water customer service and has been with the city for 16 years; 10 of those years have been with the Water Services Department.  <br></p> <p>The majority of Doss' career has been in payment collections, working for a private company before starting with the city. She now leads a team of customer service representatives who work with customers to collect outstanding payments on their water, trash, and sewer (City Services) bill.</p> <p>Prior to the ongoing pandemic, Doss and her team of five customer service representatives' primary role was to collect payment on outstanding bills. When 2020 changed everything for everyone, Doss and her team transitioned to helping customers find financial relief through the CARES Act. </p> <p>Customers are encouraged to pay any amount possible towards their monthly bill and enroll in the Deferred Payment Plan to keep their account in good standing. But with the CARES Act, customers have options to help find additional relief with outstanding payments. The staff educate customers on the options available and assist them with applying for funds. </p> <p>The CARES Act appropriated $150 billion to State, Local and Tribal governments to alleviate the financial impacts of the COVID-19 outbreak. The City of Phoenix received a small portion of this funding. The money allotted to the city was made available to customers, through residential and commercial assistance programs, to pay their City Services bill in hopes of relieving some of stress for the city of Phoenix customers. Doss' team took the lead on calling customers with outstanding accounts to inform them of the assistance available and explain to them how to apply. </p> <p>“People repeatedly call in and say they lost their job; they don't know what's going to happen, and I'm here to help them," Doss said. “Customers are crying and scared. They don't know how they're going to get by, and our team is there to offer hope. We don't like to rush the calls." </p> <p>Doss and her team's dedication to getting the word out about the financial relief led to them make over 28,601 calls from July - October 2020. Doss' <em>'How can I help the customer?'</em> attitude has come a long way in helping the city of Phoenix customers find hope in a time when things seem so uncertain. <br></p> <p>Due to the nature of the work, teleworking was not an option for Doss and her staff. To better support the team, plexiglass was installed to create physical distance for employees, and they are also provided hand sanitizer and masks. Some of the employees were relocated to different facilities to give, at minimum, six feet of distance. </p> <p>“The work our customer service representatives are doing is essential in assuring the public health benefits of our water systems and solid waste disposal. Without it, the good work of Water Services and Public Works couldn't get done. We strive to serve and assist our customers with equity and dignity." said Assistant Director Holly Rosenthal of Phoenix Water.  </p> <p>It is essential for the staff to reach as many people as they can. Having Spanish speaking staff available to assist the significant Latino population in Phoenix went a long way to reach an audience that may not have been able to connect otherwise. </p> <p>Residents have until December 31, 2020, to receive the CARES Grant to assist with their City Services bill and are encouraged to start the application process as soon as possible. </p> <p>More information can be found on <a target="_blank" href="/resources">phoenix.gov/resources</a> or by calling customer service directly at 602-262-6251. Customer service staff are available Monday- Friday from 9 a.m. – 5 p.m. Residents can also visit <a target="_blank" href="/payonline">Phoenix.gov/payonline</a> to sign up for the Deferred Payment Plan by using the online portal.<br></p><p></p><strong>Media Contact: </strong><br>Athena Sanchez<br><div>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507</div><div>Email: <a href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" target="_blank">athena.sanchez@phoenix.gov</a></div><div><br><em>Story updated 12/4/2020. </em>​<br><br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Help Stop Illegal Dumping into the Sewer System https://www.phoenix.gov/newsroom/water-services/1617Water Services11/13/2020 12:00:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1617/newsroom_water_041.PNGHelp Stop Illegal Dumping into the Sewer System <div class="ExternalClassA1D6FF55D15B4C13865C83B95077BD2C"><html>Dumping oil, fuel and solvents into the sewer harms the environment and can cause severe damage to your neighborhood. Illegal sewer dumping has become an increasingly large problem in Phoenix. Wrongdoers dump later at night or during low traffic times.<br><br> When someone illegally disposes of waste, the wastewater treatment plant may not be able to treat the water adequately leading to the discharge of solvents, fuels, and oils that can inhibit or kill the micro-organisms. These organisms are vital part of breaking down organic matter in the treatment process. <br><br> It can also cause permit exceedances that can lead to the City of Phoenix to be fined by Arizona Department of Environmental Quality (ADEQ) or the Environmental Protection Agency (EPA) costs that could be passed down to residents. <br><br> It affects everyone including the safety of workers. The sewer is not just a series of pipes. There are manholes, metering stations and sampling vaults that require employees to work in as confined space entrants. Fumes from fuels or solvents dumped in the sewer can be harmful to employees. <br><br> Wastewater treatment plants expend a lot more time, energy (electricity), and chemicals to treat wastewater containing fuel, oil, and solvents. The additional time needed to clean and treat illegally dumped substances is costly and can affect future costs for all residents. <br><br> <p>All fuels, solvents and oils must be recycled or hauled off and disposed of by a licensed waste hauling company. For more information on hazardous waste management visit: <a target="_blank" href="http://www.azdeq.gov/hazwaste">http://www.azdeq.gov/hazwaste</a></p> <p> <strong> <em>If you see someone illegally dumping in your neighborhood, please call 602-261-8000.