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City of Phoenix Enacts Changes to City Services as Response to Coronavirushttps://www.phoenix.gov/newsroom/em-and-hs/1032Emergency Management & Homeland Security3/13/2020 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1032/Coronavirus_PHXNewsroom.jpgCity of Phoenix Enacts Changes to City Services as Response to Coronavirus<div class="ExternalClass4D598E20ADEF4656AFCDEB9FEEC6E3A6"><html> <h3> <a href="/newsroom/em-and-hs/1054" target="_blank">Please See Updated Information About Impacted Services</a> <br> </h3>The information on this page was valid at time of publication, but is now outdated. Please see the <a href="/newsroom/em-and-hs/1054" target="_blank">current City of Phoenix Impacted Service page for up-to-date information.​</a><br><br><br><br><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><span style="color:rgb(127, 127, 127);">In response to worldwide developments surrounding the Coronavirus, including the President of the United States declaring a national emergency, the city of Phoenix is taking action to ensure the safety and well-being of Phoenix's residents, businesses, visitors and its own employees. </span><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><span style="color:rgb(127, 127, 127);">These actions are the result of lengthy discussions with city leaders from all departments and at all levels. These decisions were also made based on guidance from the Centers for Disease Control and Prevention, the Arizona Department of Health Services and the Maricopa County Public Health Department. The goal is to reduce the possibility of community spread of Coronavirus by reducing large group gatherings and encouraging the use of “social distancing."</span><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><strong style="color:rgb(127, 127, 127);">EFFECTIVE IMMEDIATELY:</strong><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><strong style="color:rgb(127, 127, 127);">Temporary closures, suspensions and cancellations:</strong><br style="color:rgb(127, 127, 127);"><ul><li><span style="color:rgb(127, 127, 127);">Human Services:</span></li><ul><li><span style="color:rgb(127, 127, 127);">All 15 city Senior Centers are closed: details on lunch service will be provided to each Senior Center member</span></li><li><span style="color:rgb(127, 127, 127);">VITA – Volunteer Income Tax Assistance Program: Details on which locations are closed will be on the city website </span><a target="_blank" href="/"><span style="color:rgb(127, 127, 127);">Phoenix.gov</span></a></li><li><span style="color:rgb(127, 127, 127);">Head Start home visits are suspended</span></li></ul><li><span style="color:rgb(127, 127, 127);">Parks & Recreation: All classes and programs at recreation and community centers are suspended, although community centers remain open. This includes: </span></li><ul><li><span style="color:rgb(127, 127, 127);">Youth and Adult Sports Leagues </span></li><li><span style="color:rgb(127, 127, 127);">Adaptive Recreation </span></li><li><span style="color:rgb(127, 127, 127);">PAC Afterschool programs located in school districts that have suspended school operations</span></li></ul><li><span style="color:rgb(127, 127, 127);">All Library in-branch programs are either suspended or cancelled during this time, although buildings remain open</span></li><li><span style="color:rgb(127, 127, 127);">Office of Youth and Education's AARP literary programs are cancelled</span></li><li><span style="color:rgb(127, 127, 127);">Community Meetings and Outreach Events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time</span></li><li><span style="color:rgb(127, 127, 127);">Large gatherings: It is recommended that all large gatherings on city property be postponed </span></li><li><span style="color:rgb(127, 127, 127);">The Convention Center, Municipal Court and Aviation will make business decisions based on their contractual or other oversight governance</span></li><li><span style="color:rgb(127, 127, 127);">In-person Service Offered at City Facilities: Recommendations are to use as much online services as possible where available</span></li><li><span style="color:rgb(127, 127, 127);">Other than Senior Centers, all city facilities are currently open</span></li></ul><strong style="color:rgb(127, 127, 127);">The following areas are open, but being evaluated daily:</strong><br style="color:rgb(127, 127, 127);"><ul><li><span style="color:rgb(127, 127, 127);">City Hall and other city facility services </span></li><li><span style="color:rgb(127, 127, 127);">Libraries</span></li><li><span style="color:rgb(127, 127, 127);">Parks recreation centers </span></li><li><span style="color:rgb(127, 127, 127);"><span style="">City Services Customer Pay Stations</span><br style=""></span></li><li><span style="color:rgb(127, 127, 127);">Family Advocacy Center </span></li><li><span style="color:rgb(127, 127, 127);">One Stop Career