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City of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19https://www.phoenix.gov/newsroom/water-services/1650Water Services12/4/2020 5:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1650/Newsroom_Water_043.jpgCity of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19<div class="ExternalClass246FC5AEECF24B44AD48432E46DF0D40"><html> <p>​Customer service is often overlooked until it's needed. This year, the City of Phoenix City Services customer service was needed more than ever. Deborah Doss is the Treasury Collections Supervisor for Phoenix Water customer service and has been with the city for 16 years; 10 of those years have been with the Water Services Department.  <br></p> <p>The majority of Doss' career has been in payment collections, working for a private company before starting with the city. She now leads a team of customer service representatives who work with customers to collect outstanding payments on their water, trash, and sewer (City Services) bill.</p> <p>Prior to the ongoing pandemic, Doss and her team of five customer service representatives' primary role was to collect payment on outstanding bills. When 2020 changed everything for everyone, Doss and her team transitioned to helping customers find financial relief through the CARES Act. </p> <p>Customers are encouraged to pay any amount possible towards their monthly bill and enroll in the Deferred Payment Plan to keep their account in good standing. But with the CARES Act, customers have options to help find additional relief with outstanding payments. The staff educate customers on the options available and assist them with applying for funds. </p> <p>The CARES Act appropriated $150 billion to State, Local and Tribal governments to alleviate the financial impacts of the COVID-19 outbreak. The City of Phoenix received a small portion of this funding. The money allotted to the city was made available to customers, through residential and commercial assistance programs, to pay their City Services bill in hopes of relieving some of stress for the city of Phoenix customers. Doss' team took the lead on calling customers with outstanding accounts to inform them of the assistance available and explain to them how to apply. </p> <p>“People repeatedly call in and say they lost their job; they don't know what's going to happen, and I'm here to help them," Doss said. “Customers are crying and scared. They don't know how they're going to get by, and our team is there to offer hope. We don't like to rush the calls." </p> <p>Doss and her team's dedication to getting the word out about the financial relief led to them make over 28,601 calls from July - October 2020. Doss' <em>'How can I help the customer?'</em> attitude has come a long way in helping the city of Phoenix customers find hope in a time when things seem so uncertain. <br></p> <p>Due to the nature of the work, teleworking was not an option for Doss and her staff. To better support the team, plexiglass was installed to create physical distance for employees, and they are also provided hand sanitizer and masks. Some of the employees were relocated to different facilities to give, at minimum, six feet of distance. </p> <p>“The work our customer service representatives are doing is essential in assuring the public health benefits of our water systems and solid waste disposal. Without it, the good work of Water Services and Public Works couldn't get done. We strive to serve and assist our customers with equity and dignity." said Assistant Director Holly Rosenthal of Phoenix Water.  </p> <p>It is essential for the staff to reach as many people as they can. Having Spanish speaking staff available to assist the significant Latino population in Phoenix went a long way to reach an audience that may not have been able to connect otherwise. </p> <p>Residents have until December 31, 2020, to receive the CARES Grant to assist with their City Services bill and are encouraged to start the application process as soon as possible. </p> <p>More information can be found on <a target="_blank" href="/resources">phoenix.gov/resources</a> or by calling customer service directly at 602-262-6251. Customer service staff are available Monday- Friday from 9 a.m. – 5 p.m. Residents can also visit <a target="_blank" href="/payonline">Phoenix.gov/payonline</a> to sign up for the Deferred Payment Plan by using the online portal.<br></p><p></p><strong>Media Contact: </strong><br>Athena Sanchez<br><div>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507</div><div>Email: <a href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" target="_blank">athena.sanchez@phoenix.gov</a></div><div><br><em>Story updated 12/4/2020. </em>​<br><br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-servicesDeborah Doss at her computer making a customer service callWater DeptPHXWater Phoenix Water Customer Service Phoenix Water, Water Service, Customer ServiceAthena Sanchez602-621-0507602-261-8681athena.sanchez@phoenix.govhttps://www.phoenix.gov/newssite/Lists/MediaContact/Attachments/82/Athena_Sanchez.jpgPHXWater

