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Water Department Impacted Services Updatehttps://www.phoenix.gov/newsroom/water-services/1070Water Services3/19/2020 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1070/Newsroom_Virus_Impacts.pngWater Department Impacted Services Update<div class="ExternalClass910B6D5624FB4B32A34420EC686B093A"><html> <a target="_blank" href="/newsroom/em-and-hs/1054">​<strong>See all City of Phoenix Impacted Services</strong> </a> <br> <span id="ms-rterangepaste-start"></span><em style="font-size:13.3333px;">Use Translate button to read in another language</em>​ <span id="ms-rterangepaste-end"></span><br> <strong style="font-family:Calibri;"> <br>What services is the Water Services Department providing by appointment only?<br>​<br></strong><strong style="font-family:Calibri;">Infrastructure Record Services - 8th Floor</strong><p><span style="font-family:Calibri;">Email <a target="_blank">IRSPUBLICCOUNTER.WSD@PHOENIX.GOV</a> or call <span style="background:white;color:black;">602-495-5601<br></span><strong>Assets and Development Planning – 8th Floor<br></strong></span><span style="font-family:Calibri;"><strong>Procurement and Bid Drop-Off Services - 9th Floor<br></strong></span><span style="font-family:Calibri;">For questions related to solicitations or procurement activities, please visit <a href="https://solicitations.phoenix.gov/" target="_blank">https://solicitations.phoenix.gov/</a><strong><br></strong></span></p><strong><br>What are my options to pay my bill?</strong> <br> <ul dir="" style=""> <li>City Services Pay Stations remain open for business</li> <li>Visit your local Chase Bank to pay in person</li> <li>Pay Online 24/7/365 at Phoenix.gov/PayOnline</li> <li>Pay Using the Telephone Messaging System 24/7/365 call (602) 262-6251 and follow the prompts<br></li> <li>Call Phoenix Customer Services Monday – Friday 8 a.m. to 5 p.m. at (602) 262-6251<br></li> </ul> <p> <strong>Is Phoenix's drinking water safe?</strong><br> Yes. The City of Phoenix disinfects drinking water prior to delivery to customers. We utilize multiple steps in our treatment process that physically remove and chemically inactivate viruses and bacteria, including the virus that causes COVID-19. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to drinking water treatment processes. The city continuously monitors and test our water throughout the treatment process and distribution system to ensure its quality and safety.  </p> <p> <strong>Do I need to purchase bottled water?</strong><br> No. Phoenix Water Services will continue to deliver safe drinking water to your tap 24/7/365. </p> <p> <strong>Can the COVID-19 virus spread through sewerage systems? </strong><br> Th e World Health Organization has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment." </p><p> <a target="_blank" href="/newsroom/em-and-hs/1054"> See all City of Phoenix Impacted Services </a> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
“Flushable Wipes” Are Not Flushablehttps://www.phoenix.gov/newsroom/water-services/1077Water Services3/20/2020 6:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1077/Newsroom_Water_020.png“Flushable Wipes” Are Not Flushable<div class="ExternalClass00EA44BADD93421F813AB292F8B445F3"><html> While many people are having a difficult time finding and purchasing toilet paper, it is causing an existing problem to become an even bigger one. Despite what packaging says, flushable wipes are in fact not flushable. Only the three P’s belong in the toilet: pee, poo, and (toilet) paper. All other items should be properly disposed in the trash.<br> <br>You may be asking yourself, why is this such a big deal? We operate the Southwest’s largest wastewater treatment plant so it’s really important our infrastructure remains up and running smoothly during this healthcare emergency. In our wastewater treatment system, anything that is not the three P’s will clog our pumps and lift stations that help transport wastewater to the treatment plant. It is a messy job for our staff to clean up.<br> <br>Next time you go to flush, remember that there is no such thing as a flushable wipe and remember to only flush the three P’s: pee, poo, and (toilet) paper.​<br></html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
