| City of Phoenix Impacted City Services Update | https://www.phoenix.gov/newsroom/em-and-hs/1054 | Emergency Management & Homeland Security | | 4/19/2022 9:00:00 PM | https://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1054/COVID-19-New_News_Image.jpg | | City of Phoenix Impacted City Services Update | <div class="ExternalClass7395E7048F2C45809D819160E47AEEBB"><p>
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<a href="/newsroom/em-and-hs/1561" target="_blank"><strong>Related: </strong>Find information related to the COVID-19 virus and City of Phoenix, including testing, resources, and city impacts.
<strong>Visit the information page.</strong></a><br></p><h3> City Services and Facilities<br></h3><p>Residents with questions about city services and programs affected by Coronavirus precautionary measures can call<strong> (602) 262-3111</strong> or e-mail <a href="mailto:contactus@phoenix.gov" target="_blank" rel="noopener noreferrer">contactus@phoenix.gov</a>.<br></p><ul><li><p>
<strong>ARIZONA@WORK City of Phoenix Job Centers</strong> — Shifting to an appointment only model for City services.</p></li><li><p>
<strong>Convention Center</strong> — All events at the Phoenix Convention Center and Venues (Orpheum Theatre and Symphony Hall) restarted on May 10, 2021. Visit your conference or event organizer's website for event updates and rescheduled dates.<br></p></li><li><p>
<strong>City Council Meetings </strong> — City Council meetings are currently
<a href="/newsroom/article/1047" target="_blank">being held audience-free</a>. Meetings can be streamed online and residents can provide comments via e-mail or phone. A hybrid model will be starting soon.<br></p></li><li><p>
<strong>City Hall </strong> —
<a href="/newsroom/public-works/1084" target="_blank">Services by appointment only</a></p></li><li><p>
<strong>City of Phoenix Retirees</strong> — The Phoenix Nationwide office is currently closed, in response to the Coronavirus (COVID-19) health crisis. Nationwide recommends retirees contact their <a href="https://nationwidefinancial.com/media/pdf/NRM-9757AZ-PX.pdf?_ga=2.194075757.157521130.1584644955-2064238597.1584644955" target="_blank" rel="noopener noreferrer">local retirement representative </a>to address concerns or changes to their investment plan</p></li><li><p>
<strong>Community Meetings</strong> — Community meetings and outreach events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time.<br></p></li><li><p>
<strong>Education Programs</strong> — Office of Youth and Education's AARP literary programs are canceled.<br></p></li><li><p>
<strong>Fingerprinting</strong> — The City of Phoenix is temporarily suspending fingerprinting services. If you need immediate fingerprinting please use a 3rd party vendor.</p></li><li><p>
<strong>Head Start</strong> — Home visits are suspended.</p></li><li><p>
<strong>Housing</strong> — <a href="/newsroom/housing/1063" target="_blank"><strong>Read detailed Housing Department impacted services statement</strong></a></p></li><li><p>
<strong>Human Resources</strong> — New recruitments and hiring processes will be limited to critical positions citywide; any job interviews will be conducted by video conference. In-person recruitment, selection processes, and new hire events will be temporarily postponed.</p></li><li><p>
<strong>Job Training Workshops</strong> — Workshops are <a href="/newsroom/ced/1046" target="_blank" rel="noopener noreferrer">canceled this week</a></p></li><li><p>
<strong>Libraries</strong> — All Phoenix Public Library locations are open for in-building services and in-person programs. Curbside service is not being offered at this time. Please visit
<a href="https://www.phoenixpubliclibrary.org/locations" target="_blank">PhoenixPublicLibrary.org/locations</a> for hours and location details. All Phoenix Public Library book drops and resources on
<a href="https://www.phoenixpubliclibrary.org/" target="_blank">PhoenixPublicLibrary.org</a> are available 24/7.</p></li><li><p>
<strong>Municipal Court</strong> — The Phoenix Municipal Court has taken
<a href="/court/covid" target="_blank">many active steps and modifications </a>to its operations in response to COVID-19.</p></li><li><p>
<strong>Parks and Recreation</strong> — Visit <a href="https://phoenix.gov/parks" target="_blank">Parks website for current information</a><span lang="EN"></span></p></li><li><p>
<strong>Planning and Development Department — </strong>Services will be offered online, by telephone or by appointment only. PDD inspection requests will follow modified practices. Staff has been redeployed to create Remote Customer Service Counters and will answer questions about development and zoning questions by phone or e-mail from your home or private workspace.