Services </span></li><li><span style="color:rgb(127, 127, 127);">City Council meetings and Boards and Commission meetings including limitations on public attendance</span></li></ul><strong style="color:rgb(127, 127, 127);">City services currently continuing to operate:</strong><br style="color:rgb(127, 127, 127);"><ul><li><span style="color:rgb(127, 127, 127);">Online services </span></li><li><span style="color:rgb(127, 127, 127);">Police, Fire and 911 </span></li><li><span style="color:rgb(127, 127, 127);">Trash and recycling services </span></li><li><span style="color:rgb(127, 127, 127);">Water and wastewater </span></li><li><span style="color:rgb(127, 127, 127);">Planning and Development services </span></li><li><span style="color:rgb(127, 127, 127);">Public Transit including Dial-a-Ride </span></li><li><span style="color:rgb(127, 127, 127);">Street Maintenance </span></li><li><span style="color:rgb(127, 127, 127);">Finance and Procurement </span></li><li><span style="color:rgb(127, 127, 127);">Human Resources </span></li><li><span style="color:rgb(127, 127, 127);">Outdoor city parks </span></li></ul><span style="color:rgb(127, 127, 127);">The following resources are available for the public to keep connected with essential city services:</span><br style="color:rgb(127, 127, 127);"><ul><li><a target="_blank" href="/newsroom"><span style="color:rgb(127, 127, 127);">Phoenix.gov/Newsroom</span></a><span style="color:rgb(127, 127, 127);">: The city's own news website where updates will be posted as they happen.</span><br style="color:rgb(127, 127, 127);"></li><li><span style="color:rgb(127, 127, 127);">Social Media: Information will be updated regularly on </span><a target="_blank" href="https://www.facebook.com/cityofphoenixaz"><span style="color:rgb(127, 127, 127);">Facebook</span></a><span style="color:rgb(127, 127, 127);"> and </span><a target="_blank" href="https://www.twitter.com/cityofphoenixaz"><span style="color:rgb(127, 127, 127);">Twitter</span></a></li><li><a target="_blank" href="/atyourservice"><span style="color:rgb(127, 127, 127);">Phoenix.gov/AtYourService</span></a><span style="color:rgb(127, 127, 127);">: The city's online portal to access and make requests for many city services.​</span><br style="color:rgb(127, 127, 127);"></li><li><a target="_blank" href="/"><span style="color:rgb(127, 127, 127);">Phoenix.gov</span></a><span style="color:rgb(127, 127, 127);">: The homepage for all Phoenix departments </span></li><li><a target="_blank" href="/phxtv?FilterCategory=Title&FilterValue=PHXTV%20Live%20Stream&"><span style="color:rgb(127, 127, 127);">Phoenix.gov/PHXTV</span></a><span style="color:rgb(127, 127, 127);">: The city's 24-hour streaming service broadcasting programming from PHXTV, the city's own TV channel.​</span><br style="color:rgb(127, 127, 127);"></li><li><span style="color:rgb(127, 127, 127);">311 Assistance: The city has activated a 311-system to answer questions. People should call 602-262-3111</span></li></ul><p><span style="color:rgb(127, 127, 127);">In addition, the city's Human Resources Department is working with departments to encourage teleworking for city staff where applicable. </span><br style="color:rgb(127, 127, 127);"><br style="color:rgb(127, 127, 127);"><span style="color:rgb(127, 127, 127);">The City's Office of Emergency Management continues to monitor the Coronavirus health emergency around the clock and will provide updates to city customers as they become available.​​</span><br style="color:rgb(127, 127, 127);"><br></p></html></div>https://www.phoenix.gov/emergencyNewsem-and-hsCity of Phoenix Coronavirus GraphicEM & HS#ReadyPHX #PublicHealth #MaricopaHealthy @AZDHSPublic Health, Coronavirus, OSHEM, COVID-19, CDCMatt Heil602-697-7954602-534-0108matthew.heil@phoenix.govhttps://www.phoenix.gov/newssite/Lists/MediaContact/Attachments/5/Matt_Heil.jpgPHX Communications Office602-262-7177contactus@phoenix.govhttps://www.phoenix.gov/newssite/Lists/MediaContact/Attachments/47/CommOffice2.pngCityofPhoenixAZ

 

 

Phoenix Requires Face Coverings; Frequently Asked Questionshttps://www.phoenix.gov/newsroom/em-and-hs/1353Emergency Management & Homeland Security7/6/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1353/Newsroom_Mask.jpgPhoenix Requires Face Coverings; Frequently Asked Questions<div class="ExternalClassE87F6CDC13EA4804956CBD02164AC50E"><html> <p> <a target="_blank" href="/newssite/Documents/MaskUp%20FAQ%20Publisher.pdf">Download this page in English (PDF)​​</a> <a target="_blank" href="/newssite/Documents/MaskUp%20FAQ%20Publisher%20Spanish.pdf">or Spanish (PDF)​</a><br><br><strong>Update:</strong> <strong><em>The Maricopa County Board of Supervisors issued an order for all of Maricopa County that includes persons over the age of two to wear face coverings in public. The County Order does apply to Phoenix and amends the age requirement of the Phoenix declaration. </em></strong><br><br>​Given the rise in COVID-19 cases throughout Arizona, Phoenix Mayor Kate Gallego and the City Council issued a declaration that requires people to cover their nose and mouth whenever they are away from their home or residence and unable to physically distance.