City of Phoenix to Launch Inaugural Stormwater Awareness Weekhttps://www.phoenix.gov/newsroom/water-services/841Water Services1/13/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/841/80130818_2493578734086526_2119396752317480960_o.pngCity of Phoenix to Launch Inaugural Stormwater Awareness Week<div class="ExternalClass70182105A89B482C98E7DA152DB115BB"><html> <p><span style="background-color:window;color:windowtext;font-size:10pt;">With an unusually wet winter underway, Phoenix Water Services is kicking off the new year with a focus on stormwater pollution prevention. The utility's first-ever Stormwater Awareness Week is set for January 20 – 26. </span> <br> </p> <p>A number of Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.<br></p> <p>“As the fifth largest city in the nation, we have the ability to reach a lot of people with this important campaign," says Phoenix Mayor Kate Gallego. “We hope Stormwater Awareness Week will not only educate, but also motivate folks to make smart choices when it comes to preserving the quality of stormwater in our desert city."     <br></p> <p>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. That polluted stormwater can work its way into storm drains, and eventually to surface water and retention areas.<br></p> <p>“Stormwater is not treated like the wastewater from your kitchen sink or toilet – it goes directly into the environment," says Phoenix Water Services Director Kathryn Sorensen. “Our actions matter, so it is important that we take simple steps every day to prevent stormwater pollution."<br></p> <p>Simple actions to reduce stormwater pollution include:</p> <ul style="list-style-type:disc;"> <li>Disposing trash, recyclables and chemicals properly like detergent, paint, medications, etc.</li> <li>Recycling motor oil and maintaining your vehicle to prevent leaks</li> <li>Cleaning up after your pet</li> <li>Using lawn-chemicals sparingly and always following manufacturer's directions</li> <li>Properly disposing leftover paint and household chemicals at a household hazardous waste event</li> <li>And please remember - only rain in the storm drain <br></li> </ul> <p>“Everyone has a role in stormwater pollution prevention, and by taking these simple actions our efforts can go a long way in keeping our rivers clean and beautiful for generations to come," says Councilwoman Thelda Williams, chair of the Transportation, Infrastructure and Innovation Subcommittee.<br></p> <p>To learn more about the City of Phoenix Water Services Department Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, please visit phoenix.gov/stormwater.​​​<br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Takes Additional Steps to Ensure Broad Access to Clean, Safe, Affordable Waterhttps://www.phoenix.gov/newsroom/water-services/561Water Services11/1/2019 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/561/Newsroom_Water_022.jpgPhoenix Takes Additional Steps to Ensure Broad Access to Clean, Safe, Affordable Water<div class="ExternalClass5D5A92F664E54D2EBF0680DA117B2A32"><html> ​Phoenix Mayor Kate Gallego recently announced an initiative that puts water equity front and center for Phoenix Water Services.<br><br> According to the U.S. Water Alliance, water equity occurs when all communities have access to clean, safe, affordable drinking water and wastewater services; are resilient in the face of climate risks; have a role in decision-making processes related to water management in their communities; and share in the economic, social, and environmental benefits of water systems. <br><br> Mayor Gallego stated, “Smart and equitable water management fosters opportunity for the entire community and is the right thing to do."<br><br> The announcement of the Water Equity Initiative comes after Phoenix Water asked its citizens' advisory committee to examine the issues of water equity more closely.  The citizens' committee—all representatives of the broader community—will examine current utility billing charges and procedures.<br><br> Citizens' Water/Wastewater Rate Advisory Committee Chairman Richard Rea noted, “The city of Phoenix is fortunate to have a world-class water utility committed to making certain all residents will continue to have to quality water now and in the future. The citizens' committee plays a vital role in monitoring operations and reviewing changes in the department to ensure they align with this overarching goal."<br><br> The city has a robust program to assist customers who cannot pay their City Services Bill.  The committee will consider whether this program is adequately funded.  The committee will also consider whether the city is investing properly in aging pipelines in struggling neighborhoods; the appropriate trajectory and pace of the city's water facility beautification program; and efforts to create a water workforce pipeline in the community. <br><br> Phoenix Water Services Director Kathryn Sorensen stated, “Water equity is an important and complex subject.  We are grateful to our citizens' committee for their thoughtful, thorough consideration of these issues."<br><br> Councilmember Carlos Garcia added, “Water is the foundation of health and economic vitality in a desert city. The Water Equity Initiative shows Phoenix is continuing to move in the right direction with innovative management strategies that ensure access to clean, safe, affordable water for everyone, especially those in our most vulnerable communities."