<a href="/pdd/contact-us" target="_blank">Find a list of direct phone numbers and e-mail addresses for appropriate staff</a>. If you're unsure who to contact or have general questions about services call (602) 262-7811 or
<a href="mailto:ppd@phoenix.gov" target="_blank">email</a>.
<a href="/pdd/project-tools" target="_blank">Online project tools</a> are available and
<a href="/pdd/onlineservices/electronic-plan-review" target="_blank">new projects and resubmittals</a> can be done electronically. If you have paper plans currently in queue and need assistance to submit plans electronically, please contact the Electronic Plan Review (EPR) Triage Team at (602) 534-5933 or email. Review (EPR) Triage Team at (602) 534-5933 or
<a href="mailto:epr.support@phoenix.gov" target="_blank">email</a>. </p></li><li><p>
<strong>Property Management Unit </strong> — Only five people will be allowed in the lobby at one time. To facilitate the process, please come prepared with the
<a href="/police/property-crimes/property-management-unit" target="_blank">Property Release Form</a> already completed. </p></li><li><p>
<strong>Police Public Records & Services</strong> — <a target="_blank" href="/newsroom/police/1990"><strong>Learn more.</strong></a><br></p></li><li><p>
<strong>Public Transit </strong> — <a href="/newsroom/public-transit/1078" target="_blank">
<strong>Read current Public Transit services statement</strong></a><strong></strong></p></li><li><p>
<strong>Senior Centers</strong> — All 15 Senior Centers are now open for in-person programming. Due to COVID-19 safety protocols, Senior Centers will remain at half capacity with a reservation process in place that offers daily morning and afternoon sessions. Face masks and temperature checks will be required to enter the facilities. For now, congregate meals will not be offered on-site, but reservations for home delivered frozen meals are available, upon request. Transportation assistance is available through the Senior Shuttle Program: call your local senior center if you would like to register for this service. For more information on how to join a center or what to expect, please call (602) 262-7379 or visit: phoenix.gov/HumanServices. </p></li><li><p>
<strong>Street Transportation</strong> — <a href="/streets/traffic-management" target="_blank" rel="noopener noreferrer">Right-of-Way Management is not processing any special event or block party permits</a> for events taking place through at least May 31. Guidance will be revised as needed. </p></li><li><p>
<strong>Vehicle Impounds</strong> — Closed to walk-in customers. Call (602) 495-2096 for more details.</p></li><li><p>
<strong>VITA</strong> — Volunteer Income Tax Assistance Program services are suspended.</p></li><li><p>
<strong>Volunteer Programs</strong> — All city volunteer programs, with the exception of critical public safety programs, are suspended.<br></p></li></ul><h3>City Services Still in Operation</h3><ul><li><p>
<strong>911, Police, Fire</strong></p></li><li><p>
<strong>Airport Operation</strong> — Face coverings are still required at Airports.</p></li><li><p>
<strong>City Services Customer Pay Stations</strong> — <strong>
<a href="/newsroom/article/1133" target="_blank">Lobby Hours have been modified</a></strong></p><strong>
</strong></li><strong>
<li><p>
<strong>Finance and Procurement</strong></p></li>
<li><p>
<strong>Outdoor City Parks, Trails, Golf Courses, Dog Parks, Skate Parks</strong>/p>
</p></li>
</strong></ul><strong>
<ul><li><p>
<strong>Public Transit, including Dial-a-Ride </strong> — Visit
<a href="http://www.valleymetro.org/" target="_blank">
<strong>Valley Metro website</strong></a> for current trip schedules. Seating on all bus routes is limited in order to support social distancing measures between passengers. Express and RAPID commuter bus service will continue to run on a reduced schedule. Public Transit Centers remain closed. Valley Metro light rail runs on a 15-minute frequency 4:00 a.m. - 6:00 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same on light rail. <a href="/newsroom/public-transit/1078" target="_blank"><strong>Read detailed Public Transit impacted services statement</strong></a></p></li><li><p>
<strong>Trash and Recycling Services</strong><br></p></li><li><p>
<strong>Street Maintenance</strong></p></li><li><p>
<strong>Water and Wastewater</strong><a href="/newsroom/water-services/1070" target="_blank"></a></p></li></ul>
<h3>
<br>City Services Still Available Online:</h3>
<p>The city is also continuing to provide access to a variety of online services.</p>
<ul><li><p>
<a href="/pdd/onlineservices/inspectrequest" target="_blank">Building Inspections</a></p></li><li><p>
<a href="https://phoenix.gov/PHXTV" target="_blank">PHXTV Streaming</a> — Watch City Council meetings and regular programming </p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=billdocuments" target="_blank">City Services Bills</a></p></li><li><p>