<br><br> The declaration goes into effec​​t on Saturday, Jun​e 20, 2020 at 6 a.m. and requires every person in the city of Phoenix, ages two and over [amended by County Order], shall cover their nose and mouth whenever they are away from their home or residence and within six feet of another person who is not a member of their family or household. <br><br> Any business whose employees cannot observe physical distancing, must require face coverings; including those that interact with the public. Businesses also have the right to refuse service to anyone not wearing a face covering. <a target="_blank" href="/newssite/Documents/MaskUp%20-%20Poster%20FINAL.pdf">Here are some suggested signs that can be used in Phoenix businesses. ​</a><br><br> This requirement was enacted on Friday, June 19, 2020, by the city of <a target="_blank" href="/newssite/Documents/Mayor%27s%20Declaration_06-19-20.pdf">Phoenix Mayor and City Council by a declaration​</a> necessary to public safety and welfare, in particular to mitigate the spread of COVID-19. </p> <h2>Frequently Asked Questions (FAQs) </h2> <p> </p><h3> What is considered a face covering?</h3><p>A face covering is considered any type of fabric or cloth that can safely cover your nose and mouth. These can be store-bought (mask, scarf or bandana) or home-made using traditional fabrics used for clothing and other materials (cotton, poly-blends, etc.) A face covering must cover the nose and mouth. Learn more about face coverings and how to wear them. </p><p><a target="_blank" href="https://www.cdc.gov/coronavirus/2019-ncov/downloads/diy-cloth-face-covering-instructions.pdf">CDC Cloth Face Covering PDF</a> English<br><a target="_blank" href="https://www.cdc.gov/coronavirus/2019-ncov/downloads/fs-Important-information-cloth-face-covering-esp.pdf">CDC Revestimiento facial de tela PDF</a> Spanish<br><a target="_blank" href="https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-to-wear-cloth-face-coverings.html">CDC How To Wear Your Face Covering PDF</a> English<br><a target="_blank" href="https://www.cdc.gov/coronavirus/2019-ncov/downloads/cloth-face-covering_SP.pdf">CDC Cómo Usar su Cubierta Facial​ PDF</a> Spanish<br></p><h3> Who is required to wear a face covering?</h3><p>All people in the city of Phoenix, ages 6 and older, shall have possession of a face covering described in the <a target="_blank" href="https://directorsblog.health.azdhs.gov/cloth-face-coverings-what-you-need-to-know/">Arizona Department of Public Health Face Covering Guidance issued on May 21, 2020</a>. This declaration says people are to use them when away from their homes and whenever they are within six feet of another person who is not a member of their family or household.<br></p><h3> Who are exempt from wearing a face covering?</h3> <ul> <li><span id="ms-rterangepaste-start"></span>Those with a medical condition, mental health condition, developmental disability, or are otherwise covered under the Americans with Disabilities Act.<span id="ms-rterangepaste-end"></span>Children under two years old [ amended by County Order].<br></li> <li>People whose religious beliefs prevent them from wearing a face covering.<br></li> <li>Restaurant patrons while they are eating and/or drinking.<br></li> <li>Individuals exercising outdoors or while walking or exercising with other people from the same household, if physical distancing of 6 feet from others who are not your family members can be maintained.<br></li> <li>People engaging in organized group or team sports, exercise or other physical activities where it is not practicable or feasible to wear a mask or physically distance.<br></li> <li>People in settings where it is not practical or feasible to wear a face covering, including when obtaining or rendering goods or services, such as the receipt of dental services or medical treatments.</li> </ul> <h3> Do I need to wear a face covering when I am exercising?</h3><p>No, persons exercising outdoors, or while walking or exercising with other persons of the same household, as long as physical distancing of 6 feet from others is maintained do not have to wear a face covering. People are not expected to wear a mask while swimming. Physical distancing should be adhered to as much as possible in pool settings.</p> <p>Persons exercising indoors must wear a face covering when it is difficult or impossible to maintain physical distancing of 6 feet. <br></p><h3> I work outsi​de, do I need to wear a mask?     </h3> <p>People working outside while following CDC guidelines and adhering to physical distancing of 6 feet do not need to wear the mask.​</p> <h3> What do I do if I go out to eat?   </h3> <strong></strong> <ul> <li>Restaurant patrons do not have to wear a mask when they are eating or drinking at their table or seating area.