 

 

COVID-19 Information, Testing, Resources, and City Impactshttps://www.phoenix.gov/newsroom/em-and-hs/1561Emergency Management & Homeland Security1/19/2021 4:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1561/Newsroom_Combined.jpgCOVID-19 Information, Testing, Resources, and City Impacts<div class="ExternalClassCFC307A1B8E84A14920096500EC95862"><html> <p>​<strong>We're in this together!</strong> Looking for help? Find information related to the COVID-19 pandemic on this page. Residents with questions about city services and programs are encouraged to call <strong>(602) 262-3111</strong> or e-mail <a target="_blank" href="mailto:contactus@phoenix.gov">contactus@phoenix.gov</a>​. ​​​​​​​​Phoenix small businesses needing help can call the Phoenix Community and Economic Development hotline at <strong>(602) 262-5040</strong>.</p> <h3>Phoenix Testing Blitz: Free COVID-19 Testing Events</h3> <p> <a target="_blank" href="/newsroom/em-and-hs/1399">Find upcoming testing dates and locations, either on-site or with Phoenix's Mobile Testing Van. Learn more.</a> <br></p> <h3>Phoenix Requires Face Coverings; Frequently Asked Questions</h3> <p> <a target="_blank" href="/newsroom/em-and-hs/1353">Face masks are still required in the City of Phoenix. Learn more.</a> <br> </p> <h3>City of Phoenix Impacted City Services Update</h3> <p> <a target="_blank" href="/newsroom/em-and-hs/1054">Learn what's impacted with current city services. Learn more.</a> <br> </p> <h3>Coronavirus Business & Resident Resources </h3> <p> <a target="_blank" href="/resources">Additional resources for Phoenix businesses, the workforce, and residents relating to COVID-19. Learn more.</a> <br> </p> <h3>Coronavirus Relief Fund (CRF) Strategic Plan</h3> <p> <a target="_blank" href="/COVIDrelief">Information and updates on the Coronavirus Relief Fund (CRF) Strategic Plan funded by the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Learn more.</a> <br> </p> <h3>Special Events More Than 50 People </h3> <p> <a target="_blank" href="/citymanager/specialevent">Help slow the spread of COVID-19! Download application to host a Special Event of more than 50 people in Phoenix. Learn more.</a> </p> </html></div>https://www.phoenix.gov/emergencyNews
Phoenix Testing Blitz: Free COVID-19 Testing Eventshttps://www.phoenix.gov/newsroom/em-and-hs/1399Emergency Management & Homeland Security1/19/2021 4:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1399/Newsroom_Virus_Testing.jpgPhoenix Testing Blitz: Free COVID-19 Testing Events<div class="ExternalClass404B1D522585402AA945BEBF53F5F979"><html> <p>Community partners are holding free COVID-19 testing sites on select dates. Pre-registration is required. No cost to community members with no insurance. Mobile Testing Van Locations are listed below. Since its launch on Aug. 18, the COVID-19 Mobile Testing Van has administered more than 35,000 antigen and antibodies tests at nearly 100 locations.<span style="color:rgb(191, 0, 113);text-decoration-style:solid;text-decoration-color:rgb(191, 0, 113);">​​ </span></p><p><span id="ms-rterangepaste-start"></span><strong></strong><span id="ms-rterangepaste-start"></span><a target="_blank" href="/newsroom/em-and-hs/1561"><strong>Related:</strong> Find information related to the COVID-19 virus and City of Phoenix, including testing, resources, and city impacts. <strong>Visit the information page.</strong></a></p><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><h2 style="text-align:center;"><span style="color:rgb(191, 0, 113);">COVID-19 Mobile Testing Van</span></h2><p style="text-align:center;">No cost​ testing for those without insurance. The Mobile Testing Van offers viral and antibody tests with <strong>rapid results within 15 minutes</strong>. Testing is limited. Appointments required.<a target="_blank" href="/newsroom/public-works/1455"> Read about the City of Phoenix's Mobile Testing Van</a>.