<a href="/mayorcouncil" target="_blank">Contact Mayor & City Council Members</a></p></li><li><p>
<a href="/law/victims" target="_blank">Crime Victim Services</a></p></li><li><p>
<a href="/eod" target="_blank">Equal Opportunity Department Case Management</a></p></li><li><p>
<a href="http://www.planenoise.com/copad/q3qH4u/" target="_blank">Flight Path Noise</a></p></li><li><p>
<a href="/auditor/fraud-reporting" target="_blank">Fraud Reporting</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=graffiti" target="_blank">Graffiti Removal Requests</a></p></li><li><p>
<a href="/housing" target="_blank">Housing Programs</a></p></li><li><p>
<a href="http://www.phoenixpubliclibrary.org/" target="_blank">Library Services</a></p></li><li><p>
<a href="/nsd" target="_blank">Neighborhood Services Programs</a> — While staff is not currently attending community meetings, services can still be requested via email and phone.</p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=phxcares" target="_blank">Phoenix C.A.R.E.S. about Homelessness reporting</a></p></li><li><p>
<a href="/payonline" target="_blank">PHX Pay Online</a></p></li><li><p>
<a href="https://phxpublicsafety.dynamics365portals.us/" target="_blank">Police Public Records Requests</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=shoppingcart" target="_blank">Report Abandoned Shopping Carts</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=fenceindisrepair" target="_blank">Report Fence in Disrepair</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=illegalsign" target="_blank">Report Illegal Signs</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=inoperablevehicle" target="_blank">Report Inoperable Vehicles</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=litter" target="_blank">Report Litter + Debris</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=nondustproofparking" target="_blank">Report Non-Dust-Proof Parking</a></p></li><li><p>
<a href="/police/policereport" target="_blank">Report Non-Emergency Crime</a></p></li><li><p>
<a href="/pdd/non-permitted-construction" target="_blank">Report Non-Permitted Construction</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=outsidestorage" target="_blank">Report Outside Storage</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=other" target="_blank">Report Property Violations</a> </p></li><li><p>
<a href="/streets/traffic-signal-issues" target="_blank">Report Traffic Signal Issue</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=unsecuredstructure" target="_blank">Report Unsecured Structures</a></p></li><li><p>
<a href="/waterservices/contact/water-services-administration" target="_blank">Report Water Leak</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=weedsordeadplants" target="_blank">Report Weeds or Dead Plants</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=solidwastecontainer" target="_blank">Request Trash, Recycle or Green Organics Container</a></p></li><li><p>
<a href="/publicworks/roll-off-rental" target="_blank">Roll-Off Rentals</a></p></li><li><p>
<a href="/publicworks/residential-recycling" target="_blank">Solid Waste Diversion Programs</a> </p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=sstwaterservice" target="_blank">Start/Stop/Transfer Water Services or Trash</a></p></li><li><p>
<a href="/streets/neighborhood-traffic-programs-services/street-light-information/street-light-repair" target="_blank">Street Light Repair Requests</a></p></li><li><p>
<a href="https://phxatyourservice.dynamics365portals.us/landing/?sr=streetmaintenance" target="_blank">Street Maintenance</a></p></li><li><p>
<a href="/publictransit" target="_blank">Public Transit Services</a> — Transit still operating.
<a href="/newsroom/public-transit/1078" target="_blank">
<strong>Transit Centers are closed.</strong></a></p></li><li><p>
<a href="/waterservices" target="_blank">Water Services</a></p></li></ul>
<p>
<strong>Looking for more resources?</strong> Visit the <a href="https://phoenix.gov/Resources" target="_blank">Coronavirus Business & Resident Resources Page</a>. Residents with questions about city services and programs affected by service changes can call (602) 262-3111 or e-mail <a href="mailto:contactus@phoenix.gov" target="_blank" rel="noopener noreferrer">contactus@phoenix.gov</a>. <br></p></strong></div> | https://www.phoenix.gov/emergency | News | | em-and-hs | City of Phoenix Impacted Services Update | EM & HS | | | | @CityofPhoenixAZ #Coronavirus | City of Phoenix, FAQs, Virus information, Phoenix city changes, Phoenix service changes, Phoenix closures, City of Phoenix coronavirus update | PHX Communications Office | | 602-262-7177 | | | contactus@phoenix.gov | https://www.phoenix.gov/newssite/Lists/MediaContact/Attachments/47/CommOffice2.png | | | | | | | | CityofPhoenixAZ | |