<br></li> <li>Restaurants should be making every effort to provide physical distancing  of 6 feet in their seating areas.<br></li> <li>Restaurant staff must be wearing masks. </li> </ul> <h3> I had COVID-19 but am recovered, so do l need to wear a face covering?   </h3> <p>Yes. The medical community is unclear at this time if having recovered from COVID-19 provides future immunity. </p><h3> How will this requirement be enforced?     </h3> <p>We intend to lead with education and providing information to the community.  </p> <ul> <li>Officers will work to educate the public on this order and when possible will have masks on hand to provide to people who do not have one.<br></li> <li>Upon complaint, available officers will share information with residents who are not in compliance with the order.  This will include CDC guidelines suggesting wearing cloth face coverings in public settings where social distancing is difficult to maintain. ​</li> </ul> <p>​​​<span id="ms-rterangepaste-start"></span><a target="_blank" href="/newsroom/em-and-hs/1054"><strong>See Impacted Services Updates</strong> ​</a>to learn what's impacted or closed and what's still operating with city ​services and facilities.<br></p> </html></div>https://www.phoenix.gov/emergencyNews
City of Phoenix Impacted City Services Updatehttps://www.phoenix.gov/newsroom/em-and-hs/1054Emergency Management & Homeland Security7/6/2020 8:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1054/COVID-19-New_News_Image.jpgCity of Phoenix Impacted City Services Update<div class="ExternalClass335E2401648E473FB30595DA3994B086"><html> <p> <span id="ms-rterangepaste-start"></span> <a target="_blank" href="/newssite/Documents/COVID19_Newsroom_Main_SP.pdf">Read this page in Spanish. Lea esta página​ en español (PDF)</a> <br><span id="ms-rterangepaste-start"></span><em>Use Translate button to read in another language​​</em></p><h3><strong>Face Coverings Required</strong><br></h3><p>A new declaration has been issued: <strong>Every person in the city of Phoenix, ages six and over, shall cover their nose and mouth whenever they are away from their home or residence and within six feet of another person who is not a member of their family or household</strong>. <a href="/newsroom/em-and-hs/1353" target="_blank"><strong>Read complete details about this public safety declaration</strong></a>.</p><p> </p><h3><strong>Updated!</strong> Resources Page<br></h3><p>Looking for more resources? <a target="_blank" href="https://Phoenix.gov/Resources"><strong>Visit the Coronavirus Business & Resident Resources page</strong></a>. Residents w​ith questions about city services and programs affected by service changes can call <strong>(602) 2​62-3111</strong> or e-mail <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="mailto:contactus@phoenix.gov">contactus@phoenix.gov​</a>.​​​​​​​​​ ​​​<br><br></p><span id="ms-rterangepaste-end"></span> <h3 style="line-height:1.4;">Downtown City Buildings Are Now Access<span style="letter-spacing:-0.4px;background-color:window;"> b</span><span style="letter-spacing:-0.4px;background-color:window;">y Appointment Only </span></h3><p></p><p><strong>Downtown City Buildings </strong><strong>By Appointment Only </strong>- In an effort to continue providing necessary city services, while protecting the health and safety of customers and employees in our facilities, the city of Phoenix is taking additional measures to limit foot traffic at the city’s downtown buildings. Beginning Monday, March 23, only people with appointments for service will have access to <strong>P​hoenix City Hall, the Calvin C. Goode Municipal Building, and the Public Transit Department administration building</strong>. <a target="_blank" href="/newsroom/public-works/1084">Read more about the changes</a>. You can also <a target="_blank" href="/Documents/CityServicesAppointmentContactList.pdf">download a contact list to make appointments (PDF)</a> for city services.​<br> <br></p><h3> City Services and Facilities Currently Closed or Impacted<br></h3><p>Residents with questions about city services and program​s affected by Coronavirus precautionary measures​ can call<strong> (602) 262-3111</strong> or e-mail <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="mailto:contactus@phoenix.gov">contactus@phoenix.gov​</a>.<br></p> <ul> <li><p><strong>Alarms Detail </strong>– No walk-in customers accepted. Call (602) 534-0322 for questions about false alarm or permit inquires and payments. <strong><a target="_blank" href="/newsroom/police/1079">Read detailed Alarm impacted services statement​</a></strong></p></li><li><p><strong>ARIZONA@WORK City of Phoenix Job​ Centers</strong> – Shifting to an appointment only model for City services.