</p><div><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><h3>Tuesday, January 19, 2021 </h3><p>Devonshire Community Center <br>2802 E. Devonshire Ave., Phoenix, AZ 85016<br>District 6<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Thursday, January 21, 2021 </h3><p>Washington Park <br>6655 N 23rd Ave., Phoenix, AZ 85015<br>District 4<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Friday, January 22, 2021</h3><p>Cesar Chavez Park<br>7858 S. 35th Ave., Laveen Village, AZ 85339<br>District 7<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Saturday, January 23, 2021 </h3><p>Cholla Library<br>10050 N. Metro Pkwy E. Phoenix, AZ 85051<br>District 1<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Monday, January 25, 2021 </h3><p>V.H. Lassen Elementary School<br>909 W. Vineyard Rd., Phoenix, AZ 85041<br>District 7 & 8<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Tuesday, January 26, 2021</h3><p>Fry’s Food Store <br>4230 W. McDowell Rd., Phoenix, AZ 85009<br>District 4<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Thursday, January 28, 2021 </h3><p>Fry’s Food Store <br>8325 W. Indian School Rd., Phoenix, AZ 85037<br>District 5<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Friday, January 29, 2021</h3><p>Travis Williams Family Services Center<br>4732 S. Central Ave., Phoenix, AZ 85040<br>District 7<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Saturday, January 30, 2021 </h3><p>El Oso Park<br>3451 N. 75th Ave., Phoenix, AZ 85033<br>District 5<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a><br></p><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><h2 style="text-align:center;"><span style="color:rgb(191, 0, 113);">Drive-Thru/Walk-Up Testing Sites</span></h2><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-end"></span><h3>Saturday, January 23, 2021</h3><p>Desert West Park<br>6602 W. Encanto Blvd, Phoenix 85035<br>7:00 a.m. – Noon. Appointments encouraged at <a target="_blank" href="https://www.equalityhealthfoundation.org/covid19">https://www.equalityhealthfoundation.org/covid19</a>  </p><p>Saints Simon and Jude Cathedral<br>6351 N. 27th Ave. <br>7:00 a.m.– Noon. Appointments encouraged at <a target="_blank" href="https://www.equalityhealthfoundation.org/covid19">https://www.equalityhealthfoundation.org/covid19</a>  </p><p>Steele Indian School Park<br>300 E. Indian School Road<br>9:00 a.m. – 2:00 p.m. Appointments encouraged at <a target="_blank" href="https://www.familytreehealthcare.com/">https://www.familytreehealthcare.com/</a></p><h3>Saturday, January 30, 2021</h3><p><span id="ms-rterangepaste-start"></span>Girls Innovation Academy/Preschool Campus<br>4730 W. Campbell Ave. <br>7:00 a.m. – Noon. Appointments encouraged at <a target="_blank" href="https://www.equalityhealthfoundation.org/covid19">https://www.equalityhealthfoundation.org/covid19</a>  <span id="ms-rterangepaste-end"></span></p><p>NFL Yet College Prep Academy<br>222 E Olympic Drive, Phoenix, AZ 85042<br>7:00 a.m. – Noon. Appointments encouraged at <a target="_blank" href="https://www.equalityhealthfoundation.org/covid19">https://www.equalityhealthfoundation.org/covid19</a> </p><p>Steele Indian School Park<br>300 E. Indian School Road<br>9:00 a.m. – 2:00 p.m. Appointments encouraged at <a target="_blank" href="https://www.familytreehealthcare.com/">https://www.familytreehealthcare.com/</a></p><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-start"></span><p>   </p><h4>Media Contact</h4><p>Yvette Roeder <br>Cell: <span lang="EN">602-501-0620<br>Email <a target="_blank">yvette.roeder@phoenix.gov</a></span></p></div> </html></div>https://www.phoenix.gov/emergencyNews