<br><br> The committee will be asked to report back their findings to City Council next fall. ​​<br> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Phoenix Receives Sustainable Water Utility Management Awardhttps://www.phoenix.gov/newsroom/water-services/558Water Services10/31/2019 8:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/558/Newsroom_Water_0002b.jpgPhoenix Receives Sustainable Water Utility Management Award<div class="ExternalClass8083DA8EFBC24E828F7EF5124E4184AA"><html> <p>​The City of Phoenix Water Services Department was recently honored by the Association of Metropolitan Water Agencies (AMWA) with a top utility management award. The announcement came at AMWA's 2019 Executive Management Conference. Phoenix Water was one of the fifteen systems that received the Sustainable Water Utility Management Award for achieving a balance of innovative and successful efforts in areas of economic, social and environmental endeavors.</p> <p style="color:rgb(68, 68, 68);font-size:13px;font-style:normal;font-variant:normal;font-weight:400;letter-spacing:normal;line-height:1.6;margin-bottom:10px;margin-left:0px;margin-right:0px;margin-top:0px;orphans:2;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;">“AMWA awards spotlight the exceptional advances of public drinking water utilities that lead the nation toward sustainability through innovative management practices, executive leadership and employee commitment," said AMWA President Steve Schneider, General Manager of Saint Paul Regional Water Services. “Communities that rely on AMWA's 2019 award winning utilities for safe, clean drinking water can also take pride in their outstanding utility management performance." <br></p> <p style="color:rgb(68, 68, 68);font-size:13px;font-style:normal;font-variant:normal;font-weight:400;letter-spacing:normal;line-height:1.6;margin-bottom:10px;margin-left:0px;margin-right:0px;margin-top:0px;orphans:2;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;">Some of the successes that separated Phoenix Water from other municipal utilities include the acquisition of water resources to meet demand 100 years into the future; reduced energy consumption through the adoption of electronic processes such as automated meter reading; and 140 million gallons of wastewater recycled, daily.<br></p> <p style="color:rgb(68, 68, 68);font-size:13px;font-style:normal;font-variant:normal;font-weight:400;letter-spacing:normal;line-height:1.6;margin-bottom:10px;margin-left:0px;margin-right:0px;margin-top:0px;orphans:2;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;">“Phoenix Water prides itself on providing excellent water services, and we work hard to ensure that will have the resources and ability to continue to provide clean, safe and reliable drinking water for generations to come," said Kathryn Sorensen, Phoenix Water Services Director. “Our work will continue to focus on the importance of sustainability and being an innovative public water utility."<br></p> <p style="color:rgb(68, 68, 68);font-size:13px;font-style:normal;font-variant:normal;font-weight:400;letter-spacing:normal;line-height:1.6;margin-bottom:10px;margin-left:0px;margin-right:0px;margin-top:0px;orphans:2;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;">In all, 19 utilities received awards for demonstrating excellence in various areas of utility management.​​<br><br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
New Study Could Help Phoenix with Long-Term Groundwater Managementhttps://www.phoenix.gov/newsroom/water-services/562Water Services10/23/2019 5:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/562/Newsroom_Water_0001b.jpgNew Study Could Help Phoenix with Long-Term Groundwater Management<div class="ExternalClassF120D663FD534BCB9BE63D848AA13FDB"><html> <p><span style="color:windowtext;font-family:hind, "open sans", sans-serif;font-size:16px;background-color:window;">Phoenix City Council has approved a request for the City to enter into a Joint Funding Agreement (JFA) with the United States Geological Survey (USGS) to conduct a microgravity survey of groundwater in Phoenix's Northeast Aquifer. This agreement comes as the Water Services Department is preparing for shortages on the Colorado River.</span></p> <p style="line-height:18px !important;font-family:hind, "open sans", sans-serif !important;font-size:16px !important;margin-bottom:14px;box-sizing:border-box;">“This investment will assist us in planning for the long-term sustainability of Phoenix and works in tandem with other sustainability measures that we are pursuing at the city," says Mayor Kate Gallego.​<br style="box-sizing:border-box;"></p> <p style="line-height:18px !important;font-family:hind, "open sans", sans-serif !important;font-size:16px !important;margin-bottom:14px;box-sizing:border-box;">This particular aquifer was selected because Phoenix intends to recharge additional water in this area in preparation for shortages on the Colorado River.  During times of shortage, the water would be pulled back out of wells.