</p></li><li><p> <strong>Convention Center</strong> – All events at the Phoenix Convention Center and Venues (Orpheum Theatre and Symphony Hall) have been <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="https://www.phoenixconventioncenter.com/Pages/Coronavirus-Protocol.aspx">postponed or rescheduled through May 10</a>. Visit your conference or event organizer’s website for event updates and rescheduled dates. No in-person or phone sales are being taken at the the Phoenix Convention Center Ticket Office at this time. <a target="_blank" href="/newsroom/phoenix-convention-center/1064"><strong>Read detailed Convention Center impacted services statement</strong></a></p></li><li><p><strong>City Council Meetings </strong>– City Council meetings are currently <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="/newsroom/article/1047">being held audience-free</a>. Meetings can be streamed online and residents can provide comments via e-mail or phone.</p></li><li><p><strong>City Hall </strong><span style="font-size:13.33px;">–</span>​ <a target="_blank" href="/newsroom/public-works/1084">Services by appointment only</a></p></li><li><p><strong>City of Phoenix Retirees</strong> – The Phoenix Nationwide office is currently closed, in response to the Coronavirus (COVID-19) health crisis. Customers can <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="https://checkappointments.net/appts/5jrQfKGEir#showModal">schedule a phone appointment </a>to avoid long hold times. Nationwide recomme​nds retirees contact their <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="https://nationwidefinancial.com/media/pdf/NRM-9757AZ-PX.pdf?_ga=2.194075757.157521130.1584644955-2064238597.1584644955">local retirement representative​ </a>to​ address concerns or changes to their investment plan​​</p></li><li><p><strong>Community Meetings </strong>- Community meetings and outreach events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time.</p></li><li><p><strong>Education Programs</strong> <span style="font-size:13.33px;">–</span> Office of Youth and Education's AARP literary programs are canceled.</p></li><li><p><strong>Family Service Centers </strong><span style="font-size:13.33px;">–</span> Shifting to an appointment only model for City services.</p></li><li><p><strong>Fingerprinting</strong> - The City of Phoenix is tempor​​arily suspending fingerprinting services. If you need immediate fingerprinting please use a 3rd party vendor.</p></li><li><p><strong>Head Start</strong> - Home visits are suspended.​​</p></li><li><p><strong>Housing</strong> - <span id="ms-rterangepaste-start"></span><a target="_blank" href="/newsroom/housing/1063"><strong>Read detailed Housing Department impacted services statement​</strong></a></p></li><li><p><strong>Human Resources</strong> – New recruitments and hiring processes will be limited to critical positions citywide; any job interviews will be conducted by video conference. In-person recruitment, selection processes, and new hire events will be temporarily postponed.</p></li><li><p><strong>Job Training Workshops</strong> – Workshops are <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="/newsroom/ced/1046">canceled this week</a></p></li> <li><p> <strong>Libraries</strong> – In addition to our downloadable eRources, Phoenix Public Library locations are offering curbside service with the exception of South Mountain Community Library. Book drops (excluding SMCL) are also open 24/7 to return materials. Visit   <a target="_blank" href="http://phoenixpubliclibrary.org/">http://phoenixpubliclibrary.org</a> for specific hours, locations, reserve materials, download electronic resources or find an online program.</p></li> <li><p> <strong>Municipal Court </strong>– The Phoenix Municipal Court has taken <a target="_blank" href="/court/covid">many active steps and modifications </a>to its operations in response to COVID-19.</p></li><li><p><strong>Parks and Recreation</strong> – <span id="ms-rterangepaste-start"></span>All playgrounds, fitness equipment, basketball and volleyball courts, and sports complexes located within city parks​ are closed​​.​ All restrooms located in city parks are closed. City parks will remain open normal posted hours for residents to enjoy green space, walking paths, dog parks, skate parks, and tennis and pickleball courts, while practicing social or physical distancing.