Second Annual Stormwater Awareness Week Jan. 25 -31, 2021https://www.phoenix.gov/newsroom/water-services/1714Water Services1/20/2021 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1714/newsroom_water_045.jpgSecond Annual Stormwater Awareness Week Jan. 25 -31, 2021<div class="ExternalClass4CF1F73555D345BF97EA2D56CAFF3E9D"><html> <p>Phoenix Water Services is kicking off 2021 with a focus on stormwater pollution prevention. The utility's second annual Stormwater Awareness Week is set for January 25 – 31, 2021. A <a href="https://phoenixpublicmeetings.webex.com/mw3300/mywebex/default.do?siteurl=phoenixpublicmeetings&service=6" target="_blank">virtual workshop</a> is scheduled for Thursday, January 28 at noon to help spread awareness on the importance of stormwater pollution prevention. </p> <p>A number of Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.</p> <p>"Stormwater Awareness Week encourages communities to make smart choices when it comes to preserving the quality of stormwater in our desert city," said Mayor Gallego. “With our hotter than normal summers and the lack of rain, it is important to remember that stormwater doesn't get treated and flows directly to nearby washes and retention basins, making it imperative that we preserve our systems."</p> <p>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. That polluted stormwater can work its way into storm drains, and eventually to surface water and retention areas.</p> <p>Simple actions to reduce stormwater pollution include:</p> <ul> <li>Disposing trash, recyclables and chemicals properly like detergent, paint, medications, etc.</li> <li>Recycling motor oil and maintaining your vehicle to prevent leaks</li> <li>Cleaning up after your pet</li> <li>Using lawn-chemicals sparingly and always following manufacturer's directions</li> <li>Properly disposing leftover paint and household chemicals at a household hazardous waste event</li> <li>And please remember - only rain in the storm drain</li> </ul> <p>"Stormwater Awareness Week highlights issues about stormwater pollution that we don't often think about," said Interim Water Services Director Eric Froberg. “Everyone has an important role in stormwater pollution prevention. Having the opportunity to host a virtual workshop for our residents will go a long way to help educate our community." </p> <p>Phoenix Water Services is hosting a virtual workshop on Thursday, January 28 at noon. to discuss the City's Stormwater Management Program and our activities to reduce stormwater pollution. Please register <a href="https://phoenixpublicmeetings.webex.com/mw3300/mywebex/default.do?siteurl=phoenixpublicmeetings&service=6" target="_blank">here</a> to participate. </p> <p>To learn more about the City of Phoenix Water Services Department Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, please visit <a href="/waterservices/envservices/stormwater-program" target="_blank">phoenix.gov/stormwater</a>.​​​<br></p> <p><br></p><p><strong>Media Contact: </strong></p><p>Victoria Welch</p><p>Public Information Specialist </p><p>602-262-5060<br></p><br></html></div>https://www.phoenix.gov/waterservicesNews

 

 

Water ServicesPHXWaterhttps://www.phoenix.gov/waterservicesWater Serviceswater-servicesWater Depthttps://www.youtube.com/user/cityofphoenixazhttps://nextdoor.com/agency-detail/az/phoenix/city-of-phoenixphxwaterphxwaterTwitter

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Face Coverings Requiredhttps://www.phoenix.gov/newssite/Lists/AdBox/DispForm.aspx?ID=18https://www.phoenix.gov/newssite/Lists/AdBox/Attachments/18/Mask_Slider.jpgFace Coverings Required<div class="ExternalClass8DE6AF03F13B43BAB7648EA69C9E912F"><html>​Every person in the city of Phoenix, ages two and over, shall cover their nose and mouth whenever they are away from their home or residence. Learn more about this declaration<br></html></div>Newshttps://www.phoenix.gov/newsroom/em-and-hs/13536/19/2020 8:18:55 PM2/28/2021 8:18:55 PM

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