<br style="box-sizing:border-box;"></p> <p style="line-height:18px !important;font-family:hind, "open sans", sans-serif !important;font-size:16px !important;margin-bottom:14px;box-sizing:border-box;">Phoenix Water Services Director Kathryn Sorensen explains, “The findings of this survey could provide valuable information regarding aquifer changes over time that result from both pumping and recharge activities.  This will allow us to make better decisions regarding the sustainable management of the aquifer in northern Phoenix over time."<br style="box-sizing:border-box;"></p> <p style="line-height:18px !important;font-family:hind, "open sans", sans-serif !important;font-size:16px !important;margin-bottom:14px;box-sizing:border-box;">Smart water planning is essential to the health and economic vitality of a desert city and the research acquired from this survey will provide a baseline of groundwater conditions in the area, allowing the utility to be prepared for any contingency in the future.<br style="box-sizing:border-box;"></p> <p style="line-height:18px !important;font-family:hind, "open sans", sans-serif !important;font-size:16px !important;margin-bottom:14px;box-sizing:border-box;">“The USGS is an expert in the scientific method used to monitor aquifer changes that could have an impact on our current and future water storage," said Councilwoman Thelda Williams, chair, Transportation, Infrastructure and Innovation Subcommittee. “This partnership is an important investment that will provide necessary research and measurements to make informed water management decisions."​​​<br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesWater Dept
Largest Wastewater Treatment Biogas-to-Renewable Natural Gas Facility Opens in Phoenixhttps://www.phoenix.gov/newsroom/water-services/560Water Services4/25/2019 4:00:00 PMhttps://youtu.be/l7j8I8kbCD0Largest Wastewater Treatment Biogas-to-Renewable Natural Gas Facility Opens in Phoenix<div class="ExternalClassE1A0A87829FC41AE927850FD7B39D400"><html> <p>​Mayor Kate Gallego and the City of Phoenix Water Services Department celebrate the opening of the largest wastewater treatment biogas-to-renewable natural gas facility in the U.S.<br></p> <p>The gas is a result of the natural breakdown of organic matter in the wastewater treatment process. Prior to this operation, the majority of this gas was burned off using flares. Through this new effort, 600,000 cubic feet of gas will be treated annually and transferred to a nearby commercial gas pipeline, where it will be sold on the open market as green energy. This facility is the largest wastewater treatment biogas-to-renewable natural gas facility of its kind in the United States. <br></p> <p>The project is expected to produce $1.2 million in annual revenue, to be shared among the cities that jointly own the 91<sup>st</sup> Avenue Wastewater Treatment Plant. The 91<sup>st</sup> Avenue Wastewater Treatment Plant is the largest wastewater treatment plant in Arizona and the Southwest. It is jointly owned by the cities of Glendale, Mesa, Phoenix, Scottsdale, and Tempe.​<br></p> </html></div>https://www.phoenix.gov/waterservicesVideowater-servicesWater Dept
Proposed Phoenix Water Rate Increasehttps://www.phoenix.gov/newsroom/water-services/480Water Services10/22/2018 6:00:00 PM  ​https://youtu.be/GiVwmLcF2T4 Proposed Phoenix Water Rate Increase<div class="ExternalClass7263099E3B01499F8445CF3262FAEA7A"><html> <p>​<span aria-hidden="true" id="ms-rterangepaste-start"></span><span style="color:rgb(17, 17, 17);font-family:roboto, arial, sans-serif;font-size:14px;white-space:pre-wrap;">The City of Phoenix Water Services Department is recommending a 6% increase for water rates in 2019 and a 6% increase for water rates in 2020. With shortages looming on the Colorado River, we must build the infrastructure needed to pump and move alternative water supplies to portions of our distribution system normally served with Colorado River water. The rate increase will also provide funding for resources needed to invest in rehabilitation and replacement of the pipes, treatment plants, pumps, reservoirs, and wells that ensure reliable delivery of the city's drinking water. For more information, visit www.phoenix.gov/water.</span><span aria-hidden="true" id="ms-rterangepaste-end"></span><br></p> </html></div>https://www.phoenix.gov/waterservicesVideowater-servicesWater Dept

 

 

Water ServicesPHXWaterhttps://www.phoenix.gov/waterservicesWater Serviceswater-servicesWater Dept

 

 

Health Alert: Coronavirus Disease (COVID-19)https://www.phoenix.gov/newssite/Lists/AdBox/DispForm.aspx?ID=16https://www.phoenix.gov/newssite/Lists/AdBox/Attachments/16/S275a.jpgHealth Alert: Coronavirus Disease (COVID-19)<div class="ExternalClass6158472297AD4DAC86558FE3A36DD428"><html>Read the City of Phoenix impacted services update; one comprehensive page to track what's open and operating and what's temporarily impacted.<br></html></div>Newshttps://www.phoenix.gov/newsroom/em-and-hs/10543/9/2020 10:17:13 PM5/30/2020 10:17:13 PM

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