​ Limited access ia available at Papago Park’s Hole in the Rock, Camelback Mountain’s Echo Canyon Trailhead, Piestewa Peak Trailhead, and South Mountain Park’s Pima Canyon Trailhead and Dobbins Lookout. <span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-start"></span>All indoor recreation facilities are closed. All classes and programs, including youth and adult sports leagues, are suspended. Gatherings and events on city park property are canceled or postponed, which includes organizations that have a sports field reservation. Registration for lifeguard and aquatics staff training, and 2020 summer classes, programs and activities are postponed until further notice. The Phoenix Afterschool Center (PAC) program has been suspended. Pueblo Grande Museum is closed and many city-owned facilities that are operated by partner organizations are also closed or have modified hours. <a target="_blank" href="/newsroom/parks-and-recreation/1068"><strong>Read detailed Parks & Recreation impacted services statement (including refunds)</strong></a>  ​</p></li><li><p><strong>Planning and Development Department – </strong>Services will be offered online, by telephone or by appointment only. PDD inspection requests will follow modified practices. Staff has been redeployed to create Remote Customer Service Counters and will answer questions about development and zoning questions by phone or e-mail from your home or private workspace. <a target="_blank" href="/pdd/contact-us">Find a list of direct phone numbers and e-mail addresses for appropriate staff</a>​. If you're unsure who to contact or have general questions about services call (602) 262-7811 or <a target="_blank" href="mailto:ppd@phoenix.gov">email</a>. <a target="_blank" href="/pdd/project-tools">Online project tools</a> are available and <a target="_blank" href="/pdd/onlineservices/electronic-plan-review">new projects and resubmittals</a> can be done electronically. If you have paper plans currently in queue and need assistance to submit plans electronically, please contact the Electronic Plan Review (EPR) Triage Team at (602) 534-5933 or email​​. ​Review (EPR) Triage Team at (602) 534-5933 or <a target="_blank" href="mailto:epr.support@phoenix.gov">email​</a>​​. </p></li><li><p><strong>Property Management Unit </strong>– Only five people will be allowed in the lobby at one time. To facilitate the process, please come prepared with the <a target="_blank" href="/police/property-crimes/property-management-unit">Property Release Form</a> already completed. </p></li><li><p><strong>Police Public Records </strong>– Closed to in-person customers. Online and phone customers only. To schedule an appointment, call (602) 262-1885 or use the <a target="_blank" href="https://phxpublicsafety.dynamics365portals.us/">online portal</a>.</p></li><li><p><strong>Public Transit </strong>-  <span id="ms-rterangepaste-start"></span>Beginning <strong>Wednesday, July 1</strong>, passengers are required to wear face coverings while riding transit in Phoenix to help prevent the spread of COVID-19. <span id="ms-rterangepaste-end"></span>Seating on all bus routes is limited in order to support social distancing measures between passengers. Express and RAPID commuter bus service continue to run on a reduced schedule. Public Transit Centers remain closed. Valley Metro light rail runs on a 15-minute frequency 4:00 a.m - 6:00 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same<span id="ms-rterangepaste-end"></span>. <span id="ms-rterangepaste-start"></span><a target="_blank" href="/newsroom/public-transit/1078"><strong>Read detailed Public Trans​it impacted services statement​</strong></a><strong>​</strong></p></li> <li><p> <strong>Senior Centers</strong> – All 15 city Senior Centers are closed. Senior Center members can coordinate in-home meal service with their Senior Center Manager​.</p></li><li><p><strong>Street Transportation</strong> - <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="/streets/traffic-management">Right-of-Way Management is not processing any special event or block party permits</a> for events taking place through at least May 31. Guidance will be revised as needed. </p></li><li><p><strong>Vehicle Impounds</strong> – Closed to walk-in customers. Call (602) 495-2096 for more details.</p></li> <li><p> <strong>VITA</strong> – Volunteer Income Tax Assistance Program services are suspended.</p></li> <li><p> <strong>Volunteer Programs</strong> – All city volunteer programs, with the exception of critical public safety programs, are being suspended for the next two weeks.</p></li> </ul><h3><br>City Services Still in Operation<br></h3><ul><li><p><strong>911, Police, Fire</strong></p></li><li><p><strong>A</strong><strong><strong>i</strong>rport Operation</strong><strong>s</strong> – Some European and Canadian impacts. <a target="_blank" href="/newsroom/aviation/1066"><strong>Read detailed Airport impacted services statement</strong></a></p></li><li><p><strong>City Services Customer Pay Stations </strong><span id="ms-rterangepaste-start"></span><strong> – </strong><span id="ms-rterangepaste-end"></span><strong><a target="_blank" href="/newsroom/article/1133">Lobby Hours have been modified</a></strong></p></li><li><p><strong>Finance and Procurement</strong></p></li><li><p><strong>Outdoor City Parks, Trails, Golf Courses, Dog Parks, Skate Parks </strong>– <span id="ms-rterangepaste-end"></span> <a target="_blank" href="/newsroom/parks-and-recreation/1068"><strong>Read more detailed information about outdoor Parks and Recreation facilities that are open</strong></a> and <a target="_blank" href="/newsroom/parks-and-recreation/1082"><strong>Learn