</em> </strong> </p><p></p><strong><br>About Phoenix Water</strong> <br> The City of Phoenix Water Services Department is more than 100 years old and treats and distributes tap water to 1.7 million customers daily. Phoenix Water manages the city's sewer system and handles wastewater treatment operations for 2.5 million residents in five Valley cities. Infrastructure includes 7,050 miles of water lines, 4,935 miles of sewer lines, eight treatment plants, 52,000 fire hydrants and 98,216 manholes. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supply is in very good shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on crops, wetlands, and energy production.<br><br><p>Facebook, Instagram, and Twitter: @PHXWater<br></p><p> </p><p><strong></strong></p><strong>Media Contact: </strong><br> Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507<br><span style="background-color:window;color:windowtext;font-size:10pt;">Email: </span><a target="_blank" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" style="background-color:window;font-size:10pt;">athena.sanchez@phoenix.gov</a><br>​<br></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Water Debuts New Activity Book with Stormwater Hopperhttps://www.phoenix.gov/newsroom/water-services/1611Water Services11/6/2020 4:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1611/Newsroom_Water_039.pngPhoenix Water Debuts New Activity Book with Stormwater Hopper<div class="ExternalClassFD399D5EEAA74C3DACE9F8EDC4F48638"><html> <p>​<span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">Phoenix Water’s mascot, Hopper, is a friendly desert toad that represents stormwater education. In Hopper’s newly released activity book, <em>Hopper’s Stormwater Adventure</em>, students go on a journey to discover what happens to rainwater that flows into the storm drain. One of Hopper’s most important messages is that stormwater runoff flows untreated into washes, rivers, canals and retention or detention basins and it’s the community’s duty to protect the water.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">The activity and coloring pages throughout the ten-page book teach students how to protect stormwater and prevent pollution in the storm drain. Hopper takes students through a maze to learn where stormwater goes on page three. On page six, students fill in the blank using a secret code teaching them how to protect stormwater. Students test their knowledge on pages seven and eight by selecting which Hopper is preventing stormwater pollution. By the end, students will know that only rain belongs in the storm drain!</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">The activity book is available for download on Phoenix Water’s digital education page, Water Education from the Cloud. In addition to Hopper’s activity book, the water education page offers water conservation resources for all ​ages including activity books for Phoenix Water mascots Wayne Drop and Loo Poo, games, learning videos for kids and adults, and lesson plans for the educators to use at home. The new webpage, launched this summer, provides fun, learning entertainment for the whole family.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">Phoenix Water continues to add new content to the page t​hroughout the year. To download Hopper’s new activity book, and check out Phoenix Water’s digital education page, visit </span><a href="/waterservices/watercloud" target="_blank"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">phoenix.gov/watercloud</span></a><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">To learn more about stormwater in Phoenix, visit </span><a href="/waterservices/envservices/stormwater-program" target="_blank"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">phoenix.gov/stormwater</span></a><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">And remember, only rain in the storm drain!</span><br></p> <p>​<br></p> <span style="font-weight:700;box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;">Media Contact: </span> <br style="box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;"> <span style="box-sizing:border-box;color:windowtext;background-color:window;font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Athena S​anchez</span> <br style="box-sizing:border-box;font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;"> <div style="box-sizing:border-box;"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Public Information Officer, Phoenix Water <br style="box-sizing:border-box;">Cell: 602-621-0507</span> </div> <div style="box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Email: </span> <a style="background:transparent;transition:all 0.2s ease-in-out 0s;box-sizing:border-box;" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" target="_blank"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">athena.sanchez@phoenix.gov</span> </a> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">​​​</span> <br> <br> </div> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept

 

 

Water ServicesPHXWaterhttps://www.phoenix.gov/waterservicesWater Serviceswater-servicesWater Depthttps://www.youtube.com/user/cityofphoenixazhttps://nextdoor.com/agency-detail/az/phoenix/city-of-phoenixphxwaterphxwaterTwitter

 

 

Face Coverings Requiredhttps://www.phoenix.gov/newssite/Lists/AdBox/DispForm.aspx?ID=18https://www.phoenix.gov/newssite/Lists/AdBox/Attachments/18/Mask_Slider.jpgFace Coverings Required<div class="ExternalClass5E1C8ECD68C34BF2BE3CC99850DFEE02"><html>​Every person in the city of Phoenix, ages two and over, shall cover their nose and mouth whenever they are away from their home or residence. Learn more about this declaration<br></html></div>Newshttps://www.phoenix.gov/newsroom/em-and-hs/13536/19/2020 8:18:55 PM4/30/2021 8:18:55 PM

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