about responsible social distancing when visiting a park or trail</strong></a></p></li></ul><ul><li><p><strong>Public Transit, including Dial-a-Ride </strong>– Visit <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="http://www.valleymetro.org/"><strong>Valley Metro website</strong></a> <span id="ms-rterangepaste-start"></span>for current trip schedules. Seating on all bus routes is limited in order to support social distancing measures between passengers. Express and RAPID commuter bus service will continue to run on a reduced schedule. Public Transit Centers remain closed. Valley Metro light rail runs on a 15-minute frequency 4:00 a.m. - 6:00 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same on light rail. <a target="_blank" href="/newsroom/public-transit/1078"><strong>Read detailed Public Transit impacted services statement​</strong></a></p></li><li><p><strong>Trash and Recycling Services</strong> – <a target="_blank" href="/newsroom/public-works/1071"><strong>Read detailed Public Works impacted services statement</strong></a></p></li><li><p><strong>Street Maintenance</strong> – <a target="_blank" href="/newsroom/street-transportation/1069"><strong>Read detailed Streets impacted services statement</strong></a></p></li><li><p><strong>Water and Wastewater</strong> – <a target="_blank" href="/newsroom/water-services/1070"><strong>Read detailed Water Department impacted services statement</strong>​</a>​</p></li></ul><h3><br>City Services Still Available O​nline:</h3><p>The city is also continuing to provide access to a variety of online services.</p><ul><li><p><a target="_blank" href="/pdd/onlineservices/inspectrequest">Building Inspections</a></p></li><li><p><a target="_blank" href="https://Phoenix.gov/PHXTV">PHXTV Streaming</a> – Watch City Council meetings and regular programming </p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=billdocuments">City Services Bills</a></p></li><li><p><a target="_blank" href="/mayorcouncil">Contact Mayor & City Council Members</a></p></li><li><p><a target="_blank" href="/law/victims">Crime Victim Services</a></p></li><li><p><a target="_blank" href="/eod">Equal Opportunity Department Case Management</a></p></li><li><p><a target="_blank" href="http://www.planenoise.com/copad/q3qH4u/">Flight Path Noise</a></p></li><li><p><a target="_blank" href="/auditor/fraud-reporting">Fraud Reporting</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=graffiti">Graffiti Removal Requests​</a></p></li><li><p><a target="_blank" href="/housing">Housing Programs</a></p></li><li><p><a target="_blank" href="http://www.phoenixpubliclibrary.org/">Library Services</a></p></li><li><p><a target="_blank" href="/nsd">Neighborhood Services Programs</a> – While staff is not currently attending community meetings, services can still be requested via email and phone.</p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=phxcares">Phoenix C.A.R.E.S. about Homelessness reporting</a></p></li><li><p><a target="_blank" href="/payonline">PHX Pay Online</a></p></li><li><p><a target="_blank" href="https://phxpublicsafety.dynamics365portals.us/">Police Public Records Requests</a></p></li><li><p><span id="ms-rterangepaste-start"></span><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=shoppingcart">Report Abandoned Shopping Carts</a><span id="ms-rterangepaste-end"></span></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=fenceindisrepair">Report Fence in Disrepair</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=illegalsign">Report Illegal Signs</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=inoperablevehicle">Report Inoperable Vehicles​</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=litter">Report Litter + Debris​</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=nondustproofparking">Report Non-Dust-Proof Parking​</a></p></li><li><p><a target="_blank" href="/police/policereport">Report Non-Emergency Crime</a></p></li><li><p><a target="_blank" href="/pdd/non-permitted-construction">Report Non-Permitted Construction</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=outsidestorage">Report Outside Storage​</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=other">Report Property Violations</a> </p></li><li><p><a target="_blank" href="/streets/traffic-signal-issues">Report Traffic Signal Issue</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=unsecuredstructure">Report Unsecured Structures</a></p></li><li><p><a target="_blank" href="/waterservices/contact/water-services-administration">Report Water Leak</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=weedsordeadplants">Report Weeds or Dead Plants</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=solidwastecontainer">Request Trash, Recycle or Green Organics Container</a></p></li><li><p><a target="_blank" href="/publicworks/roll-off-rental">Roll-Off Rentals</a></p></li><li><p><a target="_blank" href="/publicworks/residential-recycling">Solid Waste Diversion Programs</a> </p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=sstwaterservice">Start/Stop/Transfer Water Services or Trash</a></p></li><li><p><a target="_blank" href="/streets/neighborhood-traffic-programs-services/street-light-information/street-light-repair">Street Light Repair Requests</a></p></li><li><p><a target="_blank" href="https://phxatyourservice.dynamics365portals.us/landing/?sr=streetmaintenance">Street Maintenance​</a></p></li><li><p><a target="_blank" href="/publictransit">Public Transit Services</a> – Transit still operating. <a target="_blank" href="/newsroom/public-transit/1078"><strong>Transit Centers are closed.</strong></a></p></li><li><p><a target="_blank" href="/streets/designmgmt/utility-coordination/permits/utility-permit-application">Utility Permit</a></p></li><li><p><a target="_blank" href="/waterservices">Water Services</a></p></li></ul><p><strong>Looking for more resources?</strong> Visit the <a target="_blank" href="https://phoenix.gov/Resources">Coronavirus Business & Resident Resources Page</a>. Residents with questions about city services and programs affected by service changes can call (602) 262-3111 or e-mail <a data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="mailto:contactus@phoenix.gov">contactus@phoenix.gov​</a>.​​​​​​​​ </p></html></div>https://www.phoenix.gov/emergencyNews
Loo Poo: Phoenix Water’s Newest Mascothttps://www.phoenix.gov/newsroom/water-services/1393Water Services7/10/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1393/loo poo story - phx newsroom (749x421).pngLoo Poo: Phoenix Water’s Newest Mascot<div class="ExternalClass8F70DE2D41CE441FAFBBB4E15B6DE780"><html> <p>Wayne Drop, Phoenix Water’s popular water conservation mascot, educates kids and adults all across greater Phoenix. After many visits to schools, events and libraries, it was time for Wayne to have a sidekick to talk about the stinky side of things.<br></p> <p>Loo Poo is the go-to guy when it comes to wastewater and sustainability, including what we do with your poo, what shouldn’t go in your toilet, and the beautiful Tres Rios Wetlands. Loo Poo has been busy training with Wayne Drop the last few months, but he finally made his big debut in April. <br></p> <p>Loo Poo represents wastewater that comes from toilets, drains, sinks, and showers in your home. Starting at your home, wastewater travels through 5,000 miles of pipes and pumps underground until it arrives at a wastewater treatment plant. Phoenix Water treats 63 billion gallons of wastewater annually.<br></p> <p>Once treated, the wastewater becomes reclaimed water. Most of the reclaimed water that comes out of the wastewater treatment process is recycled. It can be reused for non-potable applications such as energy production, non-edible crops, turf irrigation, groundwater recharge, and wetland restoration.<br></p> <p>Reclaimed water is pumped from the 91st Avenue Wastewater Treatment Plant over to the Tres Rios Wetlands, rehabilitating nearly 700 acres in and around the Salt River. The plants and animals take what they need before it is discharged back into the river. This restoration project creates a mutual relationship between the renewed wetlands and the nearby wastewater treatment plant.<br></p> <p>The lush and scenic Tres Rios Wetlands is now home to more than 150 different species of birds and animals such as muskrats, raccoons, skunks, coyotes, bobcats, and beavers. The beautiful cottonwood groves, willows, mesquites, and other desert shrubs around the reed-lined ponds and along the trails attract many migratory and wintering songbirds. This project is repairing a natural habitat by bringing the Salt River back to the condition it was in during the early 1800s.<br></p> <p>You can learn more about the wastewater treatment process, or download Loo Poo’s activity book, by visiting <a href="/waterservices/watercloud" target="_blank">phoenix.gov/watercloud​</a>.​<br></p> </html></div>https://www.phoenix.gov/waterservicesNews

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Emergency Management & Homeland SecurityCityofPhoenixAZhttps://www.phoenix.gov/emergencyEmergency Management & Homeland Securityem-and-hsEM & HShttps://www.youtube.com/user/cityofphoenixazhttps://nextdoor.com/agency-detail/az/phoenix/city-of-phoenixcityofphoenixazTwitter

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Face Coverings Requiredhttps://www.phoenix.gov/newssite/Lists/AdBox/DispForm.aspx?ID=18https://www.phoenix.gov/newssite/Lists/AdBox/Attachments/18/Mask_Slider.jpgFace Coverings Required<div class="ExternalClass3A20C750F0494BAAA7926AA5A46FAD6F"><html>​Every person in the city of Phoenix, ages two and over, shall cover their nose and mouth whenever they are away from their home or residence. Learn more about this declaration<br></html></div>Newshttps://www.phoenix.gov/newsroom/em-and-hs/13536/19/2020 8:18:55 PM10/30/2020